licensed clinical social worker

therapist

mental health therapist

medical office assistant

mental health technician

Thriveworks

I  have worked at Thriveworks as a clinicians since December 2018. I highly recommend a career with this company. I love that management is there to support you, if you need it, but they do NOT micromanage you. Thriveworks allows us to practice as the professionals that we are. 
As clinicians, we make our own schedules, completely. As for getting new clients, we just inform our Regional Clinical Director (RCD) that we are available to take X amount of clients, and typically you have those new client intakes typically within 24 hours.
Our offices are beautiful. We have the choice to work a hybrid in-office and telehealth model. Through COVID, many clinicians have chosen to remain remote until they feel comfortable to return, and Thriveworks has remained supportive. 
Some therapists, like myself, never left the in person setting, and I found Thriveworks to be supportive in that regard as well. 
 Thriveworks does ALL of the legwork to get your credentialing on insurance panels. 
Health Benefits,  provided you want them, are offered  to all clinicians that see a minimum of 25 clients per week or 50 clients in 2 weeks. And to restate- Obtaining clients is NOT an issue. 
Thriveworks' enrollment fee model means it is rare that we see a new client that is NOT committed to completing their treatment. In my experience, Thriveworks only hires the best clinicians so that of course contributes to the outstanding client retention. For example, I still see the first client that I saw when I started at Thriveworks. Our clients seem more dedicated to their continued and ongoing personal growth than clients that I have seen in any previous place that I have worked. 
Paid leave, to be used for whatever you decide, is accrued as it would be at any good company. You can also cash out your leave, if you so choose. 
Regarding Pay:
I find the pay reimbursement to be great, and I love that Thriveworks seem to increase therapists' pay with the market rate to remain competitive. I also like that I have the choice to see an extra client or 2 if I need the money or just have extra time to do so. 
I have owned my own private practice, and after marketing costs and overhead, I  bring home way more working for Thriveworks, and without the headache of obtaining new clients and dealing with insurance. 
Benefits:
We have the incredible option to contribute to a Vanguard 401k with a 3% match from the company. This is almost unheard of in this type of clinical practice setting. 
Bonuses:
We receive bonuses for completing our notes on time!!! Our pay also increases by percentage according to how many clients you choose to see. For example, should you choose to see 40 clients per week, Thriveworks gives you an extra 11% pay increase. 
Malpractice Insurance:
Paid by Thriveworks
Continuing Education:
Reimbursement up to $200 
I often wonder when I read reviews like this one if the company paid or encouraged  the employee to write a positive review or if it's a management team member writing the review; THUS, I want to assure you that my review is 100% mine without payment or request. I am NOT part of the management team either. I do truly appreciate Thriveworks and the awesome opportunity it continues to give me. 
I am certain that I have left some additional amazing aspect of Thriveworks out, but I hope my general message is clear. 



I didn’t even apply to Thriveworks they head hunted me on LinkedIn and I initially told them no thank you but then they came back with a nice sign on bonus plus offering incredible benefits that I have never seen offered in this industry. Went through the interview process and initially felt really good about the job and the company. Training and orientation was informative and helpful. Their EHR or EMR platform is freaking confusing and convoluted and definitely wasn’t designed for a mental health professional. I’ve always struggled with my documentation and staying consistent with it as well. Thriveworks has a 24hr documentation turnaround and they stick to it. If documentation isn’t in by at least the Sunday evening of that week you’re met with Emails and meetings wanting to know when they will be completed Monday morning. Typically I’m only behind 1-2 weeks on documentation and that’s before Thriveworks. While there I found that my disabilities were much more severe than before working at Thriveworks. My UC and ADHD became inflamed and worsening every week. I reached out finally to HR to ask about accommodations for my 2 disabilities. They sent me to EAP 3 sessions and no follow up without any accommodations or solutions. I will say that my direct supervisor was great but I could tell her hands were tied and she had to follow what her supervisors are telling her to do. About 1 and a half months later I’m told that I no longer work for Thriveworks from MY OWN CLIENT! That morning I started receiving several calls and messages from clients saying that Thriveworks had called and emailed them informing them that I resigned from their company. I was insulted and embarrassed by their lack of communication and accommodations for me. I own the fact that my documentation was behind but not severely. So not only did they say I abandoned my clients and try to quickly get them with another therapist but didn’t even have the decency to reach out to me to inform me of my job being terminated. I had to reach out to my supervisor and was called later that day to inform( mind you I know she was reading from a script Thriveworks made her read) me of my termination. Very disappointed and saddened by Thriveworks’ lack of professionalism and respect to the profession and most of all the clients. 

Management only cares about what will benefit them and the franchisees.  If this company would actually take into account the hard work and ideas from their employees it might be an alright company. However, since they do not care that their employees are underpaid, over worked, and have wonderful ideas to help the company grow; they too will never grow to their full potential.

The VPO is the worst of them all. He only sits back and tells others what to do only because they are all tasks he would not want to do himself. He never took the time to sit with each department to figure out how the company works and offer ideas how to make each department better. He only started demanding irrelevant changes and if you weren't ok with them he made your life miserable until you left. 99% of the time the changes were for the benefit of being "money hungry" rather than for the benefit of our customers. Heaven forbid if you had more experience in a certain area, he would do anything he could to prove he was correct. 

The CEO will seem to be on your side one minute, but the second you do anything wrong be prepared to be on his bad side and stay there. I never could figure out if he was the one pulling the strings for the VPO to be so horrible or if he was just allowing the VPO to run the company because he was too busy. It is impossible to work for someone when they don't appreciate what you do for them nor do they trust you. 

Do not expect to have any support from management. I never understood the reason for meetings when they don't take into account anything that you say. You could prepare the best reports with data supporting an idea but because it didn't come from them it doesn't matter.  The only thing that will get you through your day is your co-workers that are in the same situation as you. 

The idea behind this company is a great one. But the second you focus more on money than your employees and clients you are setting yourself up for failure. Which is exactly what this company has done. 

During your interview you will be sold on this "dream job". I surely hope you will not fall for it as I did. It does seem like an amazing opportunity with room for growth. I can assure you that you will regret your decision after your first week.

This company is a fast paced, growth oriented organization seeking to expand its operations.  Thriveworks currently has a footprint in 12 states and plans continued growth nationally.  Operations are centralized in Lynchburg Virginia, consisting of a well balanced and professional workforce.

A typical day at Thriveworks consists of a reasonable but challenging workload to ensure we meet the needs of all clients, through our franchisees and corporate providers.  We strive to provide quality care to each and every client, ensuring timely access to qualified and professional providers.

Learning opportunities exist daily - healthcare is an evolving and exciting industry, providing new and exciting opportunities for professional development and growth.

The CEO and senior leadership combines a solid background for organization.  We encourage an appropriate work / life balance to ensure employee satisfaction.  Employee engagement is a key element in our success.

The staff at Thriveworks represent the best of the best.  We strive to hire qualified candidates that help us up move the company forward.  We also seek strong inexperienced candidates that believe they can make a difference.  The leadership in this organization will provide the training necessary to ensure success of our novice employees wanting to enter the healthcare industry.

The hardest part of the job is balancing the many opportunities presented.  There is something at Thriveworks for anyone motivated enough to make a positive difference.  The leadership appreciates motivated individuals seeking to make a positive difference, in the work environment as well as the clients we serve.  They are always open to fresh ideas.

Although there are many enjoyable aspects of Thriveworks, the environment is laid back, but focused and one that promotes success.

I love providing therapy. I thought Thriveworks would be a great place for that as a young therapist. Well decorated offices, and they manage all the billing and credentialing, which was extremely valuable. However, being a franchise, I felt lost from day one. It felt like I had to call Virginia to discover where the extra kleenex was. Which was irritating, but I still got to see clients. However, the billing and scheduling staff is so over-worked, that there were many mess-ups. I had clients double-booked, or booked when I wasn't in the office and this was just terrible customer service for people who are trying to get help. 

Honestly, I could deal with all of that. What was most difficult for me were the ethics behind their tiered or subscription service (which was in flux over the time I was there). I understand the idea of a boutique clinic, where you pay extra to have greater access and flexibility to care. However, it felt like the "extras" being offered with the subscription service were never actually discussed with therapists. At one point, clients could pay to have therapists "prioritize" their emails, when in fact, as an ethical therapist I respond to all client emails as soon as possible. These rules (and rules for no-show fees) changed several times without clear communication to the providers or the clients. These issues didn't allow me to create a safe space for my clients where they could be heard, rather than worried about being exploited. 

However, the other clinicians I met at Thriveworks all seemed caring and competent, and I think most people had good intentions. Even management. I get that insurances don't reimburse enough for what we do, and a bigger profit would help with all the other issues (not enough help with billing/scheduling, errors, etc.)

I don't refer people to Thriveworks because I'm worried that they don't put the client experience first. I want to support my clients, not trick them into paying a fee for a service that doesn't actually exist.

Soooo where do I start?? This company is a complete joke, they have zero training for the chaotic stressful job you are about to embark on. You will be thrown into a pile of projects that you have no idea how to work. You also use the most unsecure programs such as Gmail for your business email platform that the healthcare providers are sending personal and sensitive documents through, and half the time can't even open them due to the computers not having adobe so your job becomes that much harder. They promise you that the workload will be manageable once they get staffed properly which will never happen becuase no one stays,  as the most tenured employee has only been there a little over a year. The pay is terrible (way below the national average) for the amount of work you have and the micromanaging and drama you have to deal with... but the best part is when they pay new people with no experience more than what their current employees are making (you know the employees that have been loyal and stuck with them through the "tough times".) The credentialing manager is the biggest liar, hypocrite and joke that ever walked with zero experience in the credentialing job. They claim they want people with degrees but dont have degrees themselves. I have never seen such an unprofessional company in my life. The amount of projects you will have to work that were sold merely to make a buck is ridiculous and then it becomes your job to let the provider know that they paid a bunch of money and we can not get them on anything they want. You will quickly see that this company is all about the money in their pockets and does not care if the employees are suffering. They will flaunt a laid back atmosphere, Parties, Champagne, Pizza and Donuts to paint a picture of the dream job we all want however this is a nightmare you can't wake up from. All the 5 star reviews have been written by family or friends of management please be mindful of that before applying to this outfit.

Thriveworks is a wolf in sheep's clothing. The managers and higher-ups appear to provide a super positive, caring environment and claim that they are continually trying to make things better for their employees. But, by the time I left this company, things were at an all-time low. I felt completely underappreciated and unseen and it had become very apparent that Thrivework's #1 priority is making money - not caring for their clients or employees. 
Their reimbursement rate for counselors is unacceptably low and there is no opportunity for raises. The only way to make more money is to see more clients or to make ZERO mistakes on your progress notes and billing - despite a super confusing and erronous EHR system. If you somehow manage to pull this off, you get a less than $2 a session "bonus" which still doesn't make your per session reimbursement rate even close to what it should be. 
There is little support or accountability from management. Emails are often never answered or answered literally 2-4 weeks after you send them. 
Most of the Billing and Support team appear to be confused, lost, and untrained. The Support team who schedule your clients are given bonuses for selling your clients monthly "memberships." They are trainned to present these memberships to clients as not optional (even though they are). I had to inform my clients that they could cancel their memberships, as many could not afford this fee on top of therapy, and they all had huge difficulties canceling. I lost more than one client due to continual billing and scheduling issues created by support staff. If Billing and Support were amazing at Thriveworks, I would not mind the low reimbursement rate as much, but I found myself adding hours of administrative work to my week, fixing issues they had created and doing damage control with my clients. Private practice is intimidating but you will make twice as much and do the same amount of admin work as you do at Thriveworks. You deserve better! 

I enjoyed working as a Nurse Practitioner for 2 Thriveworks Austin locations (Westlake Hills and North Austin). 

I had amazing and supportive coworkers. Working side by side with many therapists was excellent. It was tremendously convenient to cross referral with trusted coworkers. 

Building a client base at Thriveworks was quick and simple. Excellent support staff would set initial consultations. Within weeks, I felt like I had a full patient schedule, which followed with growing compensation. I was very comfortable with the compensation I received. I was never required to be "on call."

I was given incredible freedom regarding my schedule. I chose to work 4 days/wk, about 10hrs/d. I was given the option to work as  few or many hours as I chose. Another NP worked at one of the practices as little as one Saturday/month. 

The EMR was very user friendly. It was the easiest one I've ever used of the 5 I've previously had to use. One potential drawback, is the EMR does not have e-scribing at this time.  However, if you are a provider who is not very tech savvy or prefers to avoid the hassle of e-scribing (which can be a huge pain with some EMRs), this is a non-issue. Also, I hear that the EMR system currently being used (as of 8/2017), is working on adding e-scribing as a feature. 

I was sad to part ways with Thriveworks. I had to relocate due to unforeseen circumstances. I miss the beautiful office space, easy to use EMR, and camaraderie with the other professionals who worked there. The Thriveworks locations that I had the pleasure to work at (North Austin and Westlake Hills) were excellent.  If you are interested in taking a position s an NP at Thriveworks North Austin or Thriveworks Westlake Hills (or other locations managed by those owners), do not hesitate to ask for my direct contact information from them if you would like to know more.

-MB

The first few weeks I loved my job, the donuts and champagne, the laid back attitude and the flexibility. But soon I realized the high turnover, lack of training and poor management created a miserable work life. 
They provide little training leaving you unprepared. They promise you will ease into the workload due to the lack of training then drop huge projects on your plate that even the most experienced employees (of less than a year) can't help with. Because the department is so behind you will constantly be taking over other people's work. You ask for help or training and are told you'll be fine. It's a never ended circle, they can't keep employees because of the chaos then hire new employees just in time for the others to leave so the promise for a manageable workload is not possible. 
Management: nobody communicates not with the employees and seeming not to eachother. Every supervisor will tell you something different. There's serious favoritism due to friends and family being hired probably out of desperation. They even launched online forms and didn't even tell the employees! From your first day you don't know who or how to report to a supervisor, to clock in etc because nobody shows up on time. Other reviews speak of the ceo and vp, I didn't have issues with them, and found both to be kind. Unfortunately they both don't seem to know what a mess the office is as they deal with the franchises and such. If these higher ups actually saw the problems they could fix it however my take is that they just don't know, again because of no communication. 
Thriveworks is too laid back, there's no supervision or accountability which combined with the overdue work load creates a lack of motivation, and the lack of organization will make your life miserable. Also the benefits are terrible. Don't get sucked in, you'll soon realize you should've taken the other jobs you were offered that didn't appear to be a laid back paradise.

I have loved working here from day one but just so I am clear, I am not leaving because I dislike the clients, coworkers, or support staff. I am leaving because I must work for a corporation who sees my worth and who compensates me based on my value and my experience. I loved the patients, the freedom in my scheduling, and I felt really comfortable here until last month when providers were told by the greedy corporate pocket-liners that they think they've been overpaying us so they have decided as a corporation that they were going to cut our pay by 40-45% which is so insulting and not sustainable. We are BY NO MEANS overpaid! Will they lower the cost for patients you ask? NOPE, that stays the same so they just profit more off of our hard work and we get paid 45% less.  If it weren't for us in psychiatry and the therapy team, they would not have a company! They are biting the hand that feeds them and people are leaving by the droves now. It is sad to work so hard to help people with their mental health- what a rewarding feeling to truly do God's work but TW doesn't see us as having any value to them at all. It has taken years to build these relationships with patient's and literally one email sent to us with a less than 30-day notice telling us we are receiving a huge pay cut and if we don't like it, they will make our transition out really smoothe. I feel so sad by that level of devaluing and I pray the patient's I have cared for these last 3 years are able to find someone who can truly give them what I did. There are many companies just like TW out there- trust me, MANY and they do pay much better so many of us will be moving on.....I hope the CEO sleeps well at night knowing how negatively he has impacted so many lives. 

Top Job Titles	Average Salary
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