location manager

delivery operations manager

delivery driver

home manager

regional manager

Tophat-Logistical-Solutions,-LLC

What is the best part of working at the company?
They have crashed several companies some big names and several smaller names. This company leaves drivers unpaid and buildings with rent unpaid at the drop of a hat. Thats how they stay on top

What is the most stressful part about working at the company?
No matter how much you juggle to do all the right things they do pick apart anything you did that could have been done better 

What is the work environment and culture like at the company?
I lived the people I worked with but also seen the company change the same people into something way outa character from the stress of being scolded for any little thing even when there wasn't a problem they were sure to create one for scare tactics 

What is a typical day like for you at the company?
You wanted to leave even seconds before clicking in. And you knew based off previous experiences with this company that its a temporary and short lived job based off previous and passed failures that repeatedly drove companies and employees to quit or just crash and burn till there wasn't anything or anyone left any one would agree who has worked for around or behind companies left in shambles that had 5o pick up the pieces to get it back to flowing again

Absolutely no life/work balance.
This company lied to me from the interview and every step of the way after. I was interviewed in Greenville SC and was told that the store we did deliveries for was only the Greenville Market. After I started I was then told that we also service the Spartanburg market and Augusta GA. that would be two and a half hours from our warehouse. I was told that I was off on Tuesdays and Thursdays. I fact the only day off we had was Tuesdays and that's only if the area supervisor didn't feel like you needed to have deliveries done that day. A day off means you don't go into the warehouse. Its does not mean you are off. I fact you a tethered to a laptop and a cell phone 7 days a week. 
You live your life 3 hours at a time because you have to be back at your computer every three hours every day. I wasn't a husband anymore, I was a paycheck to my wife. The company says they give you a good life/work balance. Completely untrue. If you are single and have NO life. This job is for you. If you have a life beyond work or have kids, keep looking.
If you don't you have no one to blame but your self.

This is the worst experience I can never forget, I was working for them as an independent contractor running 2 trucks, they made me left the trucks at their dock door and left the keys with them on my days off, They used those trucks, used my gas and added mileage on those trucks, pay my employees under the table to work 15 to 18 hours to cover their work flow. On my schedule days, my employees could not come to work on time because they over work days before. This company hold 3 weeks of my check before I got my first pay while I was paying my employees, at the end of the contract, the hold my 3 weeks down check and never pay me a penny till now. They stealed, abbused and robbed me blind. That is the worst company I ever work for. I can never recommend this place to any body.

My day starts off with assigning routes to each contractor/driver this includes the amount of work hours, mileage, and gas required to complete the route. After all routes have been assigned and all teams are on the dock I start with a morning stand up. This is a daily meeting to boost morale, go over safety, and address any issues from the previous day. Once all teams are off the dock I begin working on any damage claims that have been reported by our customers. Billing is a daily job. I take pride in my ability to keep costs below 10%, my location is number one in the nation when it comes to running cost and in home damages. Building a relationship with the client and the contractors

What is the best part of working at the company?
Not a stable position. Too many loopholes in a policy that goes against the Employee.  

What is the most stressful part about working at the company?
The most stressful point about working for this company is. People have personal and romantic relationship that they want you to  solved professional.  That will put you in a bind with your job..

What is the work environment and culture like at the company?
The best way to describe this environment is a company  that is at risk of being shut down for not being a productor?

What is a typical day like for you at the company?
24 hrs around the clock no days off

A typical day starts with recovering from the day before.  All preplanning is shot and you have to shoot from the hip.  Lots of good contractors around you have to wait until the last second to figure out what they are doing that second.  Days will be at a minimum of 16 hours at $43k a year just dispatching.  If you do it right you you can cut it down to 14 hours but then your held accountability and recovery for the next day.

Don't get me wrong but there are other delivery options and explore the opportunities with CEVA and XPO

I start off with doing the billing. Going through the manifest, Paying for each stop, adding up the miles. Get with client to see if counts are the same. Putting all info into an excel spreadsheet. I've learned the client's systems. How to manage the customers. In a timely manor. Love working with all the personalities. (co-workers) The hardest would be getting all the CSR calls in at once. Handling them one by one. To customer satisfaction.

Tophat was the most challenging job I’ve had. I started in billing and claims for two weeks. My hiring manager was fired. New manager was incompetent and was fired a month later. I was left to lead the operations on my own. Is there advancements? Yes. Will the pay match your time and energy? No. I learned a great deal here, managing 16 trucks plus additional delivery teams. Tophat pushes you hard. But upper management is full of amazing people that will actually try to help you succeed in the job. Would I do it again yes if my health was better.

I loved my job at the beginning, then they begun to add more and more each day. They treated the drivers with 30% respect if that. They would get mad and say I was being overly friendly because I would tell all the drivers good morning with a smile on my face. They later fired me 2 hours before the end of my shift without valid reason, saying they no longer need me, meanwhile I'm looking for a job I see my job posted on here. Later found out it was because I didn't have a natural hair color I could no longer work there. 

The typical day at work is it's always busy dealing with customers. I have learned with management is that you need to learn on your own to make your job easier. The hardest part of the job is when you want to take a vacation no can cover you.  The most enjoyable part of the job when I'm able to help customer and gave the 10 on the survey.

Top Job Titles	Average Salary
Location manager 4 salaries reported	$54,000 per year
Delivery operations manager 4 salaries reported	$73,500 per year
Delivery driver 2 salaries reported	$125,000 per year
Home manager 1 salary reported	$17.50 per hour
Regional manager 10 salaries reported	$67,300 per year

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