chiropractor

wellness coordinator

front desk agent

front desk coordinator

front desk receptionist

The Joint Chiropractic

The job is great for experience. You do have a fair amount of responsibility and the interactions with the patients can be rewarding. Also the doctors that I work with are great. They help me out, are enjoyable to talk to, understanding and supportive. The pay is 50 cents above minimum wage and there is very little opportunity for growth in the company, and very unlikely that you will get even a small raise. It is a very sales driven business model sell packages and plans no matter what. It is the main focus and top priority. There is little incentive to sell plans and packages as we get nothing extra for it. Supposedly you can get bonuses but management finds a way to not pay it to you. One of the methods management uses is the constant change of what is required to get bonuses and if you don’t make all those requirements then you don’t get a bonus. I personally have never got a bonus yet I average 60% conversion rates a month. Meaning 60% of new patients that come into the clinic leave on some sort of package or bought sometime of plan. One day I sold three packages and signed up 8 people for a plan. So just that one day I made the clinic a couple thousand dollars and possibly more depending on how long the patiences stayed on the plan. Also if you are even $1 dollar short for your sales quota you won’t get a bonus. Also we are expected to push a plan or a package regardless if the patient needs a plan or package. I understand business you have to maximize profits but ideally there should be ethics especially in the health care industry you have to balance profits and what is best for the patient. 

Overall it is a good job for experience and a resume builder. Especially if you just graduated high school or just started college. I enjoy working with the doctors. You develop relationships with the patients. You have a fair amount of responsibility and it is a good stepping stone for a more professional career path. 

Also things vary from clinic to clinic because the joint is a franchise and there are many owners so each joint is run somewhat differently. But there seems to be a universal problem of long hours, little pay, little opportunity for growth/promotions or a pay increase, avoid paying bonuses, push plans and packages no matter what and in my opinion the patients get the bare minimum treatment adjustments are usually less then 5 minutes. But it is cheap dirt cheap so I guess you pay for what you get. If the patient were looking for extensive care and a lot of time focused on them then they would go to a private chiropractor clinic. 

Pros:
Flexible hours
Great chiropractor
Pretty mellow environment
Long lunch break
Free chiro care
Opportunity for monthly bonus
Cool patients
Clean clinics
Occasional raises (not performance based)

Cons: 
Poor management
Felt like a telemarketer
Hard work was never acknowledged
Favoritism
Issues with position power
Hours cut without knowledge or consent
No room for growth
Hard to find coverage

I always felt like my hard work was never appreciated. I consistently exceeded our monthly goals  but was always told everything I was doing wrong. My hours were cut significantly without asking me. I was not even informed of the change until I asked why my hours got cut to 12 a week. They wanted us to be making tons of cold calls. I felt like a telemarketer which was not part of their job description. I don’t mind making calls, but it got to be about very awkward things like calling to sell an $800 package to a patient that came in one time 4 months prior.  It was super awkward for both the wellness coordinators and patients. Every monthly meeting I was just being belittled for an hour straight and told only negative things and what i was doing wrong. Favoritism was so strong which is inappropriate in the work place. Multiple wellness coordinators were fired for pretty much no reason. Basically boiled down to if the manager for the WC didn't like you or you werent a kiss up to them, you had a strong chance of get fired. I was told to stop asking questions/ for help when I was confused or wanted to make sure my job was being performed correctly when I was newer, which made me feel embarrassed. I feel like I could have enjoyed this job more under different management. I never really felt appreciated and always felt like my best was not good enough. I began to not enjoy going to work. The only enjoyable part was chatting with patients and spending time/ working together with our chiropractor who, was being overworked. Finding someone to cover your shifts was also impossible since there was only 1-2 WC per clinic. 

A typical day at work: adjust patients, sell plans, make follow up calls. Some days are slow, some days you won’t get to sit down. Some clinics have lunch breaks some don’t, if your clinic has no lunch break then you have to find time to eat between patient visits. Working 10-7 gets old fast, mornings are longer but your evenings are essentially over.

What is learned: how to streamline patient visits and refine adjustment skills. Don’t expect to do anything other than diversified, drop table and activator. You will also get good at selling the longer you work there. 

Management: this is purely dependent on location, some can be nice to work for and others will replace you without a second thought. Some locations may have a boss that is a chiropractor and works with you and others have a boss that isn’t a chiropractor and won’t understand the role as well. 

Workplace culture: most of the time you will be working with one person maybe two; front desk and maybe another chiropractor. Your office will either be slow enough that it is just you with a front desk person or busy enough that there is no time to talk with the other chiropractor. 

The hardest part of the job: this is a sales job, most people are considered prospects that can be sold something. Management plays a big part in this as well as some bosses will determine your skills based on your sales performance. Whether you keep your job is dependent on how well you sell. A lot of people treat The Joint as an emergency room and see you first because of the price. Others only show up because their regular chiropractor is closed for the day or need a sick note for work. 

The most enjoyable part of the job: clock in and clock out, you don’t have to take work home with you and there’s no outside marketing that is required of you. You will see a lot of people and build good relationships as you help them through their issues.

The most enjoyable part of the job as a Wellness Coordinator is the patient/members. Interacting with them getting to know them building a rapport. It’s fine it’s positive and it’s interesting. You never know who you'll meet. The hardest part of the job is the lack of valid training, support from management, support from fellow colleagues/coworkers. Being responsible for the front end of the clinic and the current pay rate with all responsibilities falling on the shoulders of the wellness coordinator is not equal as current wellness coordinators are not even making 20,000 annually. Job responsibilities for wellness Coordinators are as follows; cleaning the clinic, IE, sweeping, mopping, dusting, emptying trash, cleaning up any spills accidents, taking the trash out, ordering supplies keeping up with inventory the restroom vacuuming is on site management for patients/members acting as support for the capital DC’s, Marketing campaigns, phone calls, text messages, emails being sent and or received reconciliation report make sure documentation is printed and ready to go making sure documentation signed and executed by member/patients have been scanned into the system and uploaded to those individual profiles following HIPAA laws. With all of their responsibility, and only having a 45 minute lunch during the week working essentially 10 hours a day during the week no break your constantly moving you’re constantly having to talk having to engage the pay does not equal the responsibility. Management at present does not seem to care management at present is more concerned with numbers than actual members. Patient as human beings , with all of that being shared things could be better things could improve. However, when you have no power to initiate start begin, you feel defeated, and the hope is not there being a wellness coordinator. I hate being a wellness coordinator working at The Joint Chiropractic. 

This is already a tough job made worse and nearly impossible by mask wearing, not being able to understand others because they have a mouth covering on and as a paid employee so driven to sell, sell, sell, local "mandates" just make this gig impossible for allergic and ironically health conscious front office workers. You may not be okay at all playing mask police with others but others may not care at all about returning the favor. You can't see, breathe, think or talk but this may not hinder another person at all. The doctors are great and I can't say anything bad about this company, I look at things realistically. There is great pressure to sell but especially with the recent economic downturn this can only be expected. I liked my manager and the doctors I worked with were a good team. Inadequate training. High "WC" turnover so there's a push to take on more hours (which would be great if you were happy in your job) and there didn't seem to be an easier way to train and learn that wasn't such a fast track nightmare. All this fear and masking stuff has really changed things. Who wants to be treated not that they have but are a disease? I can't wear these masks for longer than a minute much less a whole work day. Clients can be quite rude but many are very polite. Low paying with no real benefit of free adjustments. You are expected to learn lightning fast and will be working the front desk alone. Someone else may be much better cut out for this job but you will learn alot, and have multitudinous tasks. 

Let me start by saying that the office I worked at was a franchised location so the corporate locations might run a little differently. The job itself is not hard and you have free time which is always nice. A typical day at work was not hard even if it was super busy but that could vary from clinic to clinic. 

The problem at the Chattanooga area locations is management/ownership. First, there is no benefits. The benefits are a joke as there is no sick days, the PTO you earn is 1.34 hours PER BIWEEKLY PAYCHECK and you are expected to get someone to come fill in for you for your own vacation or sick days no matter how far in advance or how sick you are. This measly PTO is the only “benefit” that was offered to me as a full time, 40 hour a week employee. 

In addition, for the Chattanooga area clinics, the schedule of doctors and wellness coordinators is constantly changing. This is not the place for you if you want stability. This job also pushes sales way more than most job listings I’ve seen mentioned. There is a very large push on conversion and a lot of passive aggressive emails if you can’t talk patients into  plans. We also did not clock in or out at our locations because he just went off our EOD report instead and we were expected to stay open until 7pm (the official business closing) and see people until then but he stopped paying us at 7pm no matter what. 

That being said, if you aren’t needing benefits and want a mostly easy stepping stone job to a better job with better benefits, this is not a bad choice. I enjoyed working at the clinic I worked at until I was being forced without a discussion to be at another clinic across town with no warning or extra pay for the extra drive or extra job tasks given.  


I’m glad for all that I’ve learned about chiropractic care and how important your musculoskeletal system is to all of the systems within your body. I learned a lot from working directly with doctors. The most enjoyable part of the job was day-to-day being able to see patients slowly relieved of their pain and watching their progress. Hardest part of the job was keeping up with company standards. There were no bereavement time off benefits, no PTO, no days off unless you found coverage for your own shift (which, good luck with that! other employees at different locations do not like to step up and go to a location other than their own, even if you had done it to cover shifts for others before). No sick days, unless you find your own coverage once again. And if you want to take a vacation it’s unpaid and you have to tell management about 6 months in advance and find your own coverage (again). Have fun trying to get a raise, they cap how much they pay once you make a certain amount. Most of the time they treat raises as a special thing management is doing for you, not because you’ve been there x amount of time, not because of how well you do, but when they feel like it. They record all of your phone call conversations and play them back for you to listen and critique. Overall, it’s pretty cutthroat and if you’re trying to be a part of the chiropractic field, this place is not much about patient care, it’s about being a sales person and how many packages/plans you can sell to make the company the most money. Patients are seen as dollar signs, not people who need help with their personal wellness (at least to management, all of the doctors i’d met had been fantastic and truly cared about their patients. But the company itself absolutely gives 0 care in the world about you, the customer/patients, or anything like that.)

I really enjoy the independent work environment and the type of service our company provides. The hours are extremely part time but it is nice to have a work week that is not overwhelming. the days are split into 2 separate shifts. During your shift you are responsible for managing the front desk, answering phones, providing quality service, checking patients in, handling all membership updates, selling membership packages, new patient intake processing, membership tracking, payment transactions, submitting end of day reports, opening/closing procedures. Patients are seen on a walk in basis only, we do not schedule any appointments. This creates an environment that is always changing so there's an element of unpredictability when it comes to managing the flow of patients. Working independently you are also responsible for handling any patient issues that occur during your shift. You are expected to sell memberships to new patients which allows you to make commission. The selling is soft sales so you're basically just showing new patients their options and letting them decide which one they want to purchase. The Joint is also a franchise so all the clinics have different owners. I happen to work at a very good location with an extremely great staff! My boss does not micromanage us, he is much more diplomatic and practical. Luckily I was hired at a clinic that has a professional owner who values organization, open communication, and efficiency. All of my co-workers are helpful and our doctors are well liked! The only downside is the part-time hours and super low pay wage.

Working for The Joint has been instrumental in me attaining the confidence to address any musculoskeletal complaint a patient shows up with with competency and efficiency.  I've not had to do much else but be the doctor, occasionally, I've had to do some administrative work. 
In my experience with the franchise owner I work for, training has been at a minimal. I will get feed-back every-so-often from the owner on my performance. If I hear nothing for a while, I've learned to assume I'm doing a good job. If I get feed-back, it's usually because they feel our numbers are down and they want to get the numbers back up. I feel it's rarely really about the patients, and more often about the numbers and making the clinic money.
My schedule has been pretty chaotic.  I started in one clinic, working certain days, then as soon as I get comfortable with the patients at that clinic, on those days, the owner decides he wants to change my location and days completely.  I had little say in the matter and I did what he wanted to keep my job. A few months later, as I'm settling into the new clinic, the owner decides he wants me to be a floater, which means covering at several different clinics. For a time, I was working at 4 different clinics each week. However, anytime I needed time off, I never had any issues getting coverage. 
The hardest thing about working at The Joint is consistency.
From my experience, all chiropractors have their own way of adjusting and when you have a patient that comes in, that you've never seen before, but they are an established patient, and they don't understand that chiropractor's have different styles, it makes it difficult to please every patient. 

What is the best part of working at the company?
I love the Idaho Teams I work for and have enjoyed getting to know my team and the active members that trust the Joint and our mission! We are a convenient and affordable chiropractic clinic that takes pride in what we do. The WC job is where I started and thanks to the owner and the DC I worked with, I now oversee the operations of the Joint and I get plenty of support and help with my job through corporate and the owner. I oversee 4 different clinics and each one is unique. The owner can make or break the environment, and I got lucky with a really great team. Work-life balance is a bit harder with my new role, but I feel valued and cared for at work.

What is the most stressful part about working at the company?
Finding the right candidates for the job and making sure they are a good fit for clinics. Work-life balance can be hard at times, but it comes with growth inside of the company.

What is the work environment and culture like at the company?
We had a strong sense of family in 2021 and continue to try to maintain that as the years go by and as new faces come into the clinic. The change in staff can be hard but once everyone is on board, we function well.

What is a typical day like for you at the company?
I take phone calls, train the other WCs coming into the company. Work ends at 7 pm but sometimes not for me. Long hours but having a team that feels more like family really helps me to enjoy the time I spend at work. I travel between three Idaho clinics currently and remotely help in Miami, Florida but the interactions are good and appreciated. I also handle any patient concerns and help the DC remember the Joint model as they go throughout their day. Im available for all DCs and WCs

Top Job Titles	Average Salary
Chiropractor 222 salaries reported	$85,903 per year
Wellness coordinator 198 salaries reported	$16.10 per hour
Front desk agent 58 salaries reported	$16.20 per hour
Front desk coordinator 96 salaries reported	$15.66 per hour
Front desk receptionist 34 salaries reported	$15.67 per hour

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