surveyor

senior account executive

account executive

labor relations specialist

director of business development

The Joint Commission

The Joint Commission in my opinion is a 2.5 star organization to work for. They follow the Robust Process Improvement (RPI) culture, which is to foster employee solutions to inefficient processes. Some managers makes these classes mandatory on reviews.
The building is nice and offers its own cafetaria. Benefits offered are pretty decent.
The A/R & Pricing Department lacks in quality of management, this fosters an unhealty & intimidating environment. The poor conditions make for a very long and tiring work day. The department suffers from a non-safety culture environment; some of the employees feed the manager with information to get other employees in trouble. The manager is of the belief, its my way or the highway, and lacks the ability of people skills needed to build solid relationships with all employees. Employees throughout the organization have asked for intervention from HR which seems to have fallen on deaf ears. Due to this environment; turnover is high and 3 long-time employees have left within the past 8 months. If you are looking to work for a pleasant trusting environment and a manager with "Integrity"; the A/R & Pricing department would not be a good choice.

What is the best part of working at the company?
It's wonderful to work for an organization with a mission to improve patient safety.

What is the most stressful part about working at the company?
The rhythms didn't match up. That is, there were expectations for speed on the part of the employees, but the organization itself often had to be jolted into action. This resulted in a lot of projects that were "hurry-up-and-wait"--mostly for top management and internal subject matter experts to make decisions. 

What is the work environment and culture like at the company?
Dull as paste. Most of the employees, while admirably devoted to the mission of patient safety, were not interesting people to be around.

What is a typical day like for you at the company?
A typical day . . . let's see. Lots of emails, a fair amount of meetings, nice discounts at the on-site dining hall, feeling good about the mission to improve patient safety, would be very interesting work for people with medical backgrounds--especially for those who are interested in consulting work.

I learned more during my time at the Joint Commission than at any other time in my professional career. The organization is saturated, particularly in the field representative (surveyor) level, with highly trained and motivated professionals. In contrast, the central office is a poorly ran, political hotbed of everything that is wrong with corporate America. Everything seems to get mired in bureaucracy of the least common denominator there and innovation is slowed to a crawl. Most great ideas are either butchered or killed entirely before they get off the ground or they take too long to implement. Instead of being the source for information on most issues, the Joint Commission has now delegated nearly all of these functions to others and I wonder how long they will be a source of anything real, tangible, and valuable in the healthcare field.

Hey, but that's just one person's opinion...

Surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.

Worked hospital survey and medical center audits and oversights. Was many times dissed for not agreeing with survey groups negative findings and recommendations. These folks justify their jobs and roles by staging surprise audits on heathcare institutions and organizations all to find errors and faults ... and thereby justify JCAHO's existence. Many hospitals and institutions are trying to oust JCAHO and have their State Boards do oversight. This commission is a victim of their own greed and self-importance. Maybe they were valid and useful back in 1965 but bloated and inefficient in 2015. Look elsewhere, IMHO.

Organization is focused on profit and sales and is not at all focused on the mission of improving healthcare. Employees that stay our legacy employees without any qualifications to transfer to a different company in the same role. Organization consistently focuses on diversity instead of focusing on improving healthcare. From a technical perspective, tech stacks are old and foreign contractors rule the world here.  The culture is cancerous with longtime staff quickly removing and terrorizing new staff to a department or to the enterprise. It is highly suspicious at this organization commits to patient safety for the domestic United States, but it has allowed for the mission to be focused only on profit. 

There are many layers of nonessential management who are not held accountable for anything. Unfair treatment of employees is tolerated and sometimes encouraged. The benefits are excellent but they do not offset the price you pay for working in a punitive environment. The Robust Process Department provides process improvement training but it is rarely implemented at any level and is not valued throughout the organization. Many former workers have left the company for jobs at companies with higher pay, more professional working environment, and better leadership. There are no opportunities for advancement.

What is the best part of working at the company?
Being able to influence patient care across the country.  Educating staff for resolution to process problems.  providing education in process improvement technique.  Working with other professional on hospital teams.

What is the most stressful part about working at the company?
Being scheduled in 2 states and trying to get to sites with poor airline service.

What is the work environment and culture like at the company?
Very ridge in office staff that would not step out of comfort zone to assist surveyors.

What is a typical day like for you at the company?
Busy lots of car traveling.  Unsafe areas to work in especially in Texas and California.

During my 15 years here, I managed the travel department, the conference center, meeting planning, corporate policy development and records management.  It was a diversified responsibility which I enjoyed.

With a staff of 22, we arranged the travel to and from every hospital in the united states and the military hospitals around the world; prepared survey reports for the Board, managed the conference center and conference rooms, ran the file rooms and records retention program, and developed the first Corporate Policy Manual.

.

Many smart employees with master’s degrees and staff with years of experience.  However, small number of middle management with practical/clinical or healthcare experience, resulting in the struggle to make decisions and support staff leading to inefficient processes and poor decision making.  Lack of consistency in application of human resource policies with greatest difference between hybrid and 100% remote staff with no oversight by upper management or HR.  HR provides zero support and are not accessible.  With job protection as the main priority, there are desperate attempts to make a job fit the person.  Employee morale and focus on the mission declining at a rapid rate.

Top Job Titles	Average Salary
Surveyor 8 salaries reported	$134,875 per year
Senior account executive 3 salaries reported	$58,000 per year
Account executive 7 salaries reported	$50,421 per year
Labor relations specialist 6 salaries reported	$71,750 per year
Director of business development 7 salaries reported	$124,429 per year

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