restaurant manager

line cook/prep cook

digital marketing coordinator

The Rail Trail Flatbread Co.

Rail Trail Flatbread Co, is a terrible place to work. When I worked here, I worked almost everyday right after curricular activities at school. I worked as a busser with the hope of moving up in the company. I had previous experience working as a waiter, and as a host, but that was quickly shut down. 

When I woke up in the morning, I would ask myself why do I still work here. I would work the 6 o'clock night shifts as a busser. On most nights, I would feel the heat of the rushes that came in, of course since they serve good food, but in the background are the workers who work long shifts with the expectations that they would obey to the managers. I would buss tables each night as one of the managers would whistle at me to clean the next table. I would feel like a dog most nights. I would feel like a slave. Luckily to say, that manager has been fired due to s harassment to the waitresses. 

Talking about the waitresses, they make great money on tips on busy nights. Each night they have an envelope with your name on it. They have to tip busser a small percentage (2%) of what they make a night. It would all average out to minimum wage by the end. I would work hard at nights being tasked to do every thing that managers, waitresses, bar staff, & kitchen staff didn't want to do. I would be told to unclogged a bathroom, grab cups for waitresses, told to grab water for kitchen crew, and take out the trash, all in the same minute. At the end of the night, I would be sweating, hoping to be tipped great but then the next night I see that the waitresses would give me a dollar or two or maybe 5, if I was lucky.

I would be expected to do everything all at once but I'm one single person. I would tell the other busser who wasn't tasked to do anything one thing, while I carried out the other ones and then at the end of the night I would catch the manager talking with the bar staff talking about how I don't do my job and make others do it.

On New Years Day 12;00 in the morning, one of the waitresses called me useless in front of one of the costumers. That women who I will not name, was fired for yelling at one of the costumers later on. 

The Owners of the company are great people. They have a strong message of how they want to succeed but they have no idea of the inside stuff and problems that the managers keep from them.

Overall, I left the company over a year ago, but I strongly would not recommend working here at all. If you don't want to be treated like a DOG, or as a MODERN DAY SLAVE, then please for all you do, work somewhere else. There are many different opportunities around town that treat much better and pay better. Please don't do it to yourself.

What is the best part of working at the company?
I didn’t last more than a week unfortunately due to terrible onboarding experience. My start date was delayed due to lack of communication amongst managers when I was told someone would reach out with the the schedule no one did, I trained my first night on expo and was yelled at and shamed, not corrected or told what the mistake was just that I was wrong in front of tables and staff by a manager, and onboarding itself was a nightmare I was supposed to shadow and instead I was just told to do which is fine but to get called out in front of anyone as if the manager offered any help at all. It was busy so maybe she needs to train on a night it’s not as busy bc her attitude was unacceptable, I’d never had an experience like that ever. Would not recommend 

What is the most stressful part about working at the company?
Terrible leadership display, managers that
Snap and servers who are snobby, nothing felt team like walking into this place 

What is the work environment and culture like at the company?
Awful, I’d showed up 3 days and still knew no one’s name, servers would rather judge then help but complain they are short staffed but then act like they don’t stick up their nose to new hires

I was hired as a bartender. Everyone starts as a busser, then moves to host, then server, etc.  It's good to learn all the positions.  Everyone else only had about 2 weeks of each position before moving on.  I was there a year and had to fight to get to be a server.  I trained all the new people, did inventory, and catering.  I was told by management I would never be a bartender because I did not drink beer, though there was a 20 year old bartender who legally could not drink.  I was also told "not to smile like a whitegirl".  All the servers thought I was treated unfairly and that I should be promoted to server.  After training for a month as a server I told them if I didn't get moved up to be on my own I was quitting.  I was told "we don't take terrorist demands".  After I have my 2 weeks one of the owners told me not to quit and moved me up.  I stayed 2 more months and was fired the week before Christmas for complaining about the new dresscode online, where nothing mentioned where I worked.  Now I'm a bartender at another business and am treated great.

Avoid working here like the plague. This company preaches self awareness and accountability, but any time you bring up concerns about management and the way they treat the staff you will be shot down and degraded... it is too bad the server staff is amazing and full of talented people. If only management would stop being hypocrites and take their own advice on accepting constructive criticism instead of becoming defensive. Not to mention the server staff is in a tip pool, so GOOD LUCK making any kind of good money working here. Don't let the hourly rate they post fool you.

This is a high volume scratch kitchen, requiring long hours and heavy lifting. Morale is often low in the kitchen and wages for the work completed are not as competitive when compared to similar positions in the field. Job was advertised as paying two dollars per hour more than I was started at.

The employees are an absolute delight. Helpful, friendly, caring. The best team. Management is AWFUL. Very rude and hard to deal with. At the end of the day, management only cares about themselves. Not about the wellbeing of their staff. Management often makes the staff feel uncomfortable. You have no say in anything. 

Always willing to push staff further in regard to their guest advocacy and services. Great training protocols that will have you doing everything  in the service team from bussing to hosting and food running. For veterans of the food industry this can be a turn off but it can also be a great way to reintroduce yourself to other parts of the service staff.

As long as you don’t want to serve forever and don’t take it super seriously, you can work here. Tip pool that’s not fair guidelines not stuck to, terrible management team, but good crew otherwise. The staff there deserve so much more than cheap parties once a year. 

Overall, it was an intense place to work with an underlying bad energy. High expectations and low compensation for management. They provided simple benefits but I thought it was pretty terrible that there was no ‘staff meal’ and the hardworking staff had to buy meals with a small employee discount. 

Too many managers with conflicting styles , one hyper aggressive manager when it's busy. Saw him throw dishes when working on expo. One manager is too touchy feely with staff. One manager is cold. One of the managers is dismissive of staff she doesn't like. All in all they say that we are a team, but in reality they don't care.

Top Job Titles	Average Salary
Restaurant manager 10 salaries reported	$59,000 per year
Line cook/prep cook 1 salary reported	$18.00 per hour
Digital marketing coordinator 1 salary reported	$22.50 per hour

Working at The Rail Trail Flatbread Co.: Company Overview and Reviews

The Rail Trail Flatbread Co.

The Rail Trail Flatbread Co. Ratings

Popular jobs at The Rail Trail Flatbread Co.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected