account executive

revenue cycle specialist

project manager

staff software engineer

customer care specialist

Therapy Brands

Over the past year and a half, our department has undergone significant transformation. In the earlier stages of this journey, we encountered challenges with change management, including rapid, unvetted changes that impacted our processes and team morale. At the time, open dialogue around these concerns was limited, and efforts to raise issues were often misunderstood, which contributed to frustration among our team members.

However, recent shifts within the organization, particularly following leadership changes at the director and above levels, have fostered a more inclusive, transparent environment. Our new leadership has embraced a culture of honest, two-way conversations, actively encouraging feedback and making thoughtful, strategic decisions based on team input. These actions are rebuilding the trust that was strained in the past and creating an atmosphere where open communication is valued and constructive.

Importantly, the environment is no longer one of top-down decision-making. Instead, we are now working collaboratively with upper management, operating as respected professionals rather than being viewed as subordinates. This shift has made us feel more included, respected, and empowered to contribute meaningfully to the organization’s direction. Our ideas and expertise are now valued, creating a stronger sense of partnership across all levels of the organization.

Moving forward, I are excited about this renewed focus on collaboration and trust. I am no longer hesitant to share ideas or concerns, knowing that they will be met with respect and consideration. As we continue on this path of growth, I am confident that the positive, forward-thinking approach will lead to a more resilient and cohesive team, better equipped to handle future changes and challenges.

Therapy Brands provides an important product to the medical space, but the company has has some culture shifts over the past year or two.

Once the founder left, Therapy Brands became a sales and marketing company in flux, always trying to secure more funding. The senior leadership team has communication meetings, but you will have to wait for answers about your unique situation for a significant amount of time.

This is a large company that has is still going through the growing pains of a start up ie.) constantly changing job duties, position shifting, changes in compensation, miscommunication, "all hands on deck" emergencies.

Recently the 401k match was changed so nothing is matched until the end of the year, so if you leave the company before that is tabulated, tough luck.

Your experience will vary based on the team you work on. Their marketing team is the friendliest bunch I've met in a while.

This is my first time working remotely for a company and it's great to know that I am working with a group of team members who are very good at what they do, and are extremely supportive of each other across the country to support our customers.  Benefits are great and can always be better for remote employees, but I feel the support is there and the leadership team really cares. Lots of changes but I understand this is how a growing company may be since there are many brands in our portfolio and product offering. I submitted my application and within hours I was taking an assessment and sitting in a Zoom interview, followed by 3 other interviews with 2 days before offered the position. The speed and care and thoroughness from the talent team was top notch. I feel very lucky to be here and look forward to a hopefully long career here at Therapy Brands. 

If you're looking for boring, you wont find that at Therapy Brands. But if you are looking for an exciting opportunity to grow with a quickly growing company, this is the place to be. There's never a shortage of things to do, but everyone puts in the effort to get things done and work towards our company goals. 

I am so impressed with how friendly everyone is and it's genuine. Leadership is solid! I can honestly say that this leadership team is the best I've ever worked for. They are forward thinking and supportive, willing to roll up their sleeves and jump in the weeds with you if needed. 

The talent at Therapy Brands is exceptional! The company also invests in development and training of employees which is very much so appreciated and needed to grow our skills.

I am really excited for the year ahead. Lot's of exciting things happening and am thrilled to be part of the team. 

I was not aware of Therapy Brands until I found myself in the job market with my position being eliminated. I applied online and was contacted within hours from the Talent team/Kyan who was professional, thorough, and knowledgeable and walked me through what Therapy Brands do besides my research, but I also felt I was understood and listened during my job search, and this first impression really made a difference and I have felt that way every step of the way. My manager and the team are very supportive, patient, and I am very proud of the products that I am supporting to better the lives of our customers and their needs. I couldn't have asked for more during the pandemic to find this career opportunity and I am excited to be able to grow with an amazing company. 

Employees at Therapy Brands are innately compassionate. The very nature of our industry is what brought many of us together and it shows in the caring of each other and our customers. If you thrive in a fast-paced, driven organization, and have a passion for being a part of the mental health industry, you'll have opportunity to grow with this company. The leadership is working hard to unite a family of brands through harmonizing processes and practices and is striving to make cultural improvements. The benefits are amazing for a company of this size and we were well taken care of during a very challenging environment in 2020.

Employees on the frontline understand the customer needs but with 4 layers deep of management, getting anyone beyond the first layer to understand, care, and remedy problems is close to impossible. We have customers who cannot operate their business because of software issues and management won’t listen. We put our clients at risk of lost revenue, data loss, diminished patient care because upper management doesn’t know how to manage issues and will not listen to those who do know how. There’s a lot of egos at play here and several managers and directors know they have no idea what they’re doing and worry the junior staff will out shine them so they silence them to save face. All the while our customers are out there on their own, losing money and clients while this company hosts ego Olympics.  

Overall the AE position is low stress. You run cadences to follow up with prospects that are provided. 

 However, there is limited training for onboarding employees. Poor communication from senior leaders and managers. 

Lots of confusion with tracking commissions and understanding the compensation plan. They don’t provide a clear overview of how they pay you and what accounts you're being paid on, you just get an unreadable excel spreadsheet. They have a very restrictive non-compete agreement. The company has new investors, and sales leaders that have turned the company into a place that values profits over people. 

We have had huge growing pains. Also HR has fired people and do not uphold industry standards and have shady practices. It seems anyone who has a valid concern about workload or questions about compensation get fired. 

Revenue is the most important thing to this company.  They talk a good game and have hype people on calls, but when the rubber meets the road, it's nothing but a flat tire.  Promises made, both to employees and to clients/customers are promises broken.  Care was instructed to lie about the development team we didn't have in place for MONTHS.  When things go awry, they throw money and more promises at the problem and then find a scapegoat and "decline work" that would offer solutions to end users.  It's toxic and unprofessional.  I loved the small company I worked for and I'm so very sad that Therapy Brands is dismantling that company, poor decision after poor decision.  It breaks my heart that those in healthcare (providers and patients) will suffer while TB's revenue line is on the rise.  

This was my first experience working from home and I loved it…at first. The benefits were great. The relationship with management and colleagues was wonderful. However, over the past year the company has gone through some changes, including upper management. It has become more of a corporate job than anything else. The company is supposed to be about helping those with mental health issues but Heaven for id you have any of your own!! Work/life balance used to be a priority but not anymore. Meetings were once a week now they seem to be daily. And if you’re not there within five minutes, they’re messaging you wanting to know where you’re at (even if you go to the restroom). It’s a good company with its heart in the right place. Management has just changed and not for the better! 

Top Job Titles	Average Salary
Account executive 6 salaries reported	$57,167 per year
Revenue cycle specialist 4 salaries reported	$21.63 per hour
Project manager 3 salaries reported	$93,600 per year
Staff software engineer 2 salaries reported	$142,500 per year
Customer care specialist 2 salaries reported	$21.50 per hour

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