territory sales

laborer

construction laborer

outside sales representative

sales

Thrasher, Inc.

Been working there for a month and am not going back Monday. Everything that I was told during the interview process turned out false. For example, I was told 4 day work weeks of 10-12 hour shifts. In reality I got 5 day work weeks of 12+ hour shifts. I was told that the training was gonna ease me into the new job (a whole new career for me) when in reality I was thrown into a job on my first day with no clue of what I was supposed to be doing because the foreman is being forced to work at 1000mph because they are selling more contracts that can be handled. And the salesmen are selling jobs that include many different jobs that isnt part of the job description such as landscaping, electricity work, moving expensive lawn decorations such as bird baths etc. to create a "wow" experience for their customers. In reality they are just taking the burden off of their customers and putting it on their employees causing them to get off at 6-8pm and expecting them to be ready for another day of hard labor at 6am. There were so many OSHA violations that I experienced in the short time I was there, but the main one being that I was expected to "use the facilities" in the back of the truck in a five gallon bucket like I was some sort of animal. Not only is this unsanitary but also against the law and the people that work there seem alright with being treated like an animal. The final straw was working a 16 hour shift because our work truck broke down on the side of the road. Well, things like this happen, no biggie. But I expected someone making the real money AKA a foreman or someone in management to handle this and send the guys that have been working hard in the mud all day home. That wasnt the case though. Me and another guy who are just laborers were stranded for 4 hours on the side of the road with nothing but a "I'm sorry, but figure it out" from management. To make things worse the foreman who was less than 5 minutes ahead of us didnt even turn around or seem concerned and went home on time. There was no concern for us and we had to be back at the shop at 630am after getting home at 10pm. This company claims to have a "family environment" but it is all lies, for the production crews at least. They go "above and beyond" for their customers but dont do the same for their employees. In short, if you are thinking about joining this team and "redefining the industry" DONT. RUN.

When you walk into Thrasher to start your day, you are greeted with a brand new beautiful building - designed with the employee in mind - equipped with warm breakfast, hot coffee, comfortable accommodations, and picturesque views.  Spaces are designed specifically for collaboration, creativity and camaraderie.              

Every day is met with challenges.  Not the grind of challenges I've experienced with other employers I've worked for in the past, where our intention was to focus on more than fixing what's broken and rectifying poor customer experiences, but where we only had time (or made time) to do those activities.  Conversely, challenges at Thrasher are geared towards how to redefine our industry - for our customers and for our employees.  THIS is made a priority.  The work is inspirational - as the company believes at the core of who we are - that there is only ONE right way.  We don't always get it right, we have moments where we need to fix what's broken and rectify poor customer experiences - BUT we are quick to apologize, we are quick at making things right, and we are quick to learn from our mistakes and use them to make things better!  

Leadership is well respected, live out our purpose, mission & values themselves, and are well connected to not only the work of their team members, but to the employees themselves - personally.  Depth of relationship is placed in high regard here.

At Thrasher you are given the gift of high expectations, but you are also given the coaching and training & development to rise to them.  I have grown immensely (personally and professionally) in the 18 months I have worked for Thrasher.  I feel part of a greater purpose and am able to go home BETTER at the end of each day.  That makes me a better wife, mother and neighbor.

Thrasher isn't what you expect.  It's not only redefining for our industry, but redefining for business, in general.

There definitely is an exaggeration on how much you can earn in this role. While they say you can make $150k+ you would be in the top 5-10% of people to make that. There is a lot of driving from house to house about 2-3 hours per day on average. You spend about every other week out of town, one with an overnight somewhere, a week local, a week gone Monday-Thurs, a week local and then it starts over. 

With any business there is an emphasis on sales but with Thrasher they tell you to emphasize the amount of problems there are in a home. At a typical home you could easily find $10k worth of work to do and if you don't push it to a homeowner it reflects in you numbers. To be able to meet the sales number that they expect you to do you will have to push things to people that they probably don't need more than they need the money.  They do care about customers and spend a lot of money trying to do so, but if you as the person in the home genuinely cares about the person sometimes that means not selling something because of their personal position. Most of the time people don't have $5-10K+ to fix a problem that isn't immediate. 

In the service tech role there was a ton of turnover while I was there. I know of 6 people who were fired all within one year of being hired there. All were fired for low sales numbers. Right before I was hired the entire service tech team left the company except for one person. 

If I was asked if someone should work for Thrasher I would tell them no. Great culture and camaraderie among employees but turnover is high and they make you push sales beyond what you probably should.

While working at thrasher I came to find out that the so called hype wasn’t all real. In town 1 week out the next, share a room with the other guy on the truck. Hourly pay is a joke, upselling is where you make more money. Was promised at least 40 hours a week and the only time I hit 40 was during a week long training course. They talk up safety which isn’t a joke to them but at the end of the day depending which crew your on you can throw that out the window. Corners cut on work again depending on the crew you’re on. Some leads were great at what they did, others not so much. Installers quickly pushed to leads because of lack of bodies to fill the trucks with little knowledge of the actually job. 2 months in and I was bumped to lead on a out of town job with enough experience to BS a customer but not a quality job left behind. They really hype you up in your training class, but once you get out there it’s not what they say. Average 33-36 hours a week, you get a per diem pay which doesn’t add up since you don’t hit your hours. Jobs out of town cost more then in town, so a job in town that costs 2500 could cost 6500 out of town. The crew I was apart of was great, tried his best to make sure I was comfortable and knew what to do. Other production guys were good too, production managers were good. Laid back environment. The family “feel” I got was office people to office people. New main office with a kitchen, gym and some other things but as a production employee you really just get to park your vehicle in their multimillion dollar parking lot.

Where to start...
Thrasher has a whole, is all about the Mighty Dollar. There quote on quote specialists have zero working knowledge of Construction, foundations, or proper waterproofing measures. The entire company is designed to feed off of the lack of knowledge customers have and will fearmonger customers into purchasing a multitude of systems they do not necessarily need. Staff are placed on hard scheduling and are reprimanded, wrote up, or fired if any job is not completed under allowed time frames, so it's safe to say many corners get cut. Their service department is a joke none of their service technicians have physical working knowledge or installation knowledge of any of their systems and their service technicians main role is to upsell more systems to you to meet there ADS (average dollars per stop) which is added sales on top of their already standing service fee. Crew wages are pathetic, bonus system they have in place is designed to make you fail, their turnover rate is easily over 85% in all fields. They only offered to healthcare plans one high-deductible one low deductible the cheapest is still almost $600 a month for a family.

I have been working at Thrasher full time for over 10 years now. This company is amazing and there is nowhere else I would rather work. The people and the culture is absolutely the best. Not only do I love what I do but I love who I work with. Not a day goes by where we aren’t laughing about something.  The flexibility of this company is also a huge plus. They understand that family comes first and if we need to take care of something personal that’s never an issue. Due to the significant growth of the company over the years it hasn’t always been easy but leadership sees this and has made the necessary changes to help ease those pains. Everyone here truly cares about one another and when one person is struggling there is always someone else there willing to lend a hand. Thrasher is where its at if you want to feel fulfilled in what you do, get the job done but enjoy it while you do it. When your away from your family this is the next best thing. If you are looking for a place to grow that will hold you accountable and expect great things from you then this is the place for you!

In the years I was at Thrasher I never made what I was told I would make. They claim if you work hard and take care of your customers you will make a certain amount. I never made that. And they have asked me to come back so it is not from lack of effort or caring about the work I did. When I was hurt in the field I was put on restrictions, but was shoved back into the field with empty promises of extra crew members to help me while on restrictions. I was sent out of town and reinjured my back trying to finish a big week in time. My doctor was going to take me out of work completely but I talked him into signing my form saying no field work. The next week I was back in the field and was told they could not find anyone to step up and run the crew as the foreman. They never cared about my back issues, just that I was completing my scheduled work. When I finally left I was working with 2 new team members who did not know how to do the job, but was still expected to finish the same amount of work. They promise a lot, but in reality they just want you to make as much money for them as possible.

10 years into my career and I can confidently say that I have never grown more in my career than I have in the past 2 years at Thrasher. The level of vulnerability and trust that the company asks of each employee can be uncomfortable to get used to, but once you've built that trust with your manager and coworkers, fireworks happen! My husband is continuously impressed with the pep I have in my step since being truly motivated by goals that my team and I are actively working towards. The vision of this company and its leaders is inspiring. Additionally, this culture motivates me to give back to the community around me. I have been much more involved in my church and always have an eye out for community activities for myself and my children. The people I surround myself with at Thrasher truly do challenge me to be the best version of myself, which permeates through my home life. If you are looking for purpose in your work, you should really look to see if Thrasher has the right opening for you!

I worked for Thrasher for over 8 years. Now, I work for Thrasher's sister company, but we are in the same building and we collaborate on many things. I have a front row seat to how they do things. I know Thrasher's management team extremely well and I can tell you these things: they are always looking to make things better for customers and employees, they are always looking to stretch and grow their employees, and they are very committed. A person who would do well at Thrasher is someone who has high integrity, is willing to go above and beyond in their work, is willing to be stretched, and values having a work family. I couldn't be more thankful for my time at Thrasher. It wasn't always easy because I experienced the "stretching" I just talked about, but I am a better person for it. I have exceeded what I even believed for myself when I first walked in the door in 2007, and that is in large part to the training and growth I had at Thrasher.

The reality is most companies tolerate mediocrity, most people who complain fall into this bucket. That's reality and that's why many contractors don't live up to the expectations of those they are set out to help. That's what's different here. BS isn't tolerated, not being the best version of yourself not tolerated. People says they want feedback, but then complain when it will take work to improve. If you are looking to join a company that tolerates this, look elsewhere. If you want opportunity to grow through coaching and feedback - this is the place for you. 

Top Job Titles	Average Salary
Territory sales 5 salaries reported	$208,000 per year
Laborer 3 salaries reported	$17.00 per hour
Construction laborer 31 salaries reported	$20.00 per hour
Outside sales representative 3 salaries reported	$175,833 per year
Sales 27 salaries reported	$152,963 per year

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