room attendant

security officer

sous chef

butler

host/hostess

The Cosmopolitan of Las Vegas

I worked here almost since opening, they say they value their employees being innovative and bringing new fresh ideas to the table, but they only value that if you're drinking the koolaid. You are not allowed to have an opinion that differs from management and god forbid you suggest something that works better after management has made up their mind. They will fire you if you are a good employee with an opinion, but as long as you act like a sheep and do only what you are told, you will have no problem. They keep employees who should have been fired - kidnapping hookers, forbidding people to leave, punching people in handcuffs, managers sleeping with employees and getting promoted while the employee got fired, stealing from lost and found,  higher ups lying about their project and then firing the entire investigations team for following orders, a dispatcher using the casino cameras to stalk his girlfriend , management sits in the office and plays on YouTube all night while report writers and dispatchers control the shift. 

HR is the worst I've ever seen. They are judgemental and never have the employee's best interests in mind. They will keep you if you are a horrible employee who harasses and sexually harasses others and make racial comments, but you will be let go for "using your phone". HR will also lie to the unemployment office so you cannot get unemployment. Make sure if you ever work here, you keep copies of everything, because they miraculously "don't have it" once you get fired since they know it will get them in trouble. Also if you are military, get ready for a fight because HR is awful at following USERRA and will most likely suspend your medical benefits if you go on orders because they don't understand the laws. Can we say illegal and military discrimination?

As far as the place and the people - there were some great people who worked there. It used to be a great place to work until the only people who started getting promoted were people who kiss up to management, and not the people most qualified. Sad to see such a promising company get overrun with high school drama. It will continue to go downhill too because of the lack of leadership in management as well as the cesspool of snobs they call HR. Disgusting.

The company does an amazing job at reeling you in. The employees involved with the hiring and initiation process do a great job of painting the company and its culture in a positive light. Beyond this point, keep in mind that I'm specifically reviewing the security department. That said, don't be naïve. The department is a revolving door, with a high turnover rate. You're nothing but a number and the management does its best to be condescending and throw others under the bus to make themselves look better. You're told that you can do certain things to deter losses to the company by overzealous managers, and are told that you'll be covered by management if anyone complains. This simply isn't the case. Check the identification of the wrong person, who complains in the correct manner, to the correct people, and your managers will stab you in the back, rather than cover it. I suppose it's easier to terminate employees instead of thoroughly investigate incidents (even if you very specifically document an occurrence) and have their backs. Just look at it as a decent paying job if you like not doing much and staying under the radar. Otherwise, your team will abandon you at the first available moment, and a certain supervisor delights in condescension and back-stabbing politics. Aside from a few "good ol' boys" at the top of the seniority list, don't count on any sort of job security.

Just another note, I actually enjoyed the security academy they host quite a bit, and the person running it does a great job. The FTO program that prepares you to work on your own is designed to be thorough, but isn't the case at all, however. I was lucky enough to have prior experience, but green officers will be disappointed. Multiple FTO's have expressed their dissatisfaction with the FTO program, and management is trying very hard to irresponsibly rush the process so they can add more untrained bodies to the floor. Those untrained bodies are your backup, too.

Overall, just don't get sucked into the false company culture narrative and don't trust management. Be smart and stay under the radar and your job security will increase.

My work day started a 9:30pm and ended at 730am. My position when I was first hired was a Security Department Dispatcher. I was responsible for in-taking calls from guests, departments, and outside vendors. After the calls were received they would be prioritized and entered into a computerized system. I was also responsible for the review of Closed Circuit Television (CCTV) systems throughout the resort. Once I moved into the report writer position I was responsible for writing reports for major incidents that occurred at The Cosmopolitan of Las Vegas. 

Being a Paramedic for 10 years I was already was used to dealing with the public, although it being in an emergent environment. At The Cosmopolitan of Las Vegas, I was now in a hospitality industry that strived to provide excellent customer service. I learned that each and every person had a different story and to make the stories personal to the guest was to get personally involved with the guest, pay attention to the guest, and make them feel important no matter what the situation was. 

My management team always encouraged learning and advancement. My Co-workers were very loyal and trustworthy.

The hardest part of my job was leaving. I decided to move back to the East Coast. I enjoyed every aspect of my job.

I loved my immediate team at Cosmopolitan. They are some of my lifelong friends and I think it’s because we bonded in trauma.  Senior Managers, Directors & VPs are literally horrific.  They created a toxic environment filled with allowing their little pets & favorites promotions but if you are simply hard working, honest and keep your head down you are completely taken advantage of.  I saw co-workers fired for not smiling enough at a senior leadership, wish I was joking.  You are constantly judged by your appearance and get more attention for wearing 5 inch heels then meeting goals.  Several young co-workers spent lots of alone time with  bosses and then would get surprising promotions regardless of how unqualified they were.  Most of us spent years there without one raise.  They are promised multiple times but always fall through and would happen “next quarter”.  Several of us had a fevers and were sick during early Covid - boss tells my team to take a cold shower to get passed the temp check and come into work bc they weren’t going to come on property for us.  We’re expendable of course.
There’s not enough room to tell all the horror stories.  The property is gorgeous but wasted on failing leaders.  I hope MGM comes in and cleans house to get this place in order.  

i was in charge of public area of the hotel, and gave me the opportunity to introduce myself in this beautiful world experience of hospitality business. i learned how to handle guest requests and complaints, how to manage a team and coach the costars, i also learned ho to expand my knowledge and gave me the opportunity to grow as a professional manager ready to give all my possible best skills for our guests. my management team was wonderful and also helpful in every step of may training and helped me to grow in the company and they also appreciate a lot al my dedication and passion that i was putting into practice every day, also my coworkers were always there for me and they showed me how to be a team player and how to be helpful at the all time. the hardest part of the job was to learn multiple languages at the same time and to take decisions to resolve issues, but the most enjoyable part of this job was to see how at the end the guest was happy and satisfied, that showed me how incredible was giving more for people and that pushed me to continue growing and learn as much as possible from this experience

What is the best part of working at the company?
The best part was when I first started back In 2015 was the culture ( has unique identity)and the community ( has solid structure and acted a one) Then culture had shifted and it wasn't aligned into what my principles are and what I believe in. Change of upper management and slow to no growth at all towards what you're trying to achieve, like a promotion to move up was impossible since whoever took over brought their unqualified people. Suddenly became big shot from barista to senior mgmt.  Must be nice. 🦧 

What is the most stressful part about working at the company?
Cramped spaces in the back of the house and incompetent security mgmt. 

What is the work environment and culture like at the company?
Best atmosphere modern chic style hotel. Beautiful faces everywhere. No scripts. But then culture shifted into the opposite. 

What is a typical day like for you at the company?
10 hrs a day and very unpredictable. You can be swamped from 0-100 which is fine. Always busy I would say which is good. Costars were great at that time.

I am currently working at The Cosmopolitan Hotel of Las Vegas. I process incoming and outgoing call. We handle guest disputes as well as process guest check outs. We are required to input service calls to Engineering and Housekeeping departments. We are empowered to solve guests issues within one call. Our goal is to be the one stop shop of the hotel and not transfer guest outside the department. I work with an awesome group of folks. Everyone has something to offer and we are such a caring and diverse group. The hardest part of the Job is the feeling of disappointment when I have to seek managements support because I am unable to meet the guest's expectations to their satisfaction. The best part of my job is being able to make a decision based on compassion and not having to seek management's approval. The feeling of confidence and reward is indescribable. Its also very wonderful to have such an approachable management team

By far the worst life-sucking employer on the strip, extremely incompetent management in almost all departments, no opportunities, no guidance, no incentives, illegal activities happening on a daily basis. They are so unprofessional and clueless it's a miracle they are still in business. The stress and pressure they put on their so-called "CoStars" have actually killed people. Favoritism and racism is everywhere, if you are not part of the click, you get left out. They are disrespectful, inconsiderate, incompetent, uncapable, vile, awful, despicable, revolting bigots. You could be a top performer, with so many wonderful credentials, a work history to make A. Lincoln envy you and they will kick you out of the door because some manager that barely finished High School (and can't spell Cosmopolitan) does not like you. If you value life and family, go work somewhere else.

The director of beverage doesn't know how to speak to his employees and managers let alone manage them. Instead of working with his management he cuts them off without a chance to work. He will not give you a chance to manage and show your experience and skills. He is still stuck in his Station Casino ways. Their job requirements are minimum 3 years of experience but they only want managers with no experience so the director has more experience than them. They are write up happy here and will put your job and family against the wall just to protect themselves. The VP's need to realize the unprofessional work environment their directors produce for their co-stars and move on to a professional, more experienced director. The rest of the management is a bunch of washed up Caesars employees. Im upset I left a good job to come work here.

● Work-life balance
Very difficult to get time off unfortunately. Even though there are part time dealers begging for days, the company is so afraid that a part time person MAY work enough hours to get benefits. Disgusting really.

● Pay & benefits
Benefits and pay are decent - that’s the one positive.

● Job security and advancement
Dealers are a dime a dozen. We are not appreciated.

● Management
We are owned by Blackstone corporation and they don’t have a clue on how to properly run a casino.

● Culture
The culture used to be a lot better and a lot more inclusive of people who want to be a “little different”. Not so much anymore.

● Overall
Unfortunately, this could be a GREAT place to work, but sadly, it is not. Especially with the Covid issue, the company only does the minimum that they need to in order to keep employees safe and with the number of positive cases coming out of there, they aren’t doing a great job of it. I used to enjoy working here - not so much anymore.

Top Job Titles	Average Salary
Room attendant 1 salary reported	$20.55 per hour
Security officer 5 salaries reported	$18.05 per hour
Sous chef 1 salary reported	$50,000 per year
Butler 4 salaries reported	$16.57 per hour
Host/hostess 5 salaries reported	$14.45 per hour

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