account executive

safety specialist

software engineer

senior software engineer

customer success manager

Thumbtack

I stumbled upon Thumbtack in October 2014 while I was between jobs and decided to take a shot at it despite having no experience. I was able to create my own business from the ground up and hire professionals immediately with only an $80 investment and my iPhone 6. Ever since then I have always had an independent source of income where I am the boss and I control when and where that I work, as well as most importantly how much I will get paid. Thumbtack Professionals has allowed me to skip working for shady employers who will take advantage of my hard work and allow me to set my own work schedules however I see fit. I cannot express how great the freedom feels to be your own boss and Thumbtack has allowed me to claim that. I have been able to work directly off of my iPhone ever since I began working with Thumbtack and I have enjoyed helping homeowners with their moving service needs, home theater installations, personal computer repairs, plumbing, electrical repair, and everything else that needs fixing. I recommend Thumbtack to everyone I know who wants to live the same independent lifestyle as I do.

As a contractor performance was essential for me delivering an objective and meeting target closing dates. Since Thumbtack contracts are high profile excellent workmanship was a high value placed on my services. Outsourcing (approximately half my revenue budget was spent on time, materials and installations).

1. The overall framework for my reviewing contractor performance was designed on being consistent.

2. To be punctual, and to be flexible to suit each contract, including the smaller contracts with service discretion, and fairness. These first two dimensions are the bases in which I produce the overall foundation of my business as a General Contractor.

Undertaking a contract and monitoring when a contract is about to expire is a traditional process where pictures are taken and sent to Thumbtack headquarters and Cabinet member(s) are enlisted to vote to approve a competitive review. Here is where it is key to performance and revenue in all aspects which largely ensures your entrepreneurial success. You could be featured  Being in charge and making important decisions is fulfilling, but also very challenging to grasp.

This is a great place to work over all and outside of the support teams I'm not sure what negatives you could really say. they have done and AMAZING job at keeping a remote company feeling as close knit as possible. As a company  I just think they are trying to make too many quick changes at once that are impacting the users on the site negatively and by default affecting the support team. 

They have good benefits and lots of perks here. The teams and the people are some of the best coworkers and work experience I have ever. I have met some amazing people at this company and most days are not so bad. 

My only complaint is the lack of communication that happens prior to making a big change or update. We may not know about something thats been updated until a user calls in saying they received notice of it and now everyone has to scramble to figure out how to address the concern and what to say moving forward. 

There is so much potential for good in this company but there are serious signs of greed coming through with all of the changes and the least protected in the company are the ones who deal with the negative aspects the most. 

I was recruited to join Thumbtack in a CSM role in 2019. Training was good and initial weeks were good but about a month in they completely reorganized the teams, left me with a new manager that was much less engaged, and created a culture that focused on cold calling/dials and talk time rather than actual impact. 

I also feel like their overall business model takes advantage of the small business people across the country that  are struggling the most with this pandemic. Pros are encouraged to set up auto-pay when they aren’t seeing success on the platform and aren’t converting leads to work. There also seems to be no rhyme or reason to why some pros are ranked higher than others and Thumbtack won’t provide concrete guidance on how to improve your usage of the platform. 

What is the best part of working at the company?
You are self-employed and you place your qualifications on their site.  Once employers hire you they post their review on their site next to your name.  

What is the most stressful part about working at the company?
No stress at all!  If you are good at what you do then you have no worries because your customers will let others know how good you are and that brings you more business.

What is the work environment and culture like at the company?
I worked at a common area in my condominium.  You yourself set the environment and culture.

What is a typical day like for you at the company?
Like I said before, you do not work in an office if you are self-employed.  You set your own times and pace in conversations with those who want to employ you.

Thumbtack is a great company but they have a lot of things to do to make both offices as one. Right now the SLC office is the red-headed stepchild to the San Franciso office. Things are slow to change and people have the mentality that "If it's not broke, why fix it". This can be hard to change the mentality when you are trying to streamline a process. There is a lot of push back and things take a while to move ahead but it's happening just slowly. The people are great and each location has a culinary team that cooks breakfast and lunch for you every day. Just make sure you love the culture before taking a job here.

Overall Thumbtack is a great company to work for. One of the best jobs I've ever had. Managers really care about your well being and mental health breaks are encouraged. Amazing benefits and PTO. The only con would much more have to do with the actual job than the company, if you work in support at any company you often get bogged with the negative because people are usually calling in because they are not happy. That gets tiring and with that position it is metrics based and the criteria are always changing making it stressful at times. 

Thumbtack is a great place to work if you fit their culture. Run by millennials, you need to be up to speed with Fantastic Beasts and Harry Potter.  The company as a whole is great, working in Customer service was poor.  They have a lot of expectations, consistently review your calls and quotas which need to be met are unrealistic.  The rest of the company is pretty good.  Moving up, you have a lot of competition and is hard unless you meet their standards.  I recommend if you are thinking of going into the tech side of the it, but highly do no recommend the customer support.

The best thing about Thumbtack is how flexible your time can be. The higher ops are always approachable and it was an easy job for such a high pay. I learned to multi task and exercise punctuality, as well as become meticulous in proofreading and writing. The hard part of the  job is when the writing portal is down and deadlines still need to be met.

What is the best part of working at the company?
Nothing right now. Late last year someone, I believe this could be one person, hacked into their site and started to generate false direct leads which you’re automatically charged for. It could take 2-3 days to get a credit to your account. They don’t give refunds. Many people are jumping ship now.

What is the most stressful part about working at the company?
Used to be able to get continuous leads. Now you don’t get them for months.

What is the work environment and culture like at the company?
It’s remote work for me so it’s hard to determine.

Top Job Titles	Average Salary
Account executive 3 salaries reported	$80,783 per year
Safety specialist 1 salary reported	$29.28 per hour
Software engineer 4 salaries reported	$150,000 per year
Senior software engineer 3 salaries reported	$208,000 per year
Customer success manager 1 salary reported	$106,150 per year

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