commercial lines account manager

account executive

personal lines executive

account manager

junior account manager

The Hilb Group

Hilb Group as a whole is a great company. The office I worked for was not that great. Some leaders really treat you with full respect and others act as if you’re not there.  The opportunity for growth in the office I was in, wasn’t there. I felt as if I was made false promises constantly. I was paid 28% less than the area average and when I asked for a raise, the discussion went elsewhere. When I left, I got an OK severance but wasn’t even offered COBRA. Luckily I was able to find a job quickly but if I hadn’t, I would have had to figure out another solution. Like I said, Hilb Group itself is great, they have growth and they are doing great things out in the regions. There are departments that are growing and doing great things. But inside corporate, towards the end, I just got pushed aside and ignored by the leadership. Leadership really needs to work on the communication and making their employees, even those at the lower end of the org chart, feel like they are important. 

No training for your job, they fire people and do not replace them, then add to your plate without compensation. You are required to be an account manager, which is service accounts that where sold before you were hired with little to no information as well as the accounts that are sold once you arrived. In my position I was required to be the account manager and producer without the commission. I handled not only one line of insurance but at times three. I was requested to assist with entering others business into the systems because they had no time management. I requested many times for training and had to look up said training on my own only for nothing to come of it. This job is very overwhelming and does not leave room for any human errors at all. I would not recommend this place of business.

What is the best part of working at the company?
When initially hired there were many positives  about the company but when the company went fully corporate, it became awful. 

What is the most stressful part about working at the company?
Poor and constantly changing management. 

What is the work environment and culture like at the company?
Favoritism  and indecisiveness determine who stays around and/or who moves up in the organization. 

What is a typical day like for you at the company?
Emails, stressful calls  from producers and clients, mistakes from other departments that somehow are attributed to the Account Executive or Account Manager.

Hilb is lagging behind most agencies in automation. Management only cares if an employee knows how to do something than why-for example they'd rather someone know how to issue a Cert than understand the difference between Blanket or Scheduled Additional Insured.  Pay for same positions are completely arbitrary. Favoritism is a serious issue esp. regarding hours worked and paid time off-no consistency.  If you want to work for an agency that makes your job harder Hilb is the place for you-esp. if you don't mind that you'll have to file an EPLI complaint to try to be treated fairly. The commercial lines dept. in one branch just lost close to 50% of the staff so that says a lot about that branch office.

Awesome environment to work. When our agency was purchased by Hilb we did NOT lose anything. We all kept our pay, kept our PTO, kept our benefits & a couple of them improved. My managers are my mentors and are fantastic at helping, teaching, & guiding everyone in the agency. Our agency was very successful prior to Hilb purchasing and has remained so. The one thing that did change is we can only carry over 5 PTO days each year and as of now we have to use those by March 31st of following year; however, their are logical reasons for this. I highly recommend working for Hilb. We even merged with another local agency purchased by Hilb and the transition, all though a lot of work, went very well. 

One of the worst companies you can work for management is a joke, no promotions the only pro is vacation time but company tells you what to do with your floating holidays and on top of that you loose pto if you don’t use it by March 31st of the following year (only 5 days can be transferred) Work
Anywhere else and you will have a better experience Insufficient training is ever provided and no one helps you learn but all your metrics are based on knowing how to complete tasks. Very low pay for having to do the job of 6 people. Always understaffed. 

What is the best part of working at the company?
The pay was decent and the coworkers other then the producer who made repeated mistakes on policies and left it to account managers to fix.

What is the most stressful part about working at the company?
The producer was allowed to treat people like garbage and had many complaints from coworkers and prior workers 

What is the work environment and culture like at the company?
Overworked and staff shortages only added to the stress! Many hour’s overtime for no compensation.

What is a typical day like for you at the company?
Full days of endless tasks and no one ever catching up

Overall good place to work with flexible schedules and good family life work balance. Agency is in growth mode and runs a lean office. No micromanagement however at times can feel like a good ole boys club based on statements from regional management. Low 401k matching compared to competitors as well as PTO time. 

What is the best part of working at the company?
Teamwork environment 

What is the most stressful part about working at the company?
Workload  is a lot.


What is the work environment and culture like at the company?
Healthy for the most part. I’m independent so and like to be left alone to do what I need too. Customers are pleasant and easy to manage. Producers are sometimes overwhelming but that  is normal in insurance. Management is there for you. 

What is a typical day like for you at the company?
Busy but manageable most of the time

This place has some of the worst management I have ever seen.
No prospects 
No producers 
Constant procedure changes with no training.
Books are not balanced 
These are small mom and pop office bought by a private equity company that has no intention of growing what they buy.

They also lie through their teeth like it is going out of style.


Management has NO management experience, and they have ego ballooned heads. 



Top Job Titles	Average Salary
Commercial lines account manager 7 salaries reported	$77,857 per year
Account executive 3 salaries reported	$98,333 per year
Personal lines executive 3 salaries reported	$80,833 per year
Account manager 5 salaries reported	$78,200 per year
Junior account manager 2 salaries reported	$66,250 per year

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