retail sales associate

outside sales representative

sales specialist

audio visual technician

designer

The Container Store

Wonderful people to work with, my co-workers are the best and we are a great team together. My managers are one of the hardest working people I know and they try as much as they can to help. So what I am about to say is directly NOT at my team, it is towards the higher-ups who ignore the people who work at the store and are adding pressure to the team who work at the store locations. When I entered the company, everything was nice, but later on, it slowly started getting worse, they cut hours juristically and made a few people quit due to the amount of overloaded work they put in for those who stayed.  Truck duty was a nightmare, there used to be 10 people on truck duty (maybe more), but later on, it went down to 4-5 people. They used to have 3 people to do order processing, but it went down to 1 person doing around 100 orders or more and even order pick up every day.  Register used to be 2 people or even 3, one person stays while the other 2 help customers. That was cut to 1 person on registers, when a customer needed help I couldn't since I had a line of people, I called for help and since there weren't enough people scheduled because they laid people off and cut hours, customers got upset when there isn't enough people to help and the customer lets out their frustration on the person who is on the registers. The stockroom has been overloaded recently due to overlapped trucks and is a safety hazard if it continues. I just hope this company improves but from what I heard from past workers who left the company, ever since the new CEO entered it became a mess and people who worked there for 10 or more years left due to the conditions. Another important thing is there are BARELY RAISES, don't expect a raise at all, they overload you with extra work and do not give you a raise, I was register, an order processor, pick up, and helping customers. There is more to the story but this should be enough, I hope this company improves, if not, I don't recommend working there.

If you're thinking about working here, think twice about it. Coworkers are nice but the drama is insane. Everyone working there looks like they want to put an end to their misery except a few employees who actually enjoy their job and make the environment fun. 
I want to preface by saying this, if you want to be micromanaged and stand around doing nothing because they don't train you in absolutely anything, this is the job for you. Their onboard "training" is insane. It is a 3 hour zoom training for 2 days straight that doesn't even train you for the job itself, it just literally about how "great" their company is and why working for them is great. No training in anything job related whatsoever. Good luck even getting training while working. Managers do not train you, coworkers could care less and you're left to fend yourself. No training for customer service, no register training, just having you as a host harassing people to join their rewards program. Constantly micromanaged, how are you getting mad an employee isn't doing anything and just standing around if you don't even train them to do something like cashier for example. They make their employees harass and follow customers around the store while they are shopping to join their rewards program. Scheduling is so unorganized as well, they do not care if you have a life outside of this job, they will schedule you whenever they feel like it. God forbid you call out for because of an emergency, they will gaslight you into thinking you're a horrible person. 

No wonder this store is always hiring, they cannot keep their employees!!! Horrible managers, horrible coworkers, horrible environment. This store needs to fire everyone and start fresh. They need to hire people with good work ethic. 

Think twice about working here!

This is by far, the happiest place I have ever worked. From the moment I walk in the door I feel a positive & productive energy. My work day zooms by as I assist customers with organizing dilemas, designing our fabulous space solutions, ELFA, and helping colleagues with sales presentations.
I have learned that I am willing to be part of the solution and the team whether it means cleaning the bathroom or designing a $3000 elfa solution. Nothing is beneath ANY Container Store team member as evidenced by our fearless North East Regional Director who does anything and everything to make The Container Store the fabulous place it is to work for. ..including cleaning the bathroom which I have personally witnessed!!
Management allows us the freedom to assist guests (customers) in any part of the store regardless of where you are assigned. They are flexible regarding changes in availability which has greatly helped in my pursuit of my graduate degree. We are given the trust, training and confidence to excel.
For me, the most difficult part of the job is the physical ability needed to move merchandise around or get it off a shelf in the stock room. However, I have the physical help of team members who frequently assist me. I just have to ask!
The constant interaction with guests who trust my opinion in helping them with their search for products or space saving solutions is the most enjoyable part of my job at The Container Store. A VERY close second is the great people I have met and have an opportunity to work with.

Great team & purposeful culture! Up to you, on how far you go! A small team with a smart, fun, and creative work environment. High priced inventory, but the intelligent products are worth it. You'll meet the most amazing customers, that make every terrible customer interaction worth it. You'll learn a lot about how a business works. A bit like going to a community college. You'll gain confident social skills, and good habits for managing your time. As well, you'll develop strong sense of leadership. The hiring process will test candidates, to ensure they're the right investment. Which means you'll enjoy the personalities of the people you work with. Your team is productive, and all pull their own weight. Everyone is always willing to help, and give the support you need. Whatever position you're in, be ready to sell. Hours depend on it. We do not work for commission. Meeting daily goals, means hours are plentiful. Fall short, and hours are drastically reduced. All Full-Time positions are leadership roles. Unfortunately, career advancement is hard to achieve with a small team. Allowing for transition into Full-Time to be a slow process. 
 
PT: Hourly/Low end
FT: Hourly/Salary/High end.
PT: Health Insurance/Limited Coverage
FT: Health Insurance/Full Coverage

I loved working there and everyone I worked with honestly. The job was straight forward and I enjoyed helping people find a solution to their problems. I liked working as a team and being able to work solo there. When a position opened up and I worked hard to try and meet the requirements I was told no. I was the go to person if people needed help or had questions since I knew how to do multiple jobs there already.
I was told I was not confident enough, it's not an entry level store, and that other coworkers that started before me would resent me which sounded way weird to me. After that conversation my drive was shattered cause I knew I'd never move up and get to learn more. My mental health declined cause I would always think my managers didn't believe in me or see how much I truly worked helping coworkers, guests, and diligence behind the scenes.

I left because my cons started to put weight the pros and I wish that wasn't the case because I really liked it there and wanted to thrive there.

Enough about me. The job. It is ALOT of heavy lifting depending on the area, but most of the time you will have to lift. Upsell expensive items no one really needs or would want unfortunately. Discounts are 40% which helps since inflation. Management since I was there around 2 or so years 6 managers or team leads had left so I'm not sure if that says something or if it really matters.

The company is a very good retailer to work for but can be inconsistant from store to store. The corporate culture is very good overall with a few exceptions. The is no HR department. HR is handled by the loss prevention department which is an indication how they view HR. They project a very warm environment for employees, but lack a genuine concern for the employees' well being. The training is above average with excellent co-workers. The work is rewarding, helping customers find solutions to organization problems and designing work and storage spaces. The upper management staff tend to be micromanagers, which is contrary to the culture, and can cause much friction within the stores. The open door policy is a myth. Many of the problems are caused be the people that are available to hear these problems. The communication stops there, or worse, retaliation can follow. This negates a lot of the positive coprorate ideas that would make the environment much more productive and healthy for everyone. When an employee works hard to develop his/her skills, he can have an extremely rewarding job that is much more than simply retail. It is one that rewards creativity, logistical skills, interpersonal skills, sales, personal "flair", etc.

I worked at the Miami location for about a year and a half and left recently due to me just not being able to stand customer service especially at TCS. Part of the reason is Miami itself, customers are usually rude or not thankful for you when you are genuinely trying to resolve an issue or help them. So after a while customers will become a large burden rather than a positive part of the job. Managers do not help with this issue at all either, The Container Store used to be a private company and had a large employee first culture in the past. Now, especially recently employees seem to be an after thought. It has become increasingly corporatized at least at my location due to a large drop in sales since 2022. Managers only really seem to focus on making goal for the day rather than creating a good and positive work environment. To add, there has been a large dip in moral at least for part timers because of inconsistent hours and no pay raises due to the drop in sales. I was actually the last in my group which all got hired together around the same time to leave due to these issues. Theres no real future at The Container Store and is really only a job worth applying for if its your first job or if you really have no other experience and cannot find anything else where. Also to add, to save on payroll and have employees work more lunches for part timers were cut from half hour breaks to 15 minutes. 

Training is almost non existent. The Head manager got irate with me because I didn't do something I was not trained to do. I became afraid to ask for help after this and with minimal training I felt like I was at a stand still. I make mistakes, as do all new people, but I felt like I was expected to be an expert by my third day of employment. It would be nice to have new employees shadow experienced employees at least for the first couple of shifts so we can learn by example.

As a person with a disability that affects the way I think, remember, and process information, I didn't feel supported here. I can be a great asset to a team in the right work environment but unfortunately this job did not bring the best out of me. 

If customers did not need help, I pretty much walked laps around the store. Over and over again. Mind numbing. We are expected to harass customers about joining the rewards program while out on the sales floor. No thank you. I learned next to nothing during "Foundations" but at least you get paid for it.

If this sounds good to you then hey, maybe this is the job for you.

I gave it two stars instead of one because the manager that hired me is awesome and some of my co-workers were really nice and willing to help.

Lucky for me, I have two other jobs with management that is both supportive and patient.



If you want to work at The Container Store be ready to experience a retail job that requires more of you than what your being compensated for. Cliques within management and full time sales staff. Change of hours without any notice. EXTREME FAVORITISM towards special indiviuals. Medical benefits for part time employees are not worth the lengthy enrollment process. If you have to work the merchandising shift prepare to endure physical exhaustion as a full time employee runs around you insisting to move faster, FASTER. You will have to clean the bathrooms and floors if you work a closing shift. If your scheduled only closing shifts, consider yourself being reprimanded politely. Be prepaired to work a 6-7 hour shift without a break. The company talks so highly of your training as they make you fill out tedious SCAVANGER HUNT sheets or silly fill in the blank and multiple choice questioners. Then they tell you.... your now trained on that product. Highly aggressive sales!!!!!

I have worked many years in retail and this postion is not one that I can speak highly of. For a company to state that they are the LEADERS of ORGANIZATION is simply untrue.

Save yourself the time and the headache of the 3-4 interview process and find a real company to work with, as a real team member!

When I first started in 2018, it was a great place to work. I could see myself working at this company for a very long time. After the company went public, everything changed. PTO was cut majorly. There’s a lot of favoritism which makes it hard to get promoted. Even though they give you the opportunity to apply to available positions, they already have set in their minds who they are going to give the position to. Also, they don’t care about the employees well-being or health. I personally know quite a few employees that were injured while at work and they didn’t accommodate them even after they presented restrictions from doctors. Every time you have an appointment, they say it’s excused but you still receive points for anytime you leave early or call out. Even if you all of a sudden get sick while at work and management knows about it points are given. As I stated before, they a more concerned about meeting numbers than they are witty employees well-being. Also, when contracted workers are brought in the get treated horribly when it comes to them needing time off or get sick. Employees are on a 10 point system and the contracted employees are on a 5 point system. You get points for being 1 minute late. Just know what you’re getting yourself into if you decide to apply

Top Job Titles	Average Salary
Retail sales associate 308 salaries reported	$18.16 per hour
Outside sales representative 104 salaries reported	$75,457 per year
Sales specialist 40 salaries reported	$21.80 per hour
Audio visual technician 2 salaries reported	$24.25 per hour
Designer 30 salaries reported	$18.62 per hour

Working at The Container Store: Company Overview and Reviews

The Container Store

The Container Store Ratings

Popular jobs at The Container Store

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected