personal banker

senior personal banker

senior relationship manager

closing coordinator

branch manager

The Provident Bank of New Jersey

worked there for 3 years, the company is way behind other competitors in many areas. foot traffic in most branches is non-existing. Branch employees have been leaving in mass numbers. at least half of the branch managers are lazy, bossy, have poor communication and leadership skills. Professionalism is rare to find. Half of them refuse or pretend not to know how to do some operational work, but they are obsessed with making terrible schedules that revolve around them. Many times they will schedule branch employees to work 6 days-same hours- but stretched over 6 days because they hate giving someone a day off other than Sundays. some regional and market managers are fairly nice, humble and professional. Some are heartless, mean and ruthless, they would at times treat you like a slave or personal servant.  Some branch managers are so cheap they wouldn't buy pens or tissues because it's tied up to their budget. 
Top management only cares about numbers, they don't see the writing on the wall that many managers don't belong to the branches. If you dare to speak up they will hate you for exposing them and them, and they will start to harass and abuse the heck out of you until you either submit to them or they will find a way to fire you. HR sides with managers and higher managers regardless of what's right or wrong. STAY away. Drive uber or deliver pizza but stay away from that place.

As a branch employee you are expected to work six days a week. You are required to sell but your cluster manager will tell you it isn't selling it's just putting the thought in their mind. News flash they know what products the bank has. They don't need to be reminded everyday when they come in. If you have a lazy cluster manager and believe me there are a bunch of them they will have the new universal bankers do their job of trying to bring in new business. The BCM ( banking center managers) refuse to work Saturdays because they are salary and make sure they are not working overtime. That is fine because most of them are lazy and can't do anything anyway. A MANAGER should know every function in that branch. Instead they sit there on the phone all day making personal calls. Most branches are a toxic environment and have a high turnover rate. The best part of the work week Sunday when the branch is closed. 

Its a good place to work as long as your manager works with you and not against you. Management is always one sided. If they like you, you are ok, if not they look for anything to write you up to get rid of good people that work really hard. Customers are great. They will joke with you and some become like family to you. 
The hardest part is pleasing upper management with numbers and sales goals(to make incentive). Had coaching every month on behaviors for goals. Phone calls everyday to customers to offer other products and services. Most enjoyable part of the job was the staff and how we worked together and made good friends from most.  
Try not to complain about others to higher ups. It gets held against you in the long run.  Make sure you document everything that goes on and keep it home to have for another time if you need it.

I managed a team of 7 professionals including scheduling. Hired and trained staff - Provided staff reviews quarterly and annually - I am currently an MLO. I worked behind the teller line as manager and on the platform where I was consistently meeting and exceeding sales goals.Performed monthly Quarterly and yearly audits of all departments.
I gained experience and knowledge by being promoted to different positions and locations. I promoted company products and services in the community by making regular outside calls and attending community events. This in turn assisted in the continuing growth of the office and the company.


All they want you to do is sell sell sell!!!!! They treat you like a child. They have huddles everyday,coaching every month on sales only. They want you to have a action plan for the week on how you are going to get sales. You have to make 10 calls a day plus once a month a call night with 20 names to call. They listen in on your calls. Management doesn't have to do any selling. You have to reach your goals every month. If you don't they want answers. Banking has really gotten bad. I've worked here for 15 years and I am so stressed out. This job is going to kill me!!!!! Whatever happen to tellers just being tellers and waiting on customers. Instead we scare them away with sales. They also want you to look into all of the customers accounts and look at all of their transactions whether it be checks they wrote or their use of their debit card.

What is the best part of working at the company?
VG work environment, management on the Business Banking side very accessible and prompt in responding. Very supportive of employee needs and flexible with deadlines and personal leave requests. 

What is the most stressful part about working at the company?
Executive management level lacks adequate communication skills and some lack accountability for their actions.

What is the work environment and culture like at the company?
Business Banking section excellent to work for Regional Director and Department Head. 

What is a typical day like for you at the company?
Very well balanced with strong support system. Easy to navigate work flow, friendly co-workers who provided strong support.

Upon starting at the bank I immediately notice that there was a lot of turnover. The big problem here is management and the work culture. i noticed that it appears adversarial and management works to CYA in case you are not successful. Training is not organized and is entirely fragmented, they give you policy manuals and expect you to cross pollenate with everyone on the floor who are busy with there own work and not able to training you sufficiently . However the employees are great but no one appears happy.  I am sure that this is based upon your section and management selection. The hiring manager was a good salesman, working there was nothing he said it was during the interview. 

My job is very customer oriented as well as training my tellers daily. Consistently helping customers with their daily banking, solving any problems and helping to make sure their needs are met or exceeded. Managing the teller line and branch can be time consuming but very rewarding everyday. Scheduling and pacing is key. My line consistently makes me proud with their achievements. The hardest part of the job is always feeling that not enough was done. That things were not good enough and could be better. Which in turn makes me strive for more, better or faster.

During my time at the Provident, I have learned to deal with all types of personalities, customers, management, & co workers. Some are very trying, some are a pleasure. A typical day is dealing with customers & focusing on their needs. Every day is almost a carbon copy of the day before. When I started this job 23 yrs ago I loved the people I worked with & serviced on a daily basis, & for the most part I still do. The last 4 yrs have been the hardest due to the implement of sales & the requirements set by the upper management. The job has become very stressful, due to the threat of termination if these requirements are not met.

A typical day at work considered of opening my cash drawer and starting my computer.

I would count money, decide what holds were put on checks, do cash advances, deposit and w/d money for customers, 
Also cut money orders and checks.
Cross sell our product to different customers. Also would let customers into the safety deposit boxes.'


Help our customers feel comfortable and safe in our brance.

Sometimes I would prove out the ATM.

At the end of the day I was expected to prove my cash drawer to the penny and help prove the branch.

Top Job Titles	Average Salary
Personal banker 221 salaries reported	$20.38 per hour
Senior personal banker 164 salaries reported	$23.38 per hour
Senior relationship manager 85 salaries reported	$165,644 per year
Closing coordinator 52 salaries reported	$32.47 per hour
Branch manager 37 salaries reported	$31.16 per hour

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