fitness instructor

executive assistant

Tivity Health

What once was a caring, enthusiastic, motivating work environment has  become a cut-throat, exhausting, unappreciative, negative environment.  There are still many great people at this company, however most seem to be on their way out - whether on their own will or they are let go by management.  The leadership team would like to paint a picture of an overall positive, collaborative culture with just a few negative colleagues ruining it for the rest.  But that is not what I've experienced at all.  In fact, the colleagues I interact with are always very hopeful and eager to try new strategies and to stretch their skills - it's the new leadership that has been brought in that treats employees so poorly that has created the negative atmosphere.  Employees truly care about each other and don't like to see their fellow colleagues treated bad or unfairly.

I have work for Tivity Health for four and the half years. I was a customer service representative for SilverSneakes for about three years and I can tell you anyone that says they over work you or you do not get a break is lying. You get two 15 min break and one half an hour like any other job and it is a customer call center so of course we have certain days of the months and certain periods of the year where you get back to back phone calls but you did apply to work for a call center which the only job is  answering inbound phone calls and taking a couple outbound phone calls and documenting the account.

My experience has been great with Tivity Health and I enjoy to respect and care they have for their employees. They have plenty of benefits and resources for us as well. As long as you listen and follow everything is training, you will have no problems working at this call center. The day to day job experience is easy and you can do it in the comfort of your home. 

The first sign should be HR can't even spell NETWORK  right on the job listing. Lets get it right the title says network recruiter...well your a glorified TELEMARKETER. So disappointed..I got duped like a lot of other good people I met throughout my time there. All of us left for the same reasons. Very shady and untrustworthy business practices. CEO says he believes in open door, yet if you participate and give honest opinions your management team will put you out to dry. He has NO idea what's really going on. No respect for all the hard work & will ask you to perform your job in unethical ways within the medical community. There are much better companies to work for out there, for much better pay and the respect you deserve. Their bad reputation is getting around the community, so do yourself a favor and start looking. I wish I could give 0 stars!

Unfortunately, my time at Tivity Health was marked by poor leadership, outdated tools, and a discouraging workplace culture.

From the start, it was clear the environment was toxic. Constructive feedback wasn’t welcomed, communication lacked transparency, and collaboration was discouraged by a culture of fear and favoritism. Morale was low, and employee well-being did not seem to be a priority.

The technology stack is severely outdated, making even basic tasks inefficient and frustrating. There is little to no investment in innovation, and suggestions for process improvement are often ignored or brushed off.

The most concerning issue was leadership. There’s a serious lack of strategic direction, accountability, and effective communication. Decisions often felt reactive, and team input was rarely considered. 

Tivity Health used to be a great place to work until it lost its CEO early 2023. The CEO who came on board end of 2023 - end of 2024 made some good changes but not enough. Then the investment company who owns Tivity rather than doing a proper proactive search to replace yet another CEO, went with assigning two co-presidents.  After that the company has gone into full blown destruction mode eliminating roles maintained by great individuals only to cut costs.  The culture of Tivity Health no longer exists. It's everyone for themselves - very sad especially knowing what Tivity once was.  I left a toxic environment and from what I have been told there is no end to leadership continuing to make bad decisions.  

I have always loved this company, the people, my leadership team, and what we're all about.  Hearing member testimonials, keeping our clients absolutely committed to us through high engagement and satisfaction, and knowing our work is about more than just profits is extremely rewarding. But profits still matter more than anything and the result has been some pretty heartless maneuvers over this last year or so.  Profits are waaaaay up but morale is not.  Hopefully this shipping sink has bailed out enough to stay afloat and reach the desired destination.

This job is very rewarding!  I work with wonderful people who want to improve their health.  They want to learn and have fun exercising!  
The company provides promotional material to aid in getting more participants.  Keeping attendance is conveniently done from a tablet or computer.  Pay  scale could be better.  To start, you have to buy your own equipment and pay for insurance. If you don't have 9 or more regularly they will cut your pay.  If you luck out and get a place that has a lot of people already or provide transportation, you will do well.  Otherwise, you are always trying to promote the class.

Don't get sick and go on leave! 
Immediate Supervisor and Managers were cool but after we were told for weeks there would be NO opportunity to work from home,  they sent everyone to work from home and told me I couldn't because I wasn't in the office? My PCP sucked and didn't send requested info (there are only telehealth appointments) even after close to 30 calls from me, the disability leave administrator and maybe HR-so I was termed for "attendance". I was contagious, so if I had lied about that and just been irresponsible and infected someone else, I would still be an employee AND be working from home!

This used to be a place everyone wanted to work.  Great culture with people who loved the mission of helping seniors.  Our two president model with two of the most incompetent leaders in the industry is setting the company up for failure all the way around.  These leaders don't know how to lead so they focus on mirco details slowing progress and creating a very unproductive environment.  It is the bully girl club who are immature and grossly unqualified.  Our owners should take a look at what is really happening outside the boardroom. 

What’s the point of calling a center cousling if your main focus is getting sales. Shady management they laugh about there own employees very high turnover. Counseling is nothing but glorified customer service reps you really can’t “counsel” anybody you’re scored based on how efficient you are. I was burnt out and they don’t really give you time off to breathe. If you’re really good at catching on beware you will receive all the calls while some folks stay in one que all day. The workload isn’t worth the stress. 

Top Job Titles	Average Salary
Fitness instructor 4 salaries reported	$36.25 per hour
Executive assistant 1 salary reported	$75,000 per year

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