esthetician

spa attendant

spa manager

front desk agent

administrative assistant

The Tox NYC

Please don't waste your time here. The corporate team is led by individuals lacking experience. The atmosphere resembles high school, with gossip and judgments stemming from the owner and management. The structure of the workplace is not conducive to fostering a sense of women supporting women.

There seems to be a revolving door situation where the company frequently hires new individuals but struggles to retain its existing employees. This constant influx of new hires without retaining the current workforce indicates challenges in employee satisfaction, engagement, or the overall work environment. 

Working in this environment has been challenging due to the issue of micromanagement. There is a lack of trust and confidence from management, which has created a suffocating atmosphere. You are constantly under surveillance on the clock. One instance- your clock-ins/outs must be made ON THE DOT (ie. if you arrive earlier than the scheduled 30 minutes before your shift, you must not clock in until exactly 30 minutes. You are expected to clock out 30 minutes after your last appointment; if for any reason you go over the 30 minutes due to closing duties, finishing a client later than scheduled, etc. YOUR TIMESHEET WILL BE MODIFIED WITHOUT YOUR KNOWLEDGE. This level of micromanagement not only undermines employee autonomy but also raises concerns about transparency and fair treatment.

It's disheartening to say that there's a severe lack of appreciation for the time and effort employees put into their jobs. As service providers, you would expect the company to value the hard work that brings in business for the establishment. Unfortunately, the absence of recognition for our efforts has created a demoralizing work environment.

They have their CEO fly in to do training, which is awesome! She is very passionate about the Tox. Also did their best to accommodate if someone has a chronic condition/illness. We had one week of training which was very hard and tiring. The trainers were very patient with us and they did a great job. However, It feels like we were sold a dream and this job did not live up to expectations!

On a typical day, you come in 30 minutes before your first client. Set up your room. Then you start your massage working on average 3-4 clients daily. Some days can get busy with 5-6. Then you have daily cleaning tasks and are expecting to clean your room between clients and at the end of the day. Cleaning is very easy.

Most of the clients were very sweet which makes the day easier.

Their work culture is very toxic, no pun intended. It is hard coming to a job 4 days a week and your coworkers talk about their disdain for this job. Although the other technicians were very nice, it's hard to listen to complaining for 8hrs.

There is a lack of communication between upper management that leaves technicians and receptionists feeling resentful. Manager of this location and upper management will constantly change rules at random that go against the initial written policy. Leaving technicians feeling resentful. 

There is extreme high turnover.  

This particular job is very physically exhausting and strenuous on the body. Technicians are given very little breaks for the amount of work they do.



As a starting therapist, the level of work is very aggressive and overwhelming. After a training period with the owner which was appreciated, they throw you into the wolves. The workload is back to back with little to no break times  in between. There’s a full schedule of clients so you’ll be guaranteed a completely work packed day, but prepare to be exhausted by your second to last client. 

Initially I was never asked to present my license. They never took a copy or asked if I was legitimately an esthetician. As New York has changed its requirements as an esthetician, this doesn’t even fit within the regulations. Estheticians are now only expected to do light superficial massage not intensive physical labor as such their technique requires. Best believe you’ll be working out as you’re working. 

The breaks in between are only to change over the room. The lunch break is 30 mins and at least in my location they had no microwave. You’re responsible for cleaning up your area and rotating chores to upkeep the spa. 

The atmosphere was very catty and seemed like there was a revolving door of new therapists every other 2 weeks. The work pay is decent but the stress and mental health doesn’t balance or make it worth it for me. 



I joined The Tox with hopes of gaining experience as an entry esthetician, but my time there left much to be desired. The job is physically demanding, with back-to-back massages and minimal breaks, leading to significant strain on your body by the end of the day.
Despite concerns raised about our well-being, the management and CEO displayed a blatant disregard for our health. The company's claim of promoting women empowerment is contradicted by the evident favoritism within the workplace. Rules are selectively enforced, and any semblance of fairness disappears when it becomes inconvenient for the higher-ups.
The so-called "points system" is a one-sided tool used only for highlighting negatives. Positive contributions, such as taking on additional shifts, go unnoticed and unrewarded. This skewed approach fails to acknowledge the hard work and dedication of the employees.
For those considering The Tox as a stepping stone into the esthetician field, be prepared for a challenging environment that may compromise your well-being. Proceed with caution, as the management's priorities seem to lie elsewhere.

I wanted to express my sincere gratitude for the unique and positive experience I've had working at The Tox. The hands-on training and provision of essential tools have been instrumental in fostering success. The commitment to recognizing dedication and job performance translates into rapid career advancement for those who manage their time effectively.

One aspect that truly sets The Tox apart is the emphasis on growth, as echoed by the CEO's inspiring mantra of "there's always more room for growth." The women empowerment team has created a supportive environment, particularly during personal emergencies, showcasing a level of consideration that is both commendable and rare in my professional experience.

I deeply appreciate the daily check-ins, demonstrating a genuine concern for employees' well-being. It's a testament to the company's commitment to fostering a positive workplace culture.

In summary, I am sincerely grateful to have found this opportunity at The Tox and look forward to continued growth within the company.

What is the best part of working at the company?
There is truely no rewarding part to working this job

What is the most stressful part about working at the company?
Management constantly will belittle you and kick you when youre already at your lowest. Everyday i walk into work i hold my breath wondering what i did wrong today or what new rule the manager will make up today

What is the work environment and culture like at the company?
The environment here has killed whatever ounce of excitment i had to be an esthetician and has made comepletely reconsider what i want to do with my life. I cry every single day before i have to go to work and only have stayed for as long as i had for the experience and to pay my bills. 

What is a typical day like for you at the company?
a typcial day is chaotic and expect your schedule to change constantly without any indication and then prepare to get actually YELLED at in front of everyone else for not noticing because youre expected to be constantly checking your phone. there also is not enough time in between services to do proper sanitation, this place is dirty, we have bugs. all they care about is money.

Initially, The Tox presented an impressive pitch that instilled a strong desire to join their team. They emphasized the importance of women empowerment and promised ample opportunities for exponential growth. However, it quickly became apparent that the reality was quite the opposite. While the CEO's training sessions initially showcased the team's passion, it soon became evident that this was the extent of the support provided.

It became overwhelming due to the lack of guidance and assistance from management and higher ups. There was no room for trial and error, resulting in a highly stressful work environment characterized by long shifts and a demanding workload, such as providing multiple massages with minimal breaks. Expressing feelings of being overwhelmed to the front desk or management was often misconstrued as mere complaints.

It is disappointing that the initial promises made by the company were not upheld. The job's toxic environment can take a significant toll on one's mental well-being, which is truly regrettable.

Let me just start with this. THIS IS NOT A JOB FOR ESTHETICIANS!! There is nothing you learned in school esthetic about this job. Anybody can do this. We are preforming full body lymphatic massages. This company description will lure you in for sure. You read this and think dang, full time Monday-Friday, that’s a plus. Then you get here, you ave to work A Saturday and/ or Sunday(mandatory). They make u sign a contract to stay with the company for 12 months and if you don’t they will harass you about paying $5,000 because that’s stated in the contract. They don’t care about the employees’ well being  like they listed. We are underpaid, no benefits, they slam these clients on you back yo back putting a lot of strain on the body. They cut your hours down to little of nothing just to save them money. There is no appreciation from the company at all. They start making rules along the way your employment there instead of giving a company handbook. The commission is not even worth it. 
The job is not worth it.

A typical day is well-structured and focused on providing excellent client care, with time to prepare treatment rooms and review client needs. I learned valuable technical skills, customer service, and time management. Management is supportive, professional, and approachable, always willing to help and provide feedback. The workplace culture is calm, respectful, and team-oriented, creating a positive environment for both staff and clients. The hardest part of the job can be the physical demands during busy days, but proper support makes it manageable. The most enjoyable part is helping clients feel confident, relaxed, and cared for while building lasting relationships.


I worked as a lymphatic drainage therapist for this former employer, and unfortunately, my experience was quite negative. The workplace culture was toxic, with a CEO who showed little concern for the well-being of employees. If you got sick and had to miss work, the CEO would threaten to fire you for inconveniencing clients and affecting the company's revenue, which was disheartening.

To make a decent income, I often found myself overworking, and the constant pressure to meet product sales targets created a stressful environment. The focus on profits over employee welfare was evident, and the CEO used front desk staff to spy on and undermine technicians, which further contributed to a hostile atmosphere.

Overall, this was a challenging work environment with a lack of empathy from the leadership, and I wouldn't recommend it to anyone seeking a supportive and respectful workplace.

Top Job Titles	Average Salary
Esthetician 4 salaries reported	$46,875 per year
Spa attendant 3 salaries reported	$17.50 per hour
Spa manager 1 salary reported	$50,000 per year
Front desk agent 5 salaries reported	$16.00 per hour
Administrative assistant 1 salary reported	$30.00 per hour

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