outside sales representative

business advisor

sales representative

account executive

greeter

Thryv

If I wrote this a year ago I'd tell you I loved my job.  Was making a ton of money for a long time.  It's always been stressful and always had challenges but I never minded because the pay was there and I felt appreciated for my hard work.  CEO has a great vision, the problem is middle management. The RVP's and Directors are so outdated, and most (not all) are lazy and out for themselves.  They aren't selling managers and really don't do anything to support sales staff, just hinder us with a TON of micro-managing and then make us hold cancels which are against sales policy and worst yet, hold sales (sandbag) for when it makes them look good!  I was always a top performer, never had a manager help on a single sales call. There is also tons of favoritism and corruption within management and the "old timer" reps who have been there 20 years.  They get accounts handed to them and then they pass them off when the client owes money and/or cancels but don't note it and the receiving rep has to eat the cancel even though they never got paid on it.  The reporting is a joke, always inaccurate and GOOD LUCK getting any of your commission fixed when they owe you money because you will get sent in a loop.  Some Managers are friends with reps and everytime someone gets fired I hear all the gruesome details I really don't want to know!  Be professional and ethical!!.  We have one rep who signs junk accounts and then blocks the number when the customer calls her to cancel after their free period ends! She is celebrated for this, it's ridiculous!  Very unethical business practices run rampant in this company and it's sad because when you report them you are outed. The CEO has the right vision for the company but us honest guys lose out because the issues are with day to day operations not the overall vision. They took away all bonuses this year so it's hard to make money.  NO adjustments were made to goals even though our country shut down. You will go on a plan if you don't sell to quota and the quotas are ridiculous. 80% of the company is on a performance plan!! People you used to see at all the company trips are getting written up. Management is useless and unprofessional.  All they do is pricing approvals and useless meetings where they read off a paper like in 2nd grade class. The only inspiring person i've ever met in this company is the ceo and one of our trainers who is now a sales rep because they didn't appreciate him either.

To start, I work 8 to 5.   I leave my house at 6:40 and arrive at 7:45.   
I like to arrive early, answer emails and get set up for the day.   From  
8 to 10:30, I pick a city and cold call.   Outside of the obvious making  
sales, my goal is to find out decision makers and schedule follow up  
calls for the future.  From 10:30 to noon, I pick a city and specific  
industry to cold call and try to set up appointments with one of my  
outside premise reps.  Lunch is from noon to 1.  From 1 to 3:30, I call  
my follow ups that I had set up from past cold calls.   To finish the  
day, 3:30 to 5, I leave this time free to finish anything I had that I  
was working on.   I usually have a lot of emails to do and set myself up  
for the next day.
• Why are you looking to make a change?  There are a few reasons.  First  
being, the ethical ways this company operates.   I do not feel  
comfortable ‘saying what it takes’ to make a sale.  I want to know that  
I am actually helping a small business rather than just taking their  
money.  Also, my position is union, which is something that I do not  
fully believe in for many reason.
• What would you describe as your best attribute?  I am very organized.   
I feel if I wasn’t, I would forget about follow up calls, and details  
about my customers.
• What would describe as your weakness? When a sales doesn’t go my way,  
I do not let it go.  I try to come up with new ideas to get the sale  
when I should let it go and spend my time on a new customer.  I am very  
competitive, and I hate losing more than winning.
• In this position, you will be required to think through different  
strategies using all mediums, both online and offline. Please give me an  
example of what a full marketing strategy would like for a HVAC company  
with a budget of $120k a year. Please use both online and offline  
tactics. If I had to pick different ways to market a HVAC company I  
would do a direct mail and search engine adword campaign.   The direct  
mailers, I would target to homes over $150k and maybe even narrow it  
down farther on the age of the home.   I would also do an search engine  
adword campaign split up between Google, Yahoo and Bing.  Google is so  
expensive for that category, it would be more economical to use Yahoo  
and Bing too.
• What was your 2012 income including salary, bonuses, commission etc.  
If 2012 wasn’t in line with 2013, please give me your 2013 YTD.  $55,000
• What is your availability to start?  Immediately after my two week  
notice.

At one point this was one of the best jobs I have had, but that was long, long before YP took over. Let me start with management. Rarely will you find a manager there, that knows how to coach you is willing to and can help you close a sale. Most of them are pathetic and lazy when it comes to coaching their employees. It is a requirement of their job that they coach you! So document their efforts because if you are struggling to do a good job, they will not hesitate to get rid of you, but document everything and that could be your saving grace and ask them to help you! Send an email requesting help...document your efforts to become a better employee. Don't trust them, not even your own. At some point, Management talks about all of their employees, to each other and also to senior management. If you think your personal issues stay between you and your manager, think again! Your manager will do anything to stay in the good graces of the GM. Period. But don't blame them, they are only making a choice between you and their job. You are just a number to them and at any point, you will have a target on your back. I was good friends with several managers and I used to hear horror stories of how they were treated by the GM and how other managers were treated by them as well. If I sound like I'm saying this is a horrible place for managers and reps, Its because I AM! You may find a few co workers to bond with, but be careful who you trust! Period. It's very hard to make money because the loyal customers are unhappy with the way they are treated by reps and the product isn't working for them. The new customers are being lied to by reps, just to make a sale and then they end up going delinquent or not renewing because the product isn't working. It's hard to bring new customers in because the polices are so strict because of past internal fraud that GMs turned a blind eye to, just to make their quotas and bonuses. If you apply here because you really need a job, make sure you take it on a temporary bases and keep looking for something else because I can assure you, you will hate it here. Luckily, I just received a job offer today and I will be leaving. This place has made my home life stressful because I hate it here so much.

I grew up in the business, first job out of college.  I was a very successful sales rep who won many awards, travel incentive trips, and President Award.  I was in management for 23 years leading all sizes of sales teams including a division.  We won many awards and always found success by sharing as a team, training, coaching, addressing success stories and looking for opportunities .  
A typical day would be to meet my team first thing in the morning either in person or over the phone.  We would discuss the day ahead of us and always share success stories from day before.  Having communication daily was very important so we did not miss a beat on what needed to get accomplished and staying on track.  I find the more knowledge, education one has the more powerful they will be on a sales call.  I spent most of my day coaching in field with consultants and customers.  Being in the field has always given our team the most impact when it came to delivering results.  
Everyday I was driving numbers and results while ensuring our customers were happy and satisfied with our results.  Our team was very successful due to the follow up process that we implemented in our team.  In fact, we became the role model and trained other teams on our success!  
I am a very passionate person that gives their all and enjoys bringing others together as a team.  A winning team does not just come to you, you must work hard and lead by example. 
I loved my job/ team and never imagined leaving the company that gave me everything I am.  Due to financial state of company, it was necessary for me to depart and protect my pension.  
I am looking forward to starting a new chapter, 2nd career, and meeting new goals.

I worked at Dex for 2 years. At first I really enjoyed my coworkers, the work was ok, and leadership seemed dedicated to supporting employees. If you know someone who works there, you will probably get hired. The company is very nepotistic as to who gets promoted as well.

The work load steadily increased. We had to take on more and more of the sales people's responsibilities without getting any training.
The training can be pretty bad though. Most of your knowledge comes from doing the job and asking coworkers and your boss when things go wrong. A lot of the non-client facing jobs were outsourced around this time, mid 2016.

I began to get worried when I saw many of my accounts were sold the wrong products. Many times business owners were lied to about how much money they owe or how much their bill will be. Salesmen often avoided clients after making a sale, leaving us to clean up the mess.

Around this time the company lost their BBB accreditation.

Early 2017 the company did some major restructuring. 
Some people were demoted, some were laid off. Accounts were shuffled around with no premeditation and no direction. When we asked questions we would never get real answers. It got rediculous. I remember one executive got mad that 6-10 people fell asleep during his presentation and wanted to fire them, management talked him down because they couldn't afford to lose people.





Also the presentations given by upper management are the most worthless minutes prematurely taken from your life. If you end up working there, I am so sorry that you will have to sit through those presentations. They were the worst.

1) My typical day at work consist of the following. I begin my day at 7:00 AM checking my emails and reviewing my schedule for the day. I begin my day by checking in with my team and taking care of any issues or things that they need. At 8:30 AM I have a daily call with my Regional VP going over our schedules and hot topics for the day. I have time blocked out from 9:00 AM to 4:00 PM to do ride with Business Advisers on my team. We end our day with a daily team call at 4:45 PM reviewing our success and failures and plans for the day. I have 16 Business Advisers that report directly to me. I have 5 BA's that report to me in Boise Idaho, 2 That report to me in Grand Junction Colorado, 1 in Southern Utah and 8 that report to me from Ogden and Salt Lake. 
2) As a sales Director, I have learned to be approachable and supportive to my team. I like to think that I work for them instead of them working for me. We have a strong team environment where we work together to obtain our goals and targets. 
3) I am the Sales Director and I report directly to my Regional VP who is located in Las Vegas. 
4) We have a strong supportive work culture. I meet with my team monthly to do training and we meet via WebEx every Monday morning. I love my job and I am well respected by my team.
5) The hardest part of the job is that we all work from our home offices and have for the past 3 years. I miss working form an office where I was able to see my team everyday.
6) The most enjoyable part of my job is in is meeting with our clients and seeing their business grow and succeed from our Software and services.

Pros:

Great people to work with.

Benefits are better than retail.

If you are not salary,  there is a good balance between work and home, cause you will not likely get overtime.

Cons:

Failing systems that have been in place since mid to late 90's that are hacked together by offshore IT.

Recent conversations caused systems to be unusable for days.

Upper management does not listen to suggestions. 

Executives that are hired on are former friends of current CEO, no room to grow from within the company. 

Products rely upon manual fulfillment done by underpaid offshore personnel. 

Any potential growth for employees will only happen in Texas.

Lack of accountability.

Favoritism is a continuous thing,  regardless of what management will say. 

Unapproachable management, except for a few. 

Unforgettable potential of a unsecured position with the company due to continuous reductions in force. 

Clients are told to expect more than they will actually receive to make a sale making it harder on fulfillment teams.

New product launches and sales don't mean growth,  it is only recycling of existing advertisers products. Most cases a client will cancel a print or digital product to buy into the newer product offerings. 

Clients are forced to keep products that do not work by using contracts.

It takes a presidential order to get things done right for a client. 

The company is clenching it's print revenue as it is the only thing keeping it above water, and they are fighting to convert the print revenue to digital.

Job security does not exist.

A fun work environment does not exist unless you are in HQ.

•	My typical day at work involved a brief to sometime long morning meeting. Then I would make contact to my accounts via outbound phone calls and updating existing clients on possible internal changes within our company and services we offer. I would also make recommendations to clients to get them the most value for their continual investments in YP's advertising products. I would also reach out customers that have canceled in the past and inform them on the changes and what we have to offer currently. My typical day would also involve my favorite thing which is to prospect for new customers to sell to via cold calling. And lastly, a great deal of processing paperwork. 
•	I have learned a lot of thing a YP such as how to work in an extremely fast past environment while being more proficient than ever before. I also learned a lot more about sales and business to business relations. 
•	The management was efficient but at the same time kind of difficult to work with. This was the case because they were required to sign off on most of everything we did outside of prospecting. 
•	I have had a wonderful experience with other co-workers at YP. I would have to say that the experience was both fun and professional.
•	The hardest part of the job is having too many accounts to handle during the course of the day while trying to get things perfect in all areas of my responsibilities 
•	The most enjoyable part of my job at YP was getting rewarded for the hard work I did at YP. In addition to the rewards, we also got company recognition for our efforts.

A typical day at work is to call on existing advertisers that have been assigned to you, and selling/managing their accounts.  We have daily/monthly/quarterly goals for dollar amount sold, as well as attempted phone calls.  In the midst of all this we are also responsible for calling on prospects and selling new products.

I've learned a lot about how online advertising works and the importance it has for a business to succeed.  I've learned how to interact with people that I will most likely never meet face to face, and putting myself in a position to have them listen to me, and buy products from me.

My personal Manager is great!  She has been a lot of fun and an absolute joy to work with.

My co-workers are fun loving and willing to help out whenever they can.  We can usually rely on each other to help with sales, and making customers happy.

The hardest part of our job would definitely be working with customers that are upset or want to cancel.  When customers cancel or reduce the amount they spend, the loss in revenue is charged to the Sales Rep, and then we must fill that gap with new product sales.  Some times the loss comes out in great quantities and pulling yourself out of that hole is difficult.

I love our schedule, and I love making a sale.  I love working with customers that are willing to listen and feel confident enough in my product knowledge to buy from me.

What is the best part of working at the company?
Management was helpful and great to work with. People are really nice and helpful.  Company culture is good.  They just layoff with no reason or warning. Even if you're doing a great job.  I've worked for the company twice (via acquisitions) and they've laid me off twice. I had no trust in upper management or executive staff. They didn't seem to care about their employees. My immediate supervisor and his manager were great.  It's too bad, because there are a lot of great qualities this company possesses.  Retaining good people is not one of them.

What is the most stressful part about working at the company?
Handling back to back customer calls.  Also getting a call scheduled either after you return from lunch or about 15 minutes after your return.
You usually didn't find out about the appointment until you were on your lunch break. So if you didn't check your emails at lunch you could get blindsided. 

What is the work environment and culture like at the company?
it was good.
Good first/second line managers. 
Helpful. Good training. 
Coworkers were helpful and great to work with.
WFH company, so you could live anywhere.
Company was good with bonuses and did a good job of team building.
But they laid people off with no warning. Even the employees who were doing a good job and meeting the expected requirements.

What is a typical day like for you at the company?
Handled client appointments. Trained them on using their new software.
Logging in the calls.
Calling inactive clients.
Working on Google My Business issues.
Working on daily tasks.

Top Job Titles	Average Salary
Outside sales representative 7 salaries reported	$65,000 per year
Business advisor 9 salaries reported	$49,889 per year
Sales representative 8 salaries reported	$75,313 per year
Account executive 29 salaries reported	$132,538 per year
Greeter 20 salaries reported	$28.00 per hour

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