car wash attendant

team member

customer service representative

shift leader

assistant general manager

Tommys Express Car Wash

Although the General Manager was great and hired all good employees for the business, I came in to assist as a Assistant Store Manager however, the owner was clueless and tried getting out of paying anyone bonuses, or paying outstanding invoices.  He would get drunk at home and end up at the Carwash hanging out and everyone hated it. He would team up with the staff and make managers and team leads work day miserable by micromanaging.  Owner was two-faced and a backstabber.  Would call managers late at night trashed on alcohol slurring obscenities threatening their jobs and completely forget the next day.  If it wasn’t for the General Manager at the time running the store, I would of quit a long time ago. If your looking for a management job with Tommy’s Express, don’t do it. Owner will be sweet and nice at first, then, one day, you’ll be absolutely miserable. In addition, you’ll be required to be a Carwash mechanic and come up to the business and repair chains, belts, glide plates, motors, and other things you may not know.  You’ll be ridiculed and frowned upon if you can’t. Be prepared to stay all night until it’s fixed no matter how long you’ve been there.  Owner will promise a nice bonus if you hit a certain amount of “Unlimited Club Sales” but figure out a way not to pay you out with an excuse.  Owners from Amsterdam and DONT care about anybody except themselves. 

What is the best part of working at the company?
Great job, and fantastic for first time as I believe all cat washes are, you learn, hard work, people skills, maintaining, and cleaning, myself was maintenance and I enjoyed the job/tasks I did daily. Only reason It doesn't get 4 stars is because how I had to leave the job, as  it was very unfortunate, as I had to leave from,
False pretences, as well it was aggregating that due to peoples anger/mindset it prevented a actual investigation being done, which if was done I would most likely still glad to be maintaining and working. Other then that its good first job or second, I do not recommend if you can't handle heat or a strong attitude.

What is the most stressful part about working at the company?
Nothing really most stressful moment would be a wash down in my situation

What is the work environment and culture like at the company?
Mostly good, there's drama and a lot of behind the back talking, but unless you work alone that will be seen at most jobs.

What is a typical day like for you at the company?
Everyday was different for me as I was maintenance so just depended, but overall id say I was excited typically

The job starts out great honestly. Everyone at Tommy’s is usually very nice. However, if it’s a new Tommy’s watch out. 
I started with Tommy’s early (way to early) and here’s what I learned. 
Tommy’s express DOES NOT follow any protocols they put in place. 3 write ups means your fired, but at Tommy’s you can expect 1, if even. 
The managers honestly have no idea what they’re supposed to be doing, and half of the time upper management (ie site leader&’owner’) is breathing down their neck to get the next scoop of dirt on an employee. (Literally not a joke.)

They also excessively use their cameras, which good for them, better safe than sorry. 
But not only do they use said cameras, they also screenshot/screen record employees if they aren’t always 100% working. They also leave the screenshots on the iPads so every team member can see. I was literally told when being written up (my fault for write up, not mad about that lol) that someone was “always watching”. 

End of day, I was fired because I asked for a raise. 
I asked for a pay raise because when I was hired in, a pay raise was to come my way once I “proved myself”. Instead they fired me. 

Also the car wash is taking paint off my car, don’t listen to them about how they don’t damage cars. 


• load vehicles onto conveyor and monitor them going through the carwash and monitoring carwash equipment and chemicals.
• learned the technology advancement used to operate the wash. 
•  miscommunication, unproper training, favoritism and criticism  towards management when conflicts within the team werent being resolved. 
• workplace culture was good within team members and at times difficult with management when things werent being resolved pertaining to situations with management's choices while at work. 
• hardest part of the job is dealing with customers who were repeatedly making excuses or asking for management for free washes if things didnt go their way and the excessive use of customers relying on coupons  as well as equipment breaking down excessively and causing damages to vehicles while having a shortage of chemicals for the carwash and customers stealing towels too. 
• the most enjoyable part of my job is the co workers I've gotten close with and finishing my shift. 

The owners expect leadership to spend their own money for the site and be reimbursed through the bi-weekly paychecks. The owners know nothing about the industry and pop in the site every couple of months antagonizing the crew with rudimentary questions. They solely focus on membership sales and neglect all of the other positives. The company is more worried about saving money than building a culture. They will attempt to underpay, get out of paying for appropriate repairs (they take the cheapest route causing more problems for the future). Ownership doesn’t give back to the community, even if it involves investing a few hundred dollars into their own student employee music program to keep it from being defunded. Tommys express the brand is a great brand and the Delaware locations are not a representation of those ideals. Worst ownership team I’ve seen in my life.

My time at Tommy’s express started off pretty good, I was getting a great pay, and got paid bi-weekly. They have a monthly pass for customers and because you work there you get the works(the best wash plan) for free! You would also get commission for every monthly plan you sold($1.50 per)! 

What you had to do at Tommy’s express was, clean the main office room, work at cash register, watch cars making sure no one crashes, take out the trash outside to the dumpster, clean the blower room, and all the floors and windows in the wash, and clean out the vacuum filters. Overall a lot of manual work and you stay busy a lot of the time with switching around every hour with everyone.
They had this haunted tunnel thing where Halloween decorations were out and they made the tunnel spooky, but it was Halloween day, and you HAD to be there 5-9 so you would miss out on the trick or treating.
 I left Tommy’s express after 6 months in December because of the rude co-workers. Overall a good place I would recommend it.

The level of scrutiny that management have on your day to day actions seriously destroys any merit this job has. While the corporate brand and outreach is very good and the crew can make the atmosphere at the site level entertaining, management seems hellbent on squeezing every ounce of patience out of you. It is made thoroughly clear that management does not care about you or your team, but also does not care about regular site maintenance and upkeep, and makes it excessively clear that the bottom line is what determines everything. You will lose your mind at a management level position here and management won’t bat an eye when you do. Stay clear of this franchise if you care for any sanity you may have, and don’t expect to be compensated for the great efforts you make at the job. 

All you do is clean the premises, the same things every day. I've learned how to put up with constant policy changes, immature bosses, and general disorganization. Your hours will differ every week and be prepared to be asked to work on days off/ shorten or extend your shifts and when you can't be ready to be ridiculed and questioned by management. Management is grossly unfit to do their jobs. There is a lack of communication, immaturity, and pettiness between managers, and it makes doing your job 10x harder. Besides the ridiculous management the other people there are wonderful. Just don't have too much fun cause management is watching you through security cameras constantly. I cannot express in text how awful it was working here. If you're desperate and can put up with being degraded and confused 90% it's good money.

Employees are given a bonus to incentivize selling memberships to customers. Should an accident happen to a customer's car, the employee on watch immediately loses that bonus. Meaning the employee still gets shuffled to the next set of responsibilities such as working at the drive-thru window but no longer has any reason to sell memberships.

Varied work responsibilities, with a lot of standing all day. Customers don't follow instructions well and often blame employees when collisions occur. 

What is the best part of working at the company?
The people that I worked with are amazing. 

What is the most stressful part about working at the company?
The owners are no where around and tell you things that are just not true. 

What is the work environment and culture like at the company?
The environment is loud and the culture is ok but it is based on the tone set by upper management. Only high school students are willing to work for what they pay them. 

What is a typical day like for you at the company?
Open at 7 have to be there at 6:30 am, work in a wet environment all day. When stuff breaks, there is no one that can come for days or weeks at a time.  But you are expected to fix it. Then deal with customers and try to sell them memberships.

Top Job Titles	Average Salary
Car wash attendant 105 salaries reported	$17.42 per hour
Team member 69 salaries reported	$14.86 per hour
Customer service representative 62 salaries reported	$14.20 per hour
Shift leader 26 salaries reported	$16.40 per hour
Assistant general manager 54 salaries reported	$20.70 per hour

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