counter person

title clerk

customer service/data entry

accounts payable specialist

car sales executive

Town East Ford

They have a great outline for teaching the sales process, but everyone hates working there due to the management. Everyone learns what they need to know about how to sell, then leaves to another dealership with a better customer-base, foot-traffic, better leads, and better management that treats them way better.
I once counted around 20 people who quit in one month, out of a team of around 35-40 sales associates that makes for half the staff roughly.
The negative energy in this dealership sucks the very life and soul out of every non-management level employee that has ever worked there. All members of the sales team that were associates had the worst moral at all times. Our sales tower and manager would pick favorites, and only give out good internet and other potential leads to their favorite members on the team... leaving the rest to essentially starve. There were very little internet leads to give out and distribute amongst the team, and if there was one, it would go to the favorites. The sales tower managers was almost always comprised of bullies. They would belittle your every effort almost every single time you would come back to the tower without a signed deal while telling them you needed help closing a deal. This would cause several associates to just straight-up quit, others would just work on deals by themselves in secrecy to avoid confrontation with the managers. Very toxic environment to work in, you can feel it as soon as you enter either sales building. Look somewhere else to work that is more reputable, but most dealerships are similar in their toxic leadership style, and or toxic culture.

When I first started with Town East Ford, I believed that I already knew everything about the auto industry and business in general.  However, from the moment you started until the moment you left, we trained and implemented process constantly while focusing on the main goal, dealership profitability.  We held sales training at 830, accounts receivable meetings at 10 am.  Noon product training with the sales staff.  Followed by Deal accountably at 2 pm.  Deal accountability is where I discussed with the Executive Manager and General Sales Manager all outstanding deals that haven't made it to accounting and all deals that we hadn't received funding from the lender. With a dealership that averages 300 plus car deals a month this was a constant focus.  Once we completed that it was time for an all out focus on selling automobiles and making sure they had an amazing experience.  Once the day is complete, we pull our tracking reports, analyze it against forecast (volume and gross) and send out nightly reports to the management team and Owner.

Almost every tech there talks about leaving that god forsaken n place once or twice a week. I bent over backwards from both the management teams that where there while I was employed there. Serious lack of communication between the three groups of people there ( management, techs, service writers ). The older techs that know how to work dispatch snatch up jobs and load up before anyone else can. Some of the most childish people I've ever met in my life work there as well. I did everything without question, and as fast as I could perform the tasks to the best of my abilities. Management also likes to dangle offers of promotion and more pay in front of your face like a fishing lure and then when I comes time for them to deliver they are back in deliberations about the whole plan to start with... If you want to change oil and bust tires for a living have at it but don't expect to be paid hardly for it. They will ride you like a show pony every chance they get and the second you try to put a stop to it you're the one that is being unreasonable. In closing, if you like ripping of customers, flat rating jobs, back stabbing other people, and brown nosing then you'll do just fine.

Not a single person currently working at town east ford cares about the place.

The managers and people in higher positions make they're money and that is really all they care about. Associates Never come first here. It always comes down to making as much money off of customers no matter what happens. 

benefits are poor. vacation time is non existent and people in service are forced to work 60+ hours a week and can still go home with as little as 100 dollars because everything is commission based. So if there is a slow week don't count on being able to afford much other than gas for your own car.

The best position to be in with Town East Ford is by far a mechanic. while it won't make up for poor management and an overall toxic environment the mechanics here can learn A LOT about any and all vehicles and that mostly is thanks to the huge amount of experience some of the guys here have.

What is the best part of working at the company?
A job when I needed it. Large work area. 

What is the most stressful part about working at the company?
The body shop and the office are 2000 feet away from each other. With a large crew work can be scarce. 

What is the work environment and culture like at the company?
Can seem open and honest but will not follow through with previous issues. You are under the bus and don't know what you did. 

What is a typical day like for you at the company?
8 to 5.Steady flow of work. Some is so cheap  it shouldn't be in the shop.I was told do it or leave,then I was told I would be happier somewhere else.

Being a salesman here is for teenagers and individuals who somehow enjoy sitting on phones, competing with the constant change of salesman (turnover is crazy high), and being nickel and dimed for your time. 
This job was by far the worst I've had. You have no life. You sit in the dealership all day doing tedious work for no money.
I highly advise you to find something more productive to do unless you want to be some fortune car salesman. This jobs is a dead end.

Your co-workers are the best part of the job. I find management to be lacking. Prepare to always be getting yelled at for something. There is no job security here unless you really like to rip every customer out of their money. The work day seems really simple, make calls and get your ups, but there is so much more to it. Plus, even with the draw pay you do get, it doesnt pay for the hours you have to work. I would not suggest working here if you plan on having any family life at all.

i looked up operation numbers for tech to see what his was being paid  check all parts replaced  and made sure they were all input on invoice, input  ticket for payment from dealer. a this store i  learned how to look up operation numbers fro ford. service manager very  nice to work with. dealerships are very stressful for working. lots of problems that need fixing at all times. 

Overall a very pleasant place to work. Easy going co-workers, managers that care about their employees, and strive to help make you better everyday. Hardest part of working there is at times the easiest as well; the people. You get close because you work with them so much through out the day, and as most places it feels more like a family. With that said you also have your disagreements like most families. I wouldn't change the last two years of working here though I have grown more as a manager and as a person.

They got me to quit an 8 year job from making promises that were not kept. Changes started on day 1. Then when you stand your ground and say that is not what you promised when you hired me they fire you for not bowing down to their demands. If you want to have a job guaranteed you must allow them to lie and bow down to any demands they throw at you. 

Top Job Titles	Average Salary
Counter person 1 salary reported	$60,000 per year
Title clerk 1 salary reported	$18.00 per hour
Customer service/data entry 8 salaries reported	$12.00 per hour
Accounts payable specialist 2 salaries reported	$14.00 per hour
Car sales executive 2 salaries reported	$150,000 per year

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