teller

personal banker

call center representative

lead teller

branch manager

TruStone Financial Credit Union

Standard Business hours with Saturday less than a half day, but will always have at least one weekend, maybe two off a month. Very team driven envrionment but very task directed. Everyone has there own responsibility but are reliant on the whole. Great listing of policy and procedures on internal website, have staff that have been with company for a very long time and are excellent resources. Monthly one on one meetings which is great for receiving direction and letting your management know what is going well and waht isn't. HR department is wonderful, listens to your needs very well, and address them appropriately and promptly. Members are wonderful for the most part. This place is really geared towards customer service and member relations. Our members can be a bit spoiled but really enjoy this company as they do there best to always satisfy. The members seem to be the best part, friendly and easy to communicate with. Difficult part is work environment is full of various personalities that can clash a bit, but its manageable.

Long into the act queue to take calls, log into ticket queue to have tickets auto assigned to you. Most of what you need to know how to do is not documented so you spend much of the day pinging others to ask how to do things. Leadership is constantly in meetings and never takes time to know you as a person. They are never involved or plugged into my team and therefore is oblivious to all the underlying issues. There is much favoritism within the team so if you aren't "one of the guys" don't expect much of a relationship with your peers. Those we serve are very demanding and just want things done. They never want to know how to do things to become more independent or get to know who is helping them on the other end. You are someone who takes calls/tickets from the employees so that they can better serve the members. The members are the most important thing in the company. There are no incentives for my team so there's nothing pushing us to want to learn more, do more, or be better.

Based on my personal experience working at this company, I would recommend considering other options if you are looking for a job. I have encountered several issues that make for a challenging work environment. The management is disorganized and disconnected, which results in a lack of clear communication and guidance. This can be frustrating for both staff and customers. Additionally, the company does not seem to prioritize employee growth and development, making it difficult to advance or switch to different positions. The company also seems to be behind the times technologically, which can make completing tasks more complicated than necessary. For example, communication between departments can be difficult and simple tasks, such as removing a hold from an account, can be unnecessarily complicated. While it is possible that others may have had different experiences, I believe it is important to consider these concerns before making a decision to work at this company.

I worked in large banking organizations for years that truly had no ethical principles and genuinely labeled you as a number. At TruStone financial I feel like a part of the family and love my team/coworkers. The hours are wonderful for my family. Banking hours are great because there are no night shifts or Sunday shifts and holidays are always off. If you are looking for a job that allows you to leave whenever you want or has a flexible start time, this is not it. They expect you to be reliable, but whenever an emergency has come up and I need to leave early as long as I communicate with my manager it has never been a problem. I have noticed people who struggle with change have trouble here. TruStone is constantly growing/updating/trying to cross train you and get you to move up in the organization. We had a merger with FireFly CU back in 2021 which really affected a lot of employees who had trouble with change. We got updated computer systems, new team members, and updated a lot of older processes. 

The employees, (normal regular employees) are the best thing about this job.  The management is AWFUL.  You are no one to any of the upper management just a number in the seats.  They  have been a nightmare to work for during COVID.  They are forcing people to be in the office and they are not letting others know when positive COVID cases are in the office.  The wages are awful and not worth the headache of the job or people.  You would think working at a credit union that it would be a bunch of responsible adults, its more like an elementary school.  So much drama over nothing.  Its very clique with upper management.  No one really listens to anything you say and turn your words around all the time.  Some employees are just down right lazy and try to pass off work to other employees and management encourages it.  I understand some income is better then no income, but if you dont have to work here I would not recommend it.  I dont suggest anyone work here or bank here.  

This "credit union" operates just like a bank. The board is mostly ex TCF cronies so all they care about is making money. You are required to sell as many products and loans to members as you can. They don't have a credit card try and get them to sign up. They have loans elsewhere try and get them refinanced. There computer systems are out dated and slow. They don't care what's best for the member, just what can make them money. Management and back office is a joke. A simple call takes at least 5+ minutes for them to answer your question. Their lending rules screw over the people they are supposed to help. There is practically 0 room for moving up. Stay away from this place. Your co-workers may be nice, but that's just because they are going through the same junk as you. Management will try and find every excuse not to do anything. 

Overworked (new software system in 2012 and again in 2014, plus mergers) - employees are expected to work as long as needed without regard to your personal life.

Sr. Management - Sr. management is all new over the last couple of years and comes from a prominent Wayzata based regional bank.  No longer has a credit union feel and management tells you that you can be replaced.  Credit union is run as a bank rather than a credit union.

CEO - the CEO is not pleasant to deal with is known to tell employees that they are not strapped to their chair.   Employees don't feel valued and are constantly "reminded" they are overpaid and have good benefits.

Training - training is non-existant. Employees are thrown into positions with little to no training. Even with new software system, employees were under-trained because management was too cheap to properly train.

Workplace culture is very inclusive; there are lots of things they do to show appreciation for their employees such as opportunities to win gift cards or other prizes; they do a whole week of employee appreciation, give Christmas presents, awards, and make you feel very valued as a team member.  Whether you meet coworkers face to face or talk to them over the phone, everyone is extremely helpful and friendly. AVPs and board members come to the branches periodically and get to know each team member and make it a point to remember things about their life. They are very accommodating in terms of time off or changes in schedules or emergencies. Overall great place to work! 

Former TCF upper management have performed a coup on the teachers credit union, and their management style of fear and intimidation rolls down through all levels of management.  Currently being sued by their union, even the members can see that they have become a completely different company.  As positions come open, they are actively filling them with other TCF alumni.  They pay well, and use that to justify treating their employees poorly. Its not fair to the membership, who are slowing realizing the change and leaving for other credit unions with happy employees like Wings and Affinity Plus.

I've enjoyed being able to progress in my career over the years, with many opportunities to learn and grow under a supportive management team. Through my work, I feel like I am able to share my ideas but also bring them to life, which is something that is important to me. I also appreciate that I am given the flexibility and understanding I need to care for my family outside of work and to be provided benefits that help support us now and in the future - the benefits are honestly second to none! The cost for health insurance is far less than my husband's plan yet the coverage is a lot better, tons of PTO and paid holidays, and the 401(k) contribution opportunities are amazing... I received 10% from TruStone alone last year!! 

Top Job Titles	Average Salary
Teller 48 salaries reported	$18.89 per hour
Personal banker 36 salaries reported	$21.54 per hour
Call center representative 21 salaries reported	$20.25 per hour
Lead teller 25 salaries reported	$19.75 per hour
Branch manager 20 salaries reported	$67,898 per year

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