team member

assistant general manager

general manager

assistant manager

staff accountant

Tilt Studio

I’ve worked here for almost a year and  management hasn’t really changed. It sucks, they don’t really help with anything besides if there’s an issue at register or if there’s a game broken, but other than that, you’re on your own. The managers themselves are really calm and collected, very easy to get along with. Management skills aren’t great though. They use write ups, getting fired, and being sent home as a fear tactic when in reality, we all just want to go home, and we’d do anything to just go home at that point. The rules are pretty strict and they’re constantly watching the cameras. If you aren’t doing something, you should be. You should be constantly doing something even if there’s nothing to do. 

Employees are really cool for the most part. Some of them were probably hired just because the managers were desperate. The turnover rate is extremely high. It’s either someone gets fired or someone quits every other week.
Training is on the spot by employees if the managers don’t want to train.

The work itself isn’t horrible. It’s a lot of running around if you’re understaffed, or just running around in general. The games break constantly and everyone makes it the employees’ problems when in reality it should be the managers or the general manager fixing it. Lots of heavy lifting, and leg work. During weekdays, it’s expected to be slow, but during weekends is probably the worst time to work. You as an employee, is expected to do quite literally everything because again, management isn’t great. If you’re understaffed, you’re pretty much screwed and it’s every person for themself. 

The worst and greatest thing about this job are the employees. As brought up earlier, there’s a high turnover rate of who ends up getting fired and who ends up quitting. Whenever we hire new people, it’s a 50/50 chance that these new people will be okay at their job and just do the bare minimum, maybe even less than that. The very small amount of people who actually are good workers and want to do their job already want to quit because they keep hiring bad workers. 
Work load out of the way, the workers as people are generally really nice. They’re very easy to get along with and communication is pretty good for the most part. As a current employee, I’ve met probably the coolest people there, and now I’m best friends with them. We’re all linked together so if one person gets fired or quits, we’re all out the door and that’s why it’s dangerous for the managers when they end up firing a good worker. 
That’s actually what’s happening right now as we speak. They fired a really good worker about 2 weeks ago and now all of the good workers who’ve worked here for roughly a year or more are all finding new jobs or just quitting on the spot.

What I’ve learned from this job is that it’s very easy to, at first, just lean on higher-ups to fix something because that’s their job. Don’t trust their title as higher-ups to do their jobs, lean on who’s on the same level as you and make connections with them. You will make friends and they’ll be the reason why you don’t want to leave some days. Having people close to you will make working here so much more bearable. Also, never assume this job will be fun and easy. It’s loud and overstimulating. The customers will make it difficult and you need to have a lot of patience with them and especially yourself.
Lastly, if you are a good worker, don’t make it too obvious or everyone will be leaning on you to do everything, even managers. Start off with doing the bare minimum, if you can’t get to something, ask someone else to do it or just take your time getting to it. Being a good worker at Tilt is probably the worst thing you can do to yourself because you are on your own from the start.

The female manager I had was extremely rude and inexperienced. There was also one floor manager that constantly picked with the workers , but violated many rules. If you went on break , you had to clock out and remain clocked out while working. You get a 50% discount on meals and drinks , most of us starve because of our low wage and bi-weekly pay , so it never works out. We could not communicate , look at , or hug each other , even when we aren't busy and even after our shifts are over. If workers are caught communicating with a family member , friend , or customer , they're called to the office , but I've witnessed managers hold five minute conversations with them. The same female manager would almost like bully the workers , I've gotten so fed up to the point where I argued back , because I refused for her to talk to me like I'm her child. There is ZERO communication , I showed up to work late due to a mix-up with the schedules and noone mentioned it to me until I clocked in. I was pulled to the side by corporate one time because I didn't understand how a game worked because I wasn't trained for it and rules changed. We trained for weeks and everytime , we cleaned and cleaned and cleaned some more. We weren't taught anything about the games , all we did was clean and most of the days , there was nothing to clean so cleaning was repetitive , sometimes my coworkers and I cleaned one game for half-an-hour straight just to look busy. The managers have no patience and would leave everything to us. A LOT of my coworkers quit due to the rules and policies and the managers and I totally understand why now. Constant mentions about cameras! I would not recommend Tilt to anyone , not even my brother! I hate it there! I love my coworkers though , they're the reasons I'm still there , but I'm currently job hunting.

I had worked there since July 2020 until September 2021. I was really close and even trained a couple of the managers and one of the Assistant General Managers, as well as a lot of employees before I left. I don’t think that I would have left if I hadn’t not gotten my one year raise. Since I was there during the beginning of it I learned and dealt with a lot of corporate people and having the ceo just hounding the cameras from Texas and if you weren’t doing something and took a like second to stand still you heard about it. The corporate people who were there and also travel to set up new locations were miserable to work with and were like a coin flip if you got the nice version that day. I had also dealt with power hungry floor managers, all of them I had trained since their day ones as regular employees and even taught them their own floor management duties at the time. One threatened to fire me on my very last day of working there for elbows on the glass of the prize counter. I noticed upon leaving and not returning to the arcade after a month or two their sales had dropped and quality of training had dropped significantly as well, such as not running the bumper cars properly. I also learned that employees would get disciplined for having conversations with customers trying to build a good business relationship with customers. I wish the work environment was a lot better, I think it would have thrived more if it was better.

Starting out, this location wasn't bad at all. I was paid $15.00/hr, got good hours, and my coworkers were great people to work with. Management was flexible and easy to work with, and the work wasn't that bad. You had to be cross-trained in everything, but honestly, that's what made the job fun.

After the new year, things began going downhill. People began quitting, and it's not like we could replace them either; sometime in September, the starting wage had been dropped by about $3.00-$4.00/hr, so we weren't retaining new hires. By March, we were miserably understaffed. Certain members of management became intolerable. In April, there was a dispute involving party hosts and the general manager which resulted in all party hosts except one quitting the party team. One of the newer managers regularly makes hostile remarks to the workers. What the previous reviewer said about favorites is true, some of them do play favorites. If you're not a favorite, they will make it known. The other managers are fine, really. But many of the workers here are miserable, but some of them can't bring themselves to leave because they won't find the same wage or hours elsewhere. Unless you really, really need money, you're better off working elsewhere.

I learned a lot through Tilt, how to make sales, how to fix games, and general customer service experience. What I didn't expect to get out of the job was dealing with hateful, power hungry managers. There are a handful of good ones, but the ones with bad reviews about them already online are very much true. Even after they got these bad reviews, there were never any consequences and they continued said actions, making the remaining employees miserable in turn. I don't know how many times I experienced these managers talk down to their associates and tell them things like "I can do whatever I want" when they expressed concerns. There is a reason they're short staffed. When I worked there, my fellow employees were great to be around, and it was an overall really pleasant experience, but that's pretty much the only thing pleasant about it. I was told when I was interviewed that some people "hate the place, but stay because it's like a family", and that can't be any closer to the truth. If you want a workplace that is close-knit (and if you can afford the low pay), Tilt would be the place for you. Otherwise, please avoid it.

I hate being negative in a review, but this place was absolutely dreadful. I don't think the work that you do was all that bad, but some of the people who work here are the most unpleasant and unlikable people ive ever met. Management ranges from a few decently nice people to extremely off putting people who acted all high and mighty and would physically touch you all the time, even in some very sensitive areas... all just to get your attention when speaking was all that was needed. I had spoken out on this and nothing really changed other than 1 manager who did nothing wrong respected my boundaries more often (thankfully). The people here are so intrusive, one time I was written up for ALLEGEDLY saying "What is this an initiation" and was called out of work for it. I have no clue what I did wrong there and why saying that was even bad because if I did say it then it wouldn't have ever been in a rude way. I think the reality is that Management picks their favorites, and if you (like me) aren't at the top of that list, you aren't going to be treated so kindly

-A typical day at work would have you dealing with what ever station you're assigned to that day and dealing/ helping out the guest that come by.
-i've learned basic customer service skills  
- There are managers that started with everyone on the floor that understand what's going on but there are also managers that were just hired managers and don't know how to work anything at a staff members level 
-The staff are really accepting and fun but we really don't get much time to team bond because we're all overworked and exhausted.
- hardest part is constantly having to pick up after people who are able to just get by without doing what they are hired to do but also that fact that there are huge double standards amongst the staff 
-The most enjoyable part is when you don't have to be moving around and being under surveillance your whole shift 

At first I really enjoyed working here.  I enjoyed the busy weekends and the happy kids playing video games.  Then I started learning about Corp and now they felt we were just numbers. We were constantly being told Corp was watching from the millions of cameras all over the place.  One time the owner called on a busy Friday night and demanded I go upstairs to the kitchen and kick these kids out because they had a soda from outside in the malls food court.  Like, no lie. and for some reason even though we were a mall location we had a strict no outside food or drinks. we were also always threatened about being on our phones but I refused because I have children at home and I kept my phone in my pocket in case they called. I ended up quitting after the general manager was fired and I became a general manager at a different restaurant

Working for Tilt Studio was a drag. Litterally all we did was clean the games all day long because no one was there to play any games. It was a ghost town especially during the school year. Traffic didn't pick up until after 5:00pm everyday. The wages are bad for anyone looking for a job after high school. This is a job for kids. They pay you like a kid and treat you like a kid. They lie about everything and make promises they don't keep. The owner watches the camera's all day and nitpicks at everything. They would station us at particular areas and if you leave that area they will write you up even if you had to go to the bathroom and no one was responding on the walkies to relieve you. All in all I could say more but this place is definitely a place that should be shut down for poor operation.

Now the company treats employees very badly and is very unprofessional. While there are some long term employees and managers they tend to burn general managers out with excessive hours and instead of having a game supplier set things up be prepared to lift, unbox and assemble arcade games weighing hundreds of pounds . The company makes all the wrong choices and does not really listen to their key employees. 

Top Job Titles	Average Salary
Team member 9 salaries reported	$12.89 per hour
Assistant general manager 1 salary reported	$19.00 per hour
General manager 2 salaries reported	$63,750 per year
Assistant manager 2 salaries reported	$39,000 per year
Staff accountant 3 salaries reported	$47,500 per year

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