outside sales representative

sales consultant

appointment generator

construction project manager

entry level marketing representative

Thompson Creek Window Company

High pressure, one-sit sales is not for your average salesperson… you don’t sell it at the first appointment, you don’t get paid. Inside sales might sell a few of your fails down the line, but you’ll get beans from it. 

It’s difficult, especially when you know (no matter how hard TCW tries to convince you) that your products are quite overpriced. Also, you’ll eventually realize that your big selling points are actually somewhat deceitful… meaning you are to omit important details with carefully crafted answers. For example, the idea that TCW manufacturers their windows is only maybe 10% true, but you constantly point to the fact that TCW is locally owned, factory direct. But, only the double and single hungs are truly “in-house”. Sliders, shaped windows, encasement, garden, bays, sliding glass doors, etc are all made by other companies! So TCW’s supposed “factory-direct” promise is extremely limited. None of the roofing, siding or entry doors are TCW manufactured, and they are crazy expensive. The gutters are TCWs, but the most expensive on the market. Bottom line is, the lack of middle-man markup you’re pushing is predominately a farce. Your other big selling points are a 50-year warranty and supposedly “no subcontractors”. These are not worth the massive markup and the vast majority of homeowners truly don’t need it. For example, a 70-year old homeowner laughs at paying extra for a 50-year warranty that is only partially transferable (small print matters). A military family that could get orders next year doesn’t need it. Most aren’t dumb enough to fall for the emotional manipulation you will need to tactfully use to convince them to spend 2-3 times what others are selling for (with exception to the other high pressure companies like Pella, Paramount, Mr Rogers, etc utilizing similar sales tactics).

My personal experience was difficult. Within 4-5 months of being there, most of the salespeople (95+% out of maybe 50?) who were hired within the 6-month window around my arrival, were gone. None were there a year later (except me). I struggled at first, but had about a 6-month period where I made 90k+. But in the winter months, my overall “numbers” started to struggle (along with the 40% close-rate requirement, which I never once achieved in a single month), I immediately became disposable and the pressure from management became constant… and I had been a top salesperson in my territory! Think on that. 

I have to say, the training is elite and you always have sales-technique support from management 24/7. 2 of my managers sincerely cared about me as a person. But there were others who flat out lied to me on a number of occasions and no one held them accountable for it (even when I reported it regularly).

You will drive 100-150 miles a day in your own vehicle, 5-6 days a week. You pay your own gas, unless you win some bonus gas cards which doesn’t cover much. 

The best leads go to the top salespeople; it’s just how it goes is all sales. So when you start, you’ll get 50%+ dumpster-fire leads, and you are required to NEVER complain about them. The so-called average salesperson earning being advertised is clearly only based on the salespeople who make it there over a year, which is maybe 1%. If you factored in the plethora of turnover salespeople, it’d be maybe 40-50k? My guess.

Of all the one-sit companies, TCW is one of the better ones to work for. Tough to hear, but it’s true, unfortunately. 

Good luck. 

The company itself is solid. The main hub or territory falls within the greater DC area. If you are working there, I can say nothing but good things from what I've heard. However, in the expansion market, you want to STEER CLEAR. Lack of support, training, or guidance of any form. The expansion markets include Virginia Beach VA, Richmond VA, and Raleigh NC. The General Managers are judge, jury and executioner at these locations. If they don't like you, you're gone. I've seen it happen more than once while working here and nepotism plays a role.

On the bright side, the work is "job" based as a Project Manager. This means, that when you are finished with your route for the day, you go home. Sometimes that's 5 PM and sometimes that's 12 PM. You will work a rotating weekend so expect that. You receive a company truck, gas card, iPad, and work phone. All of your work is done on your iPad. The job can feel like it never shuts off though. Even when you are home, you are fielding emails and phone calls that you just wish would stop. My recommendation is don't work in expansion markets unless you require very little training. You get 2 weeks at the hub but it is a lot of classroom, very little field, and frankly, just not quite enough.

You do get a bonus compensation and it is based upon your measure accuracy and completions on a market level. Measure accuracy is predominantly controlled by you but in market completion rate, I'd say you have very little control. I didn't receive a market completion bonus in a year of working. Some markets are better than others.

In conclusion, Thompson Creek Window Company can be a great experience or a horrible one based upon your location and what kind of manager you may have. My experience is only from the Project Manager's perspective. I can't provide any insight into other roles. I hope this helps!

People come to work at Thompson Creek because of the reputation, but they stay because of the culture. The people help make this job exciting and you'll look forward to going to work everyday. I've grown tremendously with this company over the last 3 years, and there's a clear defined path for me to continue moving up within the company. Upward Mobility is one of the largest advantages for myself. The job can be time consuming at times, but it always pays off and I'm a firm believer that you get what you put into a job. 

They provide a top notch training experience which will benefit anyone from the candidate with zero experience ranging to the veterans who have done this their entire life. It doesn't just stop once you graduate the training class, they're great about continuing that training throughout your career to keep you sharp and help everyone continue to improve. 

As a sales rep, you'll do a bit of driving, ranging from 50-200 miles a day, sometimes more and sometimes less. The benefit is you're capable of making well over $100k in your first year. 

Success in this role is directly tied to the work you put into the job, which is another advantage of working here. They're vertically integrated and are in the process of expanding across the country, so there's a LOT of opportunity within the company!

I could go forever, but Thompson Creek is a great option for anyone looking to learn and grow in their career.

Department is a glorified call center with high turn over due to management not knowing how to manage people.  

The project coordinators themselves care more about the customers than management. Management is never around to handle angry customers so prepare to handle them on your own. There is no onboarding program for new hires since they are "fast tracked" due to the high turn over. New hires are left to fend for themselves or management is expecting other project coordinators to help them. The pay is good but project coordinators deserve to be better compensated since they are taking on more contracts than expected (was told 130 during interview, had 190+ contracts). Compensation plan has been in the works for two plus years but hasn't rolled out.

Overall, fellow project coordinators are a joy to work with. They will teach you everything you know. The company has a great mission but the wrong people in management to lead the way. The older generation of the company did and continues to do an excellent job but the newer management that is taking over as the company expands is not true to the mission of the company and its customer service. 

Management lacks professionalism and no one is held accountable for their actions. You are expected to do other employees tasks simply because they don’t. Staying proactive and on top of your book of business is rewarded with more work from employees that slack off. If you’re not able to complete those tasks, you’re labeled as “not being a team player.” However, the employees that procrastinate are never held accountable. It is very unfortunate because the job itself isn’t difficult especially once you get the hang of it. If you are organized and proactive, you could be successful; but expect to be loaded down with your coworkers tasks as well. I asked two specific questions during my interview. Are weekends required? The answer was no. This is not true. At least one weekend every other month is required. My second question; was anyone furloughed during the pandemic? The answer was no. Also not true. Majority of the department was furloughed. The training was very minimal. If you don’t catch on quick or learn as you go, probably not going to be a good fit. 

Thompson Creek is a truly unique place to work.  I would not even call it work, we are like a family working towards a common end goal to make our customers HouseProud.  That is a coin termed by the owner of our company and we live it out daily.  Focused on customer service and manufacturing our own windows we have a dynamic, hard working, motivated team that gets things done and done right!  We recognize and celebrate success, massive opportunities for growth and more money if you work hard and have new innovative ideas.  Perfect place to start out of college or if you are looking for a change in careers.  Now is the time to join us as we are expanding.  Never been more excited to work somewhere and seize every opportunity along the way.  Our new office is also a very neat space that allows for collaboration, competition, and a higher productivity from all departments.  I love Thompson Creek!

What is the best part of working at the company?
Uncapped potential earnings in the call center 

What is the most stressful part about working at the company?
Constantly changing managment, double standards, favoritism, no room for growth, promotions potentially pay the same or less than currently/previously worked positions, Poor communication between departments, extreme lack of care for customers, they take peoples’ money then make it difficult to communicate after deposits/payments are collected. 

What is the work environment and culture like at the company?
Turbulent, inconsistent, and unprofessional. Amidst the lack of care for customers, there is such complexity to simple tasks, no concise communication, inadequate training, and inappropriate conversations. 

What is a typical day like for you at the company?
‘Unpredictable’ depending on your MOD and how many customers call in to complain about poor marketing attempts, poor customer service, or feeling taken advantage of. An aloof, but nonchalant, and lackadaisical response to customer issues. integrity is fleeting here.

Have you ever worked at a place that is so relaxed on the rules and regulations that it’s stressful? I didn’t believe it existed until I worked for Thompson Creek. 
No training. Answering the phone was managements priority, not providing the caller with accurate information. Phone ringing as soon as you hang up with the last customer. Every customer is angry. Glorified call center. Ever wonder why you get a different answer each time you speak to a customer service rep? NO TRAINING. 
I take pride in doing my job well. If the tools aren’t provided to proficiently do your job; customers get angry (I don’t blame them). Customer service is a big deal to me and you can’t provide good service if you don’t know the service you’re providing. 
**All the new hires (about 20 of them when I started) over heard hiring managers say ‘we just need bodies’ and they did because the turnover in this place is for the books. 
Do yourself a favor and look elsewhere!

Event Representatives. This is the most unprofessional group of people I have ever worked with in my life. Inappropriate comments, the kind that can get you sued are rampant. The corporate culture encourages excessive drinking. All they can talk about is the Christmas Party and Fish-A-Palooza, and do you drink when you first meet them. The put pressure on you to participate in company social events. If you decline they ask you why. So they don't even respect your time off the clock. Most of the events representatives unless they are either part-timers with other jobs or college students are mediocre. They are too aggressive in their sales techniques and are pushy. There was no reimbursement for mileage and you could have to stand for 12 hours straight with only a 30 minute break.

It is fun to work at home shows and to promote products, but these are the ickiest people to work with.

Like any sales job, you get out what you put in. You're often working long hours and doing a lot of driving, but it's well worth it. The company already has the best reputation in the area and a great training program, so if you're willing to put in the work; it's not difficult to achieve at least a minimal level of success you wont find anywhere else. Fulfillment department makes everything happen and its very rare that what you sell wont make it to install, which is the most important part of getting paid for a job in this field. It's obviously not perfect, and there have been small growing pains, but because of the company's dedication to adapting to constant changes, they always find a way to succeed. Overall, I'm so grateful for the opportunity that I've been provided here, and for everything I've learned. 

Top Job Titles	Average Salary
Outside sales representative 51 salaries reported	$212,500 per year
Sales consultant 4 salaries reported	$212,500 per year
Appointment generator 1 salary reported	$15.00 per hour
Construction project manager 3 salaries reported	$59,000 per year
Entry level marketing representative 5 salaries reported	$18.00 per hour

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