senior r&d engineer

account manager

engineering intern

staff engineer

senior staff engineer

Toshiba Medical

In a typical day I am interfacing with customers, and potential customers, to grow and support MRI Sales and Service in the Metro Zone (Eastern PA, NJ, NYC and Westchester County NY). Interacting continuously with Account Executives with questions pertaining specifically to MRI, and in Strategizing sales in the Zone and at specific accounts. Additionally working with the MR Business Unit for Toshiba (US) in providing feedback, and in growing my product knowledge base.

I learned that in a competitive market place, with a down economy, the size and scope of your product portfolio, and the economic value it can bring to customers, is often more important than the clinical and economic advantages of a product offering. You have to be able to meet all of your customers imaging needs economically, and to have holes in your portfolio can limit sales and sales opportunities.

The changing Toshiba Executives are very good, and having a positive impact on Toshiba America Medical Systems. However, the local Zone Sales VP for the Metro Zone is subpar.

Most of my co-workers at Toshiba are seasoned veterans, and are very set in their ways. Very much a mix of solid performers and under performers, and most lacking in enthusiasm presently.

The hardest part of this position is the lack of a complete product portfolio, and a limited market presence in the MRI marketplace.

The most enjoyable part of this job is the competitive selling. This requires a great deal of customer interaction which include meetings, presentions, and providing competitive documentation & writings which I prepare and provide. Strategizing and interacting with all of the Toshiba Sales Team members in the Metro Zone, and at Toshiba Corporate, is also a lot fun. The team consists of Account Executives, Financial Specialists, Sales Management, Service Management, the MR Business Unit, Marketing Group Members, and many more.

On a typical day at work I start around one hour before my correct starting time to wake up the computer and log on to the various systems, read emails from customers and repair agents which would have been sent the evening before.  

I would then look at the Customer Service System and if I was on the relevant escalation queues the day before then Iock the relevant day's work to me. 

Therefore I would be working the queues, emails and answering Telephone queries and helping the external Helpline operators who take most incoming calls before escalating to Toshiba Head Office.  might be ordering parts, examining a laptop, which I have arranged collection via a courier, which has a problem before raising paperwork and passing to the workshop.  If the product cannot be repaired and is out of warranty then I would look at upselling a replacement new product to the customer and would deal with arranging delivery to customer.

My Manager is very knowledgable and helpful.  My co-workers are friendly and a joy to work with.  

The hardest part of the job is probably sitting in traffic jams to or from work on days when there is an incident on the motorways.  

The most enjoyable part of the job is being able to help customers, receiving thank you cards from customers, achieving the quartley bonus for the most  escalations dealt with, working with my team mates and discussing with them the best possible outcome for the company and for the customer.  Also helping resolve issues for co-workers who may have a particularly complex case or a very angry customer and finding a solution to make co-workers relieved - the customer happy and keep the customer staying loyal to the brand.

My typical day at work required a multitude of tasks be completed in a timely and efficient matter. This included maintaining VPN connections with MRI machines and our headquarters, assisting customers remotely with technical issues via telephone and/or remote console-sign in, configuring PC workstations for shipping to customer sites around the country and supporting application specialist/service engineers. In my year of employment I experienced what it is like to work in a fast-paced, professional environment and learned how to perform under pressure meeting all project deadlines. Management was very helpful in setting goals for our group to meet and provide us with the proper tools to succeed. The most difficult part of my job was getting used to the new environment when starting however over time it became much more manageable. The most rewarding part of my job was getting positive feedback from customers and management/coworkers who were very happy with my performance. My overall experience was extremely positive and I am very grateful for all I learned.

Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
Positions parts and subassemblies by using templates or reading measurements.
Assembles components by examining connections for correct fit; fastening parts and subassemblies.
Verifies specifications by measuring completed component.
Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Conserves resources by using equipment and supplies as needed to accomplish job results.
Documents actions by completing production and quality forms.
Contributes to team effort by accomplishing related results as needed.

•	Plans, assesses, organizes, develops, and implements employee training programs designed to orient employees to job functions, improve job skills, and develop potential capabilities to meet Toshiba’s Strategic Plans and the training needs of the North America Shared Service Center (NASSC).
•	Prepares training lesson plans/modules, manuals, and materials for classroom, e-learning’s, webinars, PowerPoint presentations, and/or visual aids.
•	Develops knowledge post-tests, training evaluations, and assessments for subject retention and ROI analysis.
•	Assists with developing training in support of various topics and initiatives.
•	Continuously assesses training needs to increase job proficiency and/or improve teamwork and daily operations.
•	In conjunction with company leadership, plans new or special training modules, researches materials, designs interactive training materials, and adapts existing materials to address assessed needs.
•	Arranges speakers, demonstrations, simulations, or on-site training by external vendors.
•	Coordinates training announcements, agendas, and reminders to employees.
•	Monitors and tracks attendance and provides necessary reports to management.
•	Selects, recommends, and/or edits training materials.

The company used to be a flourishing and profitable company, Employees used to enjoy putting in long hours to accomplish specific tasks in a timely manner.  Management used to listen to employees, or at least listen to them for better hands on knowledge.  

We worked any where from 8 to 12 hours a day and 7 days a week.  Longest stretch was 108 straight days on 12 hours.  

Management really has no idea what kind of knowledge there workers have, have no respect or interest in how or what they are doing.  

The hardest part of the job is lack of leadership, dis-respect, ego driven people, 

I used to enjoy the challenge of being so busy we did not know what end was up,  Being allowed to trouble shoot and solve problems with equipment.  Loved the self gratification you got for doing a job well, and on time.  Enjoyed the ability to follow through on a  project and receive some gratification.

I expected more from this company but was very disappointed.  I am a hard worker and felt exploited most of the time.  The job is basically sink or swim and you will receive very little training on what to expect when working field environments.  I did enjoy the challenge of this for a while, but then just felt that I was making up for a lack of competence in the training staff and management. I moved up quickly to medium voltage and syncronous transfer equipment. I figured I would get recognized for my efforts but was denied promotion. Work life balance is non existent as I would usually be in the field for three weeks straight.  Typical workdays are from 10 to 15 hours.  Expect to work 600 to 1000 hours of overtime per year.

It really is a shame as the product the company produces is great!  I enjoy the job, but just really do not like the company I am working for.  There is tons of oportunity to learn, just don't expect anything for the extra effort.  If you love to travel as I do, it can be a lot of fun!

The field service engineer has the ability to make decisions for his accounts, and work for the profitability of the company. maintain a special relationship with the customer on the basis of confidence and honesty. provide an excellent example of professionalism and dedication to his work and system uptime. gain customer trust and confidence in his ability to repair the system in a short period of time. The company trains its engineers of how to deal with system issues, and downtime while keeping the customer informed.
The work environment is fun and productive where engineers share their system problems with other engineers, Also log the problem and the solution in a data bank for future reference. Usually, the company sends the FE to training if he is going to install a new system that he was not trained in it.

Work changes daily. No routine except the monthly required preventative maintenance. 
Because of this position I have learned a lot about the medical imaging field and healthcare. 
Local management is great. I have never had a better set of bosses as I have in my zone. Upper management always listens and supports their work force. 
Co-workers are intelligent and self sufficient. 
Hardest part of the position is the inconsistant schedule and emergency repair schedule. CT support is directly related to the ER side of the hospital and repair/PM schedules reflect their business. 
Best part of this job is the freedom to run my own schedule and take care of my customers with limited restriction by the company. This allows me to troubleshoot, repair and take care of my customers the only way I know how....at the highest possible level of commitment.

In my time here at Toshiba International Corporation, I became intimately familiar with all the necessary details and resources needed to be managed for a successful product development cycle.  I maintained schedules, oversaw compliance to specified budgets, negotiated employment of manufacturing partners in design and manufacturing efforts, and scheduled and observed adherence to specific timelines and milestones for certification and validation of new products to ensure a successful New Product Introduction (NPI).  Management is very flexible with allowing the workers to maintain their own workloads without micro-managing too intensely.  However, very good relationships were maintained with all coworkers within the office, both between employees and managers as well.

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