guest service agent

room attendant

cook

sous chef

night auditor

The Olympia Companies

Overall I am currently pretty happy working at the Inn By the Sea. I am a pool attendant but that doesn’t really describe all of my duties. It’s a pretty nice place to work. The hours however are a bit long for what I’m doing. Some of the shifts are 8 am-4pm, 11am-7pm or 3pm-10pm during peak season there. And that’s a bit long for what I’m doing. My major responsibilities are all completed within a hour in a half, 2 hours most I would say. During peak season I can be kept pretty busy but I found this summer, even during July and early August, there were only around 4 days where I was really kept busy. Sure, I  could ask my manager for stuff to do but that’s mostly just busywork like wiping dis down tables at the pool, or taking out the trash, and after a while, I’m thinking, “how many times can I wipe down the same little tables that are next to the chairs that have a diameter of about 1 foot?” A lot of my coworkers were on their phones because of this lack of work sometimes but don’t let yourself be caught by one of the managers on your phone because that is against hotel policy and there is “always something to do”. Easy for them to say. But again, one could certainly have worse jobs. Even though it’s still a minimum wage job, it’s 100 times better than other minimum wage jobs one could have. If you’re looking to be constantly busy at your job, then this job isn’t quite the job for you most of the time, however if you’re a kid whose looking for a job and doesn’t want to be the hardest worker ever and can do this job with 1/4 of a brain, then this could be a good job for you.

Treats hard working employees as disposable and replaceable. Favoritism is the only consistency and zero communication or knowledge of important events taking place is the standard. Training is completely lacking in preparation and knowledge yet management expects employees to follow standards that are never taught and or upheld regularly. Unfair and zero transparency of tipshare process that gives employees no receipts for proof of tip distribution or even that no non eligible workers are not being included such as supervisor and managers. Outsources high paying banquets to companies and distributes the auto gratuity amongst management since the outsourced workers are not eligible for the auto gratuity. Staff including management, for the most part, are petty, unprofessional, have little knowledge of the industry much less fine dining and act irrationally and emotionally. It is a free for all with an every man for himself work ethic. Proceed with caution. 

This hotel is an absolutely beautiful property with the highest potential, but the management company has NO clue what they are doing. I have studied the Hotel Industry and worked in it for 10 years and I can tell you this management company does not have the first clue how to run a hotel, let alone a business. They hired some good managers in the beginning, but all the good one's have left and were replaced by lazy, incompetent, High School graduates. I can not wait for this property to be managed by either a good company or one of the International hotel brands. There are some really nice people that work there, but most have left because the pay is horrible, the benefits are non-existent and the upper managers are clueless and mean.

The Alfond Inn is a hotel in a very affluent location. Winter park is one more establish areas in Orlando. Typical day cater to most local residents and business people in the vicinity of it's downtown. Management were not too open to suggestion from hourly employees. The culture is driven by the General Manager who has done an outstanding job elevating standards and increasing accolades to this particular property. The hardest part of the job was leaving the clients who became my friends and staff that became part of my extended family.

***Nobody paid me to say this*** I love working here to the point where I actually look forward to coming in to work everyday. The majority of my coworkers are genuinely very kind to one another, as well as to the guests and, always have been. They most definitely have no trouble promoting from within and compensate accordingly. Management is NOT on a power trip and are always totally approachable. I feel it's definitely a company worth working for and sticking around for a while your at it. 

A true gem in Winter Park, a new Landmark with so much potential, but ruined by a management company that can not properly handle the needs of a large, complicated, popular, high standards operation. A bad GM created a "boys club" that you are either in or you are a nobody. AGM is a criminal, paranoid idiot! Management Company is clueless on how to run a luxury independent hotel and should be fired and should never manage a hotel ever again, go back to managing office space in New England.

What is the best part of working at the company?
Guests that you interact with  makes it easier to expect the low pay that they offer. 

What is the most stressful part about working at the company?
The pay and not being able to advance to a higher position. 

What is the work environment and culture like at the company?
Imagine Beverly Hills or being on housewives episodes everyday but I the heart of Winter Park. 

What is a typical day like for you at the company?
Clock-in, get briefed about the day, then interact with guests and other departments before clocking out and going home.

You are busy from the moment you start your day.  You are the brand and it starts with a a warm and welcoming smile.

Management is supportive and will rely on your professionalism, strength and abilities to be a part of a winning team.

The hardest part of the job is when you our having a rough day you can't let it show.

The most enjoyable part of the day is the guest that you meet and our helping to make their stay a trip to always remember and cherish.

The Inn at Swartmore is a very great place to work. Lovely environment and great place to meet new people of different backgrounds. there are many people willing to help you learn and work your way to the top. The Managers here are very helpful and love to see everyone succeed. It is a small personal company and there are oo many issues here. If anyone is willing to work here there are many benefits that you would get while learning,. It is also a great place to work if you  are attending school because there are no major responsibilities.

I always had accounts payable to work on.  Every day I had to go to 16 hotel locations in Quickbooks and get their statistics and revenue. 
I then had to enter the numbers in something they called the Flash Master.  I also got requests to set up new vendors.  Every day there was at least one check run to review and then cut the checks.    

On top of that I had to enter the owner's personal bills.

Top Job Titles	Average Salary
Guest service agent 44 salaries reported	$17.97 per hour
Room attendant 50 salaries reported	$17.02 per hour
Cook 12 salaries reported	$19.71 per hour
Sous chef 5 salaries reported	$72,000 per year
Night auditor 23 salaries reported	$18.41 per hour

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