account executive

customer success manager

inside sales representative

solutions engineer

sales account manager

Trellix

I worked at Trellix during a period of significant organizational change, which shaped my overall experience.

During this time, leadership introduced new cultural messaging focused on teamwork. While the intent was positive, my personal experience was that there was sometimes a gap between messaging and how it translated into day-to-day interactions, which made it harder to fully connect with the culture. Analogy was constantly used to be a goose and not a peacock however the CEO’s messaging was follow along and stay in line and was not inspiring at all. He abruptly left the SKO and his overall messaging didn’t land well. He also brought in numerous new leaders into roles that were not aligned to their backgrounds and experience such as installing a person into the CRO role that only had a customer service background. This echoed in numerous other appointment’s.  

Communication often felt primarily top-down in my experience, and I would have appreciated more opportunities for open dialogue and feedback. At times, this contributed to feeling less informed and less involved in decision-making than I would have liked.

As the organization evolved, workloads increased, particularly as teams adjusted to turnover. In my case, this meant taking on additional responsibilities, which could be challenging to balance over time. While this can be expected during transitions, I felt additional support or prioritization would have been helpful.

Professional development was discussed, but my experience was that access to training and growth opportunities varied depending on the team and manager. Some leaders provided strong support, while others were still developing in their roles.

There was also encouragement around employee engagement in external branding, such as social media. While I understand the business value, it sometimes felt like an expectation rather than a purely optional activity.

Generally it seems that leadership needs to be more in tune with the decline in morale and actually listen to employees and do something about the issues to improve the overall working environment which has severely eroded since the previous CEO’s and other leadership team departure.

It felt like you were just a cog in the machine rather than being recognized and valued for your contributions to the business.

On the positive side, I worked with many dedicated and talented colleagues.

I would never recommend this company to work, even if they were my own worst enemy.

You do not work for Trellix, (Only Doing Business As)
You are actually working for (Musarubra) which is owned by an Equity Company that is micromanaging everything, and often takes months (past due dates) for them to approve anything needed.  All decisions are approved/denied by them, eventually...

A Typical Day, (Dysfunctional)
Multiple meetings on the same topics happen every day, they have no agendas, action items, often no accountable or responsible party in attendance, and project milestones change like the wind.  Mainly because the new workforce hired, is not technical and offshored wherever possible to cut cost.  So expect very early morning meetings to accommodate for worldwide attendance.

Political,
There is a lot of finger pointing for projects where the entire team was laid off, and all new resources had to take over.   The company has become a place for inexperienced executive and senior leadership to drive all the top talent from the company to save cost (ROI) while they offshore everything possible.  

The word "Transparency" is used in a sentence most frequently when addressing issues with the entire workforce in attendance... However, what this company actually means, is the opposite of the actual industry definition and meaning.

Biggest Exporter of Top Talent,
You can expect the least experienced person is most likely now in charge of a project, and unfortunately you may end up doing most of their work as well.  Simply because they are laying off anyone that cost too much.  No position is safe from this RIF random lottery selection process that silently happens (month over month).  

Benefits are frequently cut and no information is shared to inform the workforce of these changes, until you use them and find out "their policy has now changed."

What is the best part of working at the company?
Best part WAS the close knit colleagues we had under strong leadership and management prior to CSG org moving to sales.

What is the most stressful part about working at the company?
Most stressful part was AFTER the CSM group moved to sales under poor leadership and management. Thus, quarterly layoffs due to not reaching target numbers, which directly ties into customers displacing products in favor of top tier competitor that won "customer choice" in 2023.

What is the work environment and culture like at the company?
Prior to CSM group moving to sales, the environment and culture was good, but could have been improved. After moving to sales side, the CSM group is being ripped apart.

What is a typical day like for you at the company?
Back to back customer calls, back to back internal calls, back to back sales projections calls. Ask any former Trellix CSM and they will tell you the truth. The current CSM who are still there are afraid to speak up on the truth or else they may be included in the next quarterly reduction in force (RIF) if the company does not make their numbers. This is expected because Trellix is owned by STG, and investment company that wants to make their money back.

The company used to be growing and employed some of the best people I have ever worked with.  Change from FireEye to Trellix is killing the culture that made the company great.  The best employees are leaving or being laid off as morale within all teams is declining.

I would definitely warn anyone thinking about applying to strongly consider what they want from a company and how much they care about job security.

They can’t sell the products, spent way too much on return to office, to which no one returned and now have constant waves of layoffs, there have been 4 in 2023 so far. Previously it was once a year in January. They’re in a constant state of change of ownership, leadership, and priorities. The current owners, STG, are trying desperately to get a return on their 4 billion dollar investment, but it’s not coming.

Loved the remote work format. It worked great for the Customer Success Mnager role.
The accounts I worked had great people to work with.
First and second level managers were fantastic.
I learned a great deal about Customer Success from a gifted team of colleagues. 
The workplace culture was exceptional.
The initial on-boarding was rather rushed as there were more accounts than CSMs to manage them.


For those in the know, Trellix is essentially the old McAfee company and products. After years of sell-offs, product mergers, and acquistions to stay relevant and competitive, there is alot of missing parts to make this an efficient company still. Maybe in time they will overcome these challenges, but quite frankly their products are outdated, and they just have been able to keep pace with the innovation happening in the cybersecurity industry. 

The people I work with are great! The unlimited PTO is awesome and the company really does value work life balance. However, since an investor bought our company, there has been lots of changes that go uncommunicated to us. This is frustrating. We have switched management so many times it seems like. I don’t bother to keep up anymore! It doesn’t feel like there is good job stability or room for growth anymore.

The guys at the top are clueless no idea what they are doing making all the wrong decisions don't give a rats about the company the people or the products its all about the fast buck what a shower of idiots they have no idea what a huge opportunity they had the sooner they are gone the better

Have been working her for about 4 years now and is overall a nice place to work. With recent acquisitions and 'new-co' characteristics the future is a bit uncertain and not yet fully decided.

Top Job Titles	Average Salary
Account executive 7 salaries reported	$222,714 per year
Customer success manager 7 salaries reported	$110,536 per year
Inside sales representative 1 salary reported	$77,500 per year
Solutions engineer 4 salaries reported	$182,155 per year
Sales account manager 6 salaries reported	$199,250 per year

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