store clerk

deli associate

hotel housekeeper

hotel general manager

maintenance person

Town Pump

It is apparent that the managerial staff was hired directly as managers as they have no experience with the actually positions or running the actual business.  Clearly they never worked in the positions for which they are managing.  (i.e. - "You're doing it wrong" "Ok, how should I be doing it?" "I don't know, let me find someone who knows how to do it right.")

Not only that, there seems to be an atmosphere of passing any issues off on employees when they are clearly managerial mistakes.  That is so beyond unacceptable.  In the actual job description it discusses taking responsibility for actions, which tells you right off the bat that it is an issue. The position and job itself would have been fine, but the lack of professionalism with management is absolutely ludicrous.   The "gossip" that occurs is really frustrating as well.  This is another thing that is posted directly in the job description: "Check it at the door/no gossip" If your employer tells you one of the job requirements is not to gossip, RED FLAG.  The managers were the WORST at gossiping and bad talking employees to all the other employees.  It erases credibility and creates a culture of zero respect.

There is also what seems to be 'setting employees up for failure' instead of striving to help them succeed. So much emphasis is placed on testing the employees under false scenarios in the hope that they fail and can be reprimanded.  Its an absolutely uncomfortable atmosphere.  From trying to delay an employee upon arrival so they clock-in late to placing fake phone calls which are intentionally meant to rattle employees... Yes, it all happens.  You have to constantly be on guard, which is not a healthy work environment.

Also, there is a huge issue with managing for the sake of managing.  Lists of tasks to be completed and signed for no reason, busy work, repetitive tasks that are unnecessary.  There seems to be something new to sign everyday... simple notes like "I understand I will smile when guests arrive" Please Sign Below.  "I understand that I will smile while on the phone." Please sign below.  "I understand that I must mop at least once on my shift." Please sign below.  Its as if the managers are simply trying to convince themselves that they are managing properly, while at the same time compiling signatures that can help to lead to a termination. All of these things really lead to a very uncomfortable and very insecure feeling in your work environment. 

As a college educated employee with years of prior managerial and vast hotel management experience, I was treated as if I was a high school student who brought nothing to the table and my opinions and suggestions were brushed aside and disregarded.  I have seen flaws in operations, yet my ideas seemed to be taken as threats to the managers security in their position.  It is clear that they have their job security far more in mind than the success of the business.

I understand that Town Pump may be relatively new at the hotel industry, but as far as employees go... they are failing by treating hotel employees as if they were gas station attendants or casino workers.  Different environment require different techniques.  This is a huge oversight and failure on their part.

I feel so relieved that I have left and now work for a completely different hotel chain, where I am valued.  I was offered the GM position (I was only offered a front desk employee with town pump and went from just over $8 and hour to a very comfortably salaried employee with incredible incentives and benefits) and have helped to create an incredibly successful hotel with employees who love coming to work.  I set my employees up for success, not failure and always commend them for a job well done instead of looking for every opportunity to jump on mistakes that are, in the big picture, not a big deal.  

My advice, look elsewhere for employment and my personal experience was negative at best.

The store I work in has such a high demand for bodies that most people can't enjoy time outside of work. At a family or friends house celebrating? Go to work! On vacation ? Call for work! At a wedding? Call for work. Funeral? You guessed it, work is calling. Unless, and this is not guaranteed, you announce it 5 or 6 months in advance with constant reminders management is likely to forget. They will call you in or mark you down as a No Call No Show despite the day being requested off. If you like to be at work more than you ever want to see your family, friends, or the sky come on down to Town Pump. But if all that does sound up your alley, it should be noted that you may be the only person working there. Half the people I work with are high or drunk on shift sitting on the counters or up stairs in the office smoking and drinking. The best part is they are praised for being such hard workers where the others who actually go out and do some semblance of a job are ridiculed and/or fired for doing nothing. Even going as far as being told why aren't you more like so and so, the same person who sits in a corner on the phone all shift and does nothing. Easiest way to work with this place is make sure your an outside of work friend with upper management because they will treat you like royalty for it is favoritism galore. The worst thing that you could do is have any mental health problems. Most people who I have scene you have some form of ptsd, autism, or extreme anxiety are given the worst tasks or the most tasks to trigger something. The specific store i work for wants them just to say " Here we are with the special. They love it here" despite the fact most complety hate it and end up worse off for it. My bosses exact words for the days they went over were "They should come to work regardless of how they feel. And if they are bad, don't worry. They have family and friends for that"

A typical day of work started out slower so I had time to prep for the day. Had to multi-task through out the day due to short staffed or call ins. Used a lot of time management all day as well to provide fresh hot food, cleanliness, and prompt service. It was a fast paced environment which kept it fun and exciting and made the days go by fast. 
I learned how to improve where is needed not only for myself but for the company. I also learned how important my input was in my work environment to help improve the safety and customer satisfaction. I also learned how to make things easier and faster while following guidelines and regulations for the store and company. Learned how to be a self starter and leader. 
Management was fair and friendly in a professional matter. At times problems went unnoticed or unsolved, and a lot would gossip or be on their phones most of the day leading to unfinished duties. Other then that they were helpful and understanding.
My co-workers were friendly and helpful since day one. We all worked as a team, and helped each other out. There wasn't a time where I couldn't count on them or they couldn't count on me. Great group of people. 
The only hardest part of the job was the gossip, cell phones, and drama in the management area. Harder to get things completed or finished due to unrealistic time frames and goals. Also running out of products.
The most enjoyable part of the job was working with the public and our regular customers. It made my day to know I would improve someone's day even if it was the slightest.

I worked at the corporate office, and I have a college degree.

A typical day at work generally consisted of doing about 4 hours of actual work, then another 4 hours of sitting around and trying to find something to pass the time.

I did not learn anything substantial, nor did I use any of the knowledge I gained in college. 

Management was nice, but it seemed like they were unwilling to delegate extra work to their subordinates. While we would have days with nothing to do, management would be busy.

The coworkers are mostly great. They are incredibly nice people and will help you out.

The hardest part of the job was having to deal with days where you wouldn't have any work to do. They do not like employees leaving early, so if you have nothing to do you have to sit in your cubicle and do nothing until 5pm. 

Benefits: 
The health insurance is terrible, as it provides less coverage and a higher deductible than most Obamacare plans. 

After one year, you receive two total days vacation. 

There are 6 or 8 holidays you get paid for. 

You receive 64 hours sick time per year.

Conclusion:
If you're a recent business graduate, I encourage you to spend one year here for work experience. Do not spend any longer than that because there aren't any opportunities for advancement unless you're willing to wait 10+ years for someone to retire. There are much better jobs out there, but Town Pump is a good place to start if you don't have any professional work experience.

Town Pump might be the biggest sham of a company in all of the state of Montana. The corporate staff are about as far from professional as you can possibly get. They are all uneducated folks that started with the company when they were like 12 years old. Not only do they not care about their employees, they certainly do not value anyone who has an education or half a brain. The management that they hire for these casinos is subpar at best. These folks have absolutely no business being managers, nor do they have any experience that should be required. They obtain management positions because it's the one opportunity in their life where they can call themselves a manager. And boy howdy, do they make that known, always making sure you know who is boss. Meanwhile you are doing the managers job because they are so spread thin trying to run several locations when they're not qualified to even handle one.

Typical day involves arriving at least 30 min early to clock in. Helping the previous shift get their registers closed and open the registers for the next shift. Over seeing maintenance, housekeeping, other cashiers, and deli. To make sure all check lists are completed on shift. To make sure all side work is completed on shift. Handle customer complaints, problems, and any issues. Favorite part of my job was my customers and coworkers. Having good people to work with really makes all the difference. We had a very high turnover rate at my location due to management and their lack of empathy or respect for their employees. Manager treated employees as less than and beneath her. Placed unbelievable demands on some employees while giving others free passes to do as they please. Berated and belittled hard working employees. The positive side of the job was the people I worked alongside. We were like a family, dysfunctional maybe but family still. Covering shifts if needed, giving each other rides, and caring about others well being. 

i worked register for town pump. 2mos is all o could do. i hated it shift from shift 1. i requested a different position several times and just ended up being out on main register every shift. they claim you get a 10 min break every 2hrs but thats even a joke. if your working main register you often dont get a real break period. long enough to get a couple drags off a cigarette and they are calling you back in cause there is a line. the swing shift (4pm to midnight) most the time has 1 cashier anyways. graveyard is the same. so then breaks really become impossible. also as register your required to sanitize the store "touch points" every hour, sweep and mop if needed, clean the windows, count cigarette cartons and lottery scratch tickets, check times and temps of food in the hot case, brew coffee, switch fountain sodas when empty, and make sure the store is front and faced all while helping customers and getting no breaks. no lunch break period with this company either and when on shift even during a "break" if you can get one you can not leave the property at all in case they need you. 

See review summary. Town pump is a decent place to work. Wish they would change the focus from tobacco and alcohol sales to overall inside sales, deli and growing fuel. That is where the real money, margin and sales growth, is. 

Real money/bonuses to aquire and keep talent. Not hire ex felons and put them in a real position of power in the company. 1 person was a convicted felon for money laundering and was promoted from GM to Regional, only to be fired...for laundering money. Managers/Regionals have a "party atmosphere" outside of work, not kept professional. Nepotism, not to mention family members, friends put into positions only because they know someone, not because they are qualified and worked hard, like the rest of the world.

Needs more focus on growing as a professional company, promote good talent from within to upper management, and thinking outside the box when it comes to an overall business aspect.

Work-life balance
They pretend to be understanding and then start giving you points and tallying up to give write ups. Basically if they don't like you personally watch out

Pay & benefits
They are the ONLY positive thing in this company

Job security and advancement
You only move up if you're their friends or family. Very unprofessional and nobody cares to be professional.

Management
You're only treated well if they like you.

Culture
It's like a highschool.....I had a complete anxiety attack over how I was treated by fellow employees and nobody listens and nobody actually respects you there for hard work unless you are their bestie. Most unprofessional place I've worked at in my 26 years.

Overall
I wish I could give it 0 stars....it's all about who you know at this town pump. They all just hire relatives and family members and it gets looked over completely. And if you are a relative of the managers you're untouchable. This is the most unprofessional work atmosphere I have ever been in.

I worked for Town Pump for almost 4 years and every minute of everyday was miserable. Not only was there a lot of drama between the employees, but the manager would never address it or try to fix the problems. They say there was room for advancement, but I continued to apply for positions that were superior to my asst. manager position and ones that I had the experience for, but they would be handed to people who were a lot less experienced than I was and they were there for less time. Not only that, but there were a lot of things happening that were illegal and swept under the rug from corporate eyes by the managers of the store. There were even some days that they would keep me in the 45 degree cooler for up to 6-8 hours to stock and clean. If you don't want to advance and stay a cashier or asst. manager for the rest of your life with low pay and no room for raises and tons of drama following right behind it, then you will love this terrible place to work.

Top Job Titles	Average Salary
Store clerk 131 salaries reported	$17.22 per hour
Deli associate 74 salaries reported	$17.33 per hour
Hotel housekeeper 42 salaries reported	$15.96 per hour
Hotel general manager 26 salaries reported	$60,519 per year
Maintenance person 29 salaries reported	$18.17 per hour

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