field service technician

mechanic

service coordinator

outside sales representative

technical trainer

The Lilly Company

Expectations are sky high, pay was lowered after agreeing to initial amount. Workload is extremely high, management has absolutely no Idea what it takes to install docks, doors, but very quick to tell you how long something takes to do despite never touching the equipment, or putting eyes on the job site.

The truck was said to be fully loaded, ready to take on any job, but didnt even remotely have the basic set of power tools to tackle the most simple of tasks.

The supervisor for the Dock and Door department is also now sales manager, and he absolutely underbids jobs to the point that there is no way to be profitable, and timely as a technician. They put one tech in a truck while other companies run two to a truck, while this is almost always A TWO PERSON JOB. 

Was Initially promised training, overtime, and great work environment, but what i got was abandoned by the person thatywas supposed to be teaching, then berated for not being able to accomplish near impossible feats.

I was initially told the dock and door department had been around for years, only to be finally told it had been two years, and nothing was properly ready to go, but they were more than eager to send me out to fail, and berate me for their shortsighted expectations.

As a former employee of the Lilly company in knoxville  , I have zero negativity to say about the  company. I had to find something that was more practical for me ( I was driving 2 hours at minimum , one way ) for work. If not for that , I would still be with the company. Both the service manager and sales manager are excellent people and would do anything to help ... YOU JUST HAVE TO ASK! The sales coordinator and office manager are great to work with as well and would do anything to help! The sales manager would help you find leads and shoot them your way when he could to help you succeed... you would just have to make the call to the customer. With his experience in the field (over 25years) he knows what it takes to succeed in this field and has developed a great relationship with the material handling industry in the area. If you are a go getter , and someone that wants to determine your own success , and are located in the knoxville area , I would highly recommend working with the people at the Lilly Company! The sales manager was always willing to show me the ropes and go out on calls with me...all I had to do was ask 

Lilly was my first job out of college, and I've worked with them for over three years now. The Material Handling industry was completely new to me,  so there was definitely a learning curve that took a little bit to get the hang of. 

The hardest part of the job for me personally is just office life in general - sitting at a computer in a cubical can get old. However, there's plenty of opportunity to go on a quick walk around the warehouse and regroup when needed. 

Leadership has always been very accommodating and great to work with! If you're willing to work hard, are a self-starter, and do the job you're tasked with, you really can't go wrong. I've seen many fellow employees get promoted or move around within the company if desired, and I even experienced a few raises and a promotion myself. 

I would definitely recommend working for The Lilly Company! 

Very little training.   You need to know the forklift industry or be an excellent tenured salesperson.   If you are not either the job is not for you.  100% commission no salary.  No cell phone reimbursement.  Only $500 car allowance.  No additional mileage reimbursement if you exceed the $500.
All of that considered,  you can make 6 figures if you are excellent at your job.   
Local Sales Manager is a compulsive liar and has physically and mentally bullied/coerced/intimidated the office staff.  Manager will give hot call in leads to his favorite sales person even if its in your territory.  Be prepared to generate 100% of your own sales.
Once again considering all of that if you are a self starter and independent,  you can earn 6 figures.

What is the best part of working at the company?
Pay, health insurance, and PTO is good at this company. 

What is the most stressful part about working at the company?
With the amount of stress, work load, and management you will need every PTO day you get. Have thick skin if you choose to work there. 

What is the work environment and culture like at the company?
Extremely stressful. High work demand and little help.

What is a typical day like for you at the company?
Busy from the moment you get there until you walk out of the door.

It is a great place for a self-starter and go getter. You are given all the tools you will need to be successful if you just ASK! If you do not work you will not be successful, but that is with anything. The pay and benefits are top notch with a 401K and good health care. The managers are always just a phone call away if you need any help. They also have support team members that will help you with projects if it is out of your comfort range. 

Clark is not Toyota. This Company cares 0 about the Clark brand. They will not push it, support it, and on some cases even acknowledge it. They will sell you the position as a vibrant company but will have unrealistic expectations. Managers are not motivated and communication is almost non existent. Corporate never visits, tech support is awful, sales team has 0 push, service struggles. Steer clear of this.

When I started with The Lilly Co. I was made to believe that everyone was a valued member of "the team". After a few months it became obvious that was not true. The upper management team was the ones that were valued and the common working people were very expendable. It was a good life lesson but I would not work there again.

No base salary. Spend months training instead of allowing you to develop your territory. Then expect immediate results. The Clark brand is not supported or the focus of company. Can’t handle current customers, so servicing new customers is out of the question.

There is no consistency between branches. HR picks and chooses the rules they want to enforce. Very poor leadership from the top down. Think hard about this company, at the right branch you might enjoy working there. Pick the wrong one and you may not enjoy your time with them. Also, company is getting top heavy.

Top Job Titles	Average Salary
Field service technician 7 salaries reported	$30.33 per hour
Mechanic 1 salary reported	$30.00 per hour
Service coordinator 4 salaries reported	$20.48 per hour
Outside sales representative 1 salary reported	$74,374 per year
Technical trainer 3 salaries reported	$83,890 per year

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