nurse practitioner

medical assistant

psychologist

x-ray technician

quality assurance specialist

The-Ima-Group

From my personal experience, this workplace was defined by dysfunction, not professionalism. The atmosphere felt icy, hostile, and deliberately discouraging. Micromanagement wasn’t just present — it was omnipresent, the default setting for every task, every conversation, every moment.

Training was essentially nonexistent, yet the expectations were unreasonably high, as if I were supposed to instinctively know procedures that were never explained. Any attempt to ask questions or seek clarity felt unwelcome, and the so-called “open-door policy” came across, in my experience, as nothing more than a convenient way to collect information that could later be used against you.

There was no sense of support, no sense of teamwork, and certainly no sense of professional growth. What I encountered instead was a cold, exhausting environment where morale goes to die and where employees are treated as disposable.

Based solely on my experience, I would advise anyone considering a position here to think long and hard. This is not a workplace — it’s a warning.

I worked here for a little over a year. I was not told as to what I was doing wrong on certain forms until the day of my termination, even though I was the only medical assistant that worked every position in the office except for processing. The manager was very unapproachable. The district manager was great, but the lead processing manager at the position was very unapproachable Very hostile and it was very hard to start to be able to go to work every day to deal with certain situations that you had to kind of walk on eggshells, for I first loved working at I am a group but then when you’re not friends with your employees or your coworkers, I mean, then they do not want you to work there anymore. So one time I had one above the lead processors had about a situation and I was chewed out in front of claimants and very unprofessionally. I would not recommend going there if you want any advancement opportunities or if you want a work environment that you can thrive in

I feel this company does not get enough credit for its workplace culture. I took on this job as a side job while I completed my master's degree. The more time passed, the harder it was for me to leave. My supervisor was so great at everything she did and she was a great role model. She always provided a positive attitude regardless of the situation.  I know was paid decently and was given flexibility with my schedule. I was treated with respect by all my superiors and they worked with me to help me grow. The reason I did not stay was because child care was too expensive and could not find something that justified my expense. Had I found affordable child care, I would probably still be there. The only thing I can think of that was difficult was the pace of the work and this is not a bad thing. This is a fast pace environment that requires you to be quick.  Also, I felt that the insurance they offer was pretty good too. I also liked that they had maternity leave because not all employers have maternity leave.

This is a money hungry company with no empathy or regard for patients or employees. They ignore feedback, even when it involves concerns for patient or employee safety. I personally heard management (multiple individuals, on multiple instances) share private and salacious gossip about other employees. Communication is very poor. I believe the company strategically overloads employees with an unmanageable workload and starves employees of positive commendations. This results in a panicked environment where employees are too busy trying not to drown to have time to feel any real sense of enjoyment from the work itself or from interacting with other overly stressed coworkers. There are a lot of mean people who work here with a few bright stars. Please take these negative reviews seriously. 

What is the best part of working at the company?
Working from home. Overtime was offered on a regular basis. 

What is the most stressful part about working at the company?
No communication from management. You are talked down to instead of talked with as a person. Tied to the incoming que with only 20 seconds between calls. Not enough time to finish notes. 

What is the work environment and culture like at the company?
Work environment is fine, you are at home. Culture is different because you work with many different people. Management is from New York and it is different than PA. They are more harsh than what I am use to. Some do not seem to be as understanding that people learn differently and may need a little time. 

What is a typical day like for you at the company?
Sit for 8+ hours with head phones and staring at a computer screen. You talk on the phone with many different people. You do get yelled at and some people are very disrespectful when you are calling.

Terrible place to work…management is a joke, I’ve been there over a year and this is the 5th one…are you serious? Okay…there is no structure and absolutely no real leadership. They do not value their employees (Medical Assistants mostly) we put up with constant disrespect and disregard from management; other employees and claimants and are expected to be “professional” when this place is far from that…very catty employees (some medical assistants)…I’ve witnessed employees lie on other employees and management handled it very poorly by not looking into the situation fully before taking matters to the next level. There is no real training provided…you’ll be told ten times that you’ll be trained on something and ten times you’ll be waiting for it to happen. They don’t pay us enough to put up with what we do but they expect us to do and be on our very best behavior with little to no acknowledgement. DO NOT WORK THERE!!!

I loved working here initially. I loved my coworkers. I loved learning new facets of the process, I loved the schedule and many of the providers. Then there was a management shift and I found out I was making significantly less than others in my position were making while I was being expected to help them do their job as well as doing mine. The travel requirements and demands on my time became overwhelming and when I reached out to upper management for help I was demoted and then targeted by another manager who blatantly lied to our boss in order to build a file to terminate me. A lot of the expectations were unreasonable at IMA and the COVID19 pandemic exacerbated these unreasonable expectations. Despite all of this, I remember a time when IMA was a great place to work and I felt like employees mattered to the owners. I just hope someday they can get back to that place. Employees take care of their employers when they feel valued. 

The job started out as beneficial. The flexibility of hours lures you in but then you realize there is no way to complete all the visits and documentation with medical record review without doing work at home. You may be scheduled to see 7 patients in your shift but if all the cases have medical record review will take 8+ hours to complete OUTSIDE of work to finish the case if all cases have medical opinions. The company has this disillusioned belief you can complete all of this work in the 1 hour they give you for the appointment. If you value your time and family, my advice is STAY AWAY. The amount of time that it takes to complete the documentation is ridiculous and not worth the pay. The company doesn't support its nurse practitioners and you are hounded by the contractor to get the cases completed in an impossible time frame. There is no room for professional growth.

At the time it was clear they were making changes to management. They did the best they could with their resources. I was grateful to be working in a place that was helping others however i felt uncomfortable with how some things were handled in regards to patient concerns. However, it is a facility that is used to offer assistance to people with disabilities that has to follow the states rules and, regulations, as well as abide by the requirements of the company while trying to do their best to help the client. This job made me realize that I wanted to continue my education and follow my path in assisting others just not in this environment. Great job opportunity and pay with excellent hrs and some really great coworkers and teamleaders.

overall IMA is a great stepping stone for any one who is fresh out of school and would love to gain work place experience in the medical field. The hours at most locations are flexible and the Manager tries to work out schedules with the staff. I have learned a lot from front desk to medical assisting, performing drug test, audio test, EKGs, etc. I would say the hardest part about he job is learning to deal with the different clients and learning to multitask because it is a very fast paced environment. The most enjoyable part about working at IMA is the staff really works together. So although you may have been hired for one position you get the experience of every position here. you will learn a lot. and everyone is a team player because you have to learn to be.

Top Job Titles	Average Salary
Nurse practitioner 27 salaries reported	$119,000 per year
Medical assistant 3 salaries reported	$17.83 per hour
Psychologist 3 salaries reported	$105,000 per year
X-ray technician 1 salary reported	$47.50 per hour
Quality assurance specialist 3 salaries reported	$18.33 per hour

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