insurance producer

account manager

client manager

commercial lines account manager

customer service representative

Trucordia

Honestly worst company I've worked for and has been terrible for my mental health. In my opinion, they acquired too many businesses too fast without knowing how to manage it all or lead that many people nationwide so its a mess that just keeps getting bigger and bigger because they keep acquiring more without taking the time to get organized and focus on company culture. If you're good at your job, you are constantly given more work as others quit or get fired or get promoted and never get replaced; no one on my team has received a raise for the huge weight of extra work we've been given.
From what I can tell, Trucordia bought businesses that were doing well and, despite their success, seemed to change everything about how they function with the attitude of "get with the new program or get out." Now management focuses on us hitting our numbers while clients are mad because they're treated like a number (or have been completely neglected due to constant team/employee changes). It has become a very negative environment that feels thankless and stressful at all times.
Trucordia preaches "care" and "celebrate" as core values, but it doesn't ring true to my experience. Focus seems entirely on sales and growth, but not actually maintaining and taking care of the business, clients, and employees they already have.  I'm overworked and anxious and tired of not being listened to or appreciated and I know for certain there are plenty more employees that feel the same.

Working as a claims adjuster at my insurance job has been a fulfilling experience. The role offers a dynamic blend of challenges and opportunities to assist clients during difficult times. I appreciate the chance to apply analytical skills in assessing claims, ensuring fair settlements, and providing valuable support to policyholders. Every day brings new cases, each with its unique circumstances, which keeps the job engaging and intellectually stimulating. Moreover, the role allows me to interact with a diverse range of people, honing my communication and negotiation abilities. Despite the occasional pressures of managing deadlines and complex cases, the sense of satisfaction from helping individuals navigate through their insurance claims makes it all worthwhile. Overall, being a claims adjuster aligns with my passion for problem-solving and making a positive impact in people's lives, making it a rewarding career choice.

There is no good way to say this, but this is one of the most unorganized corporations I have ever worked for. Once your brokerage is purchased by Trucordia, that's it. You are stuck in an endless loop of nothing working. Your carrier logins have to be transferred to the trucordia name, which takes months to even process, locking you out of being able to do your job correctly. 
Trying to get a hold of management is like pulling teeth, good luck trying to get an answer from someone, it may take days, or weeks depending. 
If there is something wrong with your computer, you have to call their outsourced IT department who talks down to you and then plays with your computer for hours, even for a simple fix that you could technically do yourself but you're not allowed to touch your computer. 

The unlimited PTO is nice, but that's pretty much it

What is the best part of working at the company?
Toxic middle management, only pays lip service to internal promotions, will hire external canidates before promoting internal canidates. The company is currently bleeding employees. 

What is the most stressful part about working at the company?
A lack of response to both harrassment complaints and operational complaints. 

What is the work environment and culture like at the company?
Toxic, unresponsive, unstable, incompitent 

What is a typical day like for you at the company?
Busy, Casework, email, adhoc and schceduled calls, other duties as assigned.

What is the best part of working at the company?
They had free snacks and drinks


What is the most stressful part about working at the company?
This company only cares about putting money into their pockets and their executives pockets. Run away from PCF. 

What is the work environment and culture like at the company?
Selfish and very greedy company

What is a typical day like for you at the company?
You watch the executives all pat themselves on the back for your work and you get nothing out of it

From what I could see from my corner of the office, every department at PCF insurance got along great and worked well together. Some openly played favorites and those lucky people get to work from home and enjoy other special rewards. If you are a Brown-Noser, this is the job for you. I enjoyed my job when I first started working at PCF and thought I had many friends there. As they say, people don’t leave because of the job, they leave because of their supervisors.

Review email requests from clients; prepare for phone or office appointments; review incoming Leads, research information, call clients, gather information to quote a client or review their renewal for changes and finds ways to save money or discuss coverage options. Love my co-workers but we are very understaffed and we want out clients to be happy not discouraged for us taking so long to get things done for them. The Volume is too much to handle.

People often only speak up when things go wrong, but I want to share the positive: this is a genuinely great place to work. I’ve been here for four years, and what stands out most is the company’s commitment to growth and adaptability. They don’t just welcome change—they lead with it. If you thrive in an environment that values continuous improvement and doing things better every day, you’ll do well here.

Trucordia has a good work culture. The leaders genuinely care about people. We work hard together and then we celebrate high performance and results. I also like how involved we are with our community.

Tons of opportunity for promotion and take on advancement opportunities.  New leadership has really elevated the team and expectations.  I've learned more here in the last 6 months than I did in my previous 6 years with my former company.   I love it!

Top Job Titles	Average Salary
Insurance producer 30 salaries reported	$111,000 per year
Account manager 1 salary reported	$57,500 per year
Client manager 26 salaries reported	$73,397 per year
Commercial lines account manager 8 salaries reported	$56,044 per year
Customer service representative 2 salaries reported	$21.00 per hour

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