customer service representative

call center representative

administrative assistant

data entry clerk

proctor

The Midtown Group

What is the best part of working at the company?
I enjoyed assisting the applicants with their applications.  I am a people person and love talking to the applicants.  Most of the time during the disasters they just wanted to talk to someone that appeared to care about their situation.

What is the most stressful part about working at the company?
Issue is that I was remote with their FEMA Project and it was not steady work.  Now I can't comment on how their other work contracts are but when it came to FEMA one minute you would be working and next you could be laid off.  But in all they were good most of the time.  

What is the work environment and culture like at the company?
I worked from home but the company team were very responsive and helpful to most employees.  

What is a typical day like for you at the company?
During my employment I mostly took calls from applicants providing the assistance that they needed to complete their disaster and funeral assistance applications.

I am been selected on multiple occasions to work in a contract position for various professional organizations.
•Contact exhibitors and assist in coordinating Annual World travel Convention, securing over 2000 booths, confirming registration, delegating and collecting registration fees, and maintaining vender contact information for future expos
•Manage over 1500 investment accounts, directly support Assistant Branch Manager & 5 Licensed Financial Advisors, serve as a liaison for operations management, examine investment and product information, prepare expense reports, and analyze, research and resolve corporate dividend payouts, transfers, trade, and discrepancies.
co-workers; were easy to work with because we were all very professional.
Hardest part of my job; was leaving.
most enjoyable part of my job; being able to do a variety of duties.

I will say R seemed to be very nice when he thought he had a winner for the interview. I thought the interview went well, but maybe the company doesn't want someone so sure of themselves. I have had multiple successful interviews in the same nature.  I wondered what I did wrong. He wouldn't even give me the time of day. I tried multiple times to get hold of him. I always look for ways of bettering myself, but this left me with a bad taste in my mouth. I can see where others provided similar review on Glassdoor where they did not respond, but I was thinking as long as I received my pay it wouldn't matter. I look at this as sign if they won't even respond now how bad are they going to be to work for?  Crossed off my list there are to many recruiters out there that will give you the time of day.

Pros:
- Lax culture - Since there's practically no management presence. You can decide what you want to do with your day and how you want to structure it. 
- Freedom to decide which positions you work on.

Cons:
- No training at all - since there is minimal management or oversight, they take a "sink or swim" approach to new hires. Don't expect to be trained on anything, given much rope early on, or to improve without learning by trying and failing. 
- Lots of cliques
- Gossipy culture with a ton of infighting.
- An imbalance of recruiters to sales people. Several of the sales people have 2-5 dedicated recruiters. In slow sales months, the recruiters are at each others throats for purple squirrel job orders.

What is the best part of working at the company?
Midtown rarely checked in on my job placement and would give very few updates on pay raises and only gave me 3  raises and two other pay raises due to a required federal raise due to an increase to the federal minimum wage. They did the bare minimum 

What is the most stressful part about working at the company?
No communication from Midtown and very few pay raises.

What is the work environment and culture like at the company?
Ok. No communication. Could not express issues or problems that were happening 

What is a typical day like for you at the company?
Busy. Varied on the time of year.

What is the best part of working at the company?
The staff is great! I also liked the benefits and DailyPay app that allowed you to borrow from your paycheck without having to pay additional costs.

What is the most stressful part about working at the company?
I really didn’t experience any stress from this company.

What is the work environment and culture like at the company?
The work environment and culture was pretty laid back.

What is a typical day like for you at the company?
The typical day involved reporting my hours on their app and working with the client. It was remote and pretty flexible.

I will never be a contractor through them again. After requesting a new assignment to my recruiter because I was being sexually harassed on my contract. She ignored my calls, emails and went behind me to inform the company. I was later released by the company from my contract.
After time went by a friend who worked for the company informed me that my recruiter told them to let me go, so that I could be released from the company. By far my worst experience ever. 
Maybe others will have better experience, and hopefully this recruiter will be out of this company and line of work.

What is the best part of working at the company?
Working for midtown is a mediocre experience. The positive thing about the company is they never missed a paying their contractors .

What is the most stressful part about working at the company?
The stress part is not getting in touch with recruiters and managers making false promises .

What is the work environment and culture like at the company?
I never worked in office just a contractor. I do know they have a high turnover rate of staff leaving the company

What is a typical day like for you at the company?
Never worked in house. Just as contractor.

If you are looking for short or long term contract work, Midtown is a great place. The variety of clients, jobs, and work is exciting.  If I have questions, there is a person or department I can go to for answers whether it be payroll, HR, or the recruiter. 
The hardest part of the job is the commute, depending on where the job is located. Some roles have moved to hybrid or remote which helps. 
The most enjoyable part is working with a great group of people, finding roles that best suit me and my family, and my biweekly paycheck!

There is such a strong sense of community at Midtown. There are many perks to working here - weekly contests, happy hours, awards dinners, boat trips, casino trips. Traditions include an annual boat trip in Annapolis, Secret Santa parties at our CEO's home, Thanksgiving potlucks, and more. Each employee at Midtown si truly valued and appreciated. The work environment for our industry can be quite demanding, but we are rewarded for all the hard work we put in.

Top Job Titles	Average Salary
Customer service representative 31 salaries reported	$21.30 per hour
Call center representative 20 salaries reported	$21.38 per hour
Administrative assistant 14 salaries reported	$48,357 per year
Data entry clerk 9 salaries reported	$47,389 per year
Proctor 32 salaries reported	$28.22 per hour

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