pest control technician

outside sales representative

customer service representative

lawn technician

field service technician

Truly Nolen

When I came on board I was explained what the job initially was. It was a mix of customer service, and administrative duties. Two to three months into working there, the position changed drastically. They implemented an overseas call center, and it became our responsibility to basically help them do the job we were doing initially. In addition to the changes, they kept adding more and more responsibilities, most could never be accomplished.l throughout the day when you’re helping the call center all day long. 

Some of the jobs duties were redundant as other departments were already doing what the job called out to do. So everyone is running around doing the same thing, trying to meet an unrealistic quota and they forgot the most important aspect, their customers. The very people who aren’t happy with the changes either and as result looking for other companies to do their service being the position has become chaotic.  

The software used is extremely outdated. The merging of areas, for all the admins be as one is like telling ten people to turn the rice cooking on the stove using one spoon. 

There is no room for growth. There is no motivation. The contest for employees is also a gimmick and acting as a “motivation” tool. 

I would say for anyone applying for this position, do your research. The outlook of your career at this establishment as an “administrator” isn’t realistic. 

They make the job description sound nice, but in a realistic world, the job is you being chained up to your desk. 

I understand a company may have growing pains but for a company to be around for 85 years, a lot of things happening there should not be. But it’s not my company nor my business. I’m just grateful to have found something within my skill set. 

Management lacks real world education. Most have not been to college to learn about business management. Any real solutions of structure and organization will be tossed out. Anything unorganized works. 


I am delighted to share my experience working at Truly Nolen, and I couldn't be more grateful for the opportunities and growth I've encountered during my time here.

From day one, the company's commitment to fostering a positive work environment has been evident. The team at Truly Nolen is not just a group of colleagues; they've become a supportive and close-knit work family. The camaraderie among employees creates a workplace culture that is both enjoyable and motivating.

One aspect that truly sets Truly Nolen apart is the emphasis on professional development. The company invests in its employees, providing continuous training and resources to ensure that we are always equipped with the knowledge and skills needed to excel in our roles. This commitment to growth has allowed me to not only enhance my current abilities but also explore new areas within the company.

Moreover, the company's dedication to innovation and excellence is reflected in its approach to customer service. Truly Nolen takes pride in delivering high-quality service, and this commitment has instilled a sense of pride in me as an employee. Knowing that I am part of a team that prioritizes customer satisfaction motivates me to go above and beyond in my responsibilities.

Truly Nolen also values a healthy work-life balance, providing flexibility that allows employees to maintain their well-being while contributing effectively to the company's success.

In conclusion, my time at Truly Nolen has been rewarding both personally and professionally. I am grateful for the support, growth opportunities, and positive atmosphere that the company consistently provides. If you're seeking a workplace that values its employees, fosters growth, and prioritizes a positive work culture, Truly Nolen is an excellent choice.


On a typical day as a Truly Nolen pest technician (commercial), you will have a minimum of 10 stops that must be completed daily and about 200+ stops total for the month. The average work hours for the week is between 50-65 hours. Going into this job, I had no idea of how many man hours were required to satisfy customer and upper management needs. I was just thrown into the fire without knowing what to expect because they needed another foot in the door. For my route specifically, I worked in an area where there's a lot of rodents (dead rats) that would get put in as a callback, Meaning whenever a customer calls back, you have to go back to take care of the problem for free, getting paid just your hourly wage. The staff and other techs are great with training. Another bad thing about this job is the sales team can set your schedule to their liking. Meaning other than doing your normal assignment for the month (200+ stops), you are mandated to go back to callbacks, new starts, follow ups and twice a week follow ups that must be completed by you per the sales team. If they're not complete when the sales team adds it to your schedule, they will tell upper management, which leads to you getting written up. So if you have 200+ stops and a whole bunch of call backs, new starts and follow ups for the month, expect to work every Saturday just to be able to complete your normal assignment for the month. All in all, if you don't have a family and you love driving around like a chicken with its head cut off for minimal pay, then this job is for you. I just couldn't take all the dead rats and having the sales team tattletale anytime you didn't do what they say anymore. 

On a typical day as a Truly Nolen pest technician (commercial), you will have a minimum of 10 stops that must be completed daily and about 200+ stops total for the month. The average work hours for the week is between 50-65 hours.  Going into this job, I had no idea of how many man hours were required to satisfy customer and upper management needs. I was just thrown into the fire without knowing what to expect because they needed another foot in the door. For my route specifically, I worked in an area where there's a lot of rodents (dead rats) that would get put in as a callback, Meaning whenever a customer calls back, you have to go back to take care of the problem for free, getting paid just your hourly wage. The staff and other techs are great with training. Another bad thing about this job is the sales team can set your schedule to their liking. Meaning other than doing your normal assignment for the month (200+ stops), you are mandated to go back to callbacks, new starts, follow ups and twice a week follow ups that must be completed by you per the sales team. If they're not complete when the sales team adds it to your schedule, they will tell upper management, which leads to you getting written up. So if you have 200+ stops and a whole bunch of call backs, new starts and follow ups for the month, expect to work every Saturday just to be able to complete your normal assignment for the month. All in all, if you don't have a family and you love driving around like a chicken with its head cut off for minimal pay, then this job is for you. I just couldn't take all the dead rats and having the sales team tattletale anytime you didn't do what they say anymore.

It's a decent company to work for provided you end up with a manager that actually cares about their employees and doesn't just pretend to care. The company has a heavy lean towards 
hiring their management personnel from outside the company rather than promoting more from within. In my opinion from working there for 8 years that system serves to provide an approach that's more geared towards the molding people into a do as we say mentality... then to provide a  more free-thinking environment that is more able to adapt and change.  The company constantly tries to promote itself as a positive environment for its workers and customer service...however it is solely driven on dollar numbers.  Job performances don't always matter because the bottom line for any branch is on the profit dollars. If you attend any of their community events you will observe its promoted as giving back to the community but you will also be able to witness for yourself that it's more about let us come to your home and sell you our services and "not" about "thank you" for letting us serve you and your community. But to also be fair to the company, they do have some good community events that are all about helping the less fortunate and sick children but those are few and far between. Payment structures, no matter what the position, are constantly changing and always benefiting the employer more than the employee. A so called raise for an employee, simply comes in the form of charging customers more money and is not based on the employee's job performance.

I really love working here! I have four kids at home, and they all want to be just like Dad when they grow up. They’re all under 13 right now, so who knows, that might change as they get older!

One of the best things about my job is the flexibility. If I ever have an emergency, I can take off in the middle of the day. I do need to reschedule any appointments, but this kind of support is something I really appreciate—many jobs I’ve had in the past didn’t offer that. Plus, whenever I need to take days off, my requests are always approved, and it feels great to not have to worry about that.

The pay is good too! Of course, we all wish it could be a bit more—who wouldn’t? The training we get is fantastic! There’s even a whole house just for termite training, along with classroom settings that make learning really engaging. I’ve gained so much knowledge through this experience!

I started off as a sales technician and worked my way up to Operations Manager, all while earning my licenses in major categories, which Truly Nolen kindly covered for me. And the best part? The licenses are mine to keep! It really shows how Truly Nolen is investing in my future, and I truly appreciate that.

The toughest part of the job is working on those hot summer days, but staying hydrated does the trick! I cherish the freedom and flexibility in my schedule. And I have to say, my boss is amazing—he's the most caring person you could ever imagine in that role. He always goes above and beyond for our team, and it makes all the difference!

A typical day would be to come in at 7 a.m. and go through the computer to print out the days schedule. I would already have called customers prior to my visit. Prep. my truck to make sure I had plenty of chemical for the next few days. I began my route and serviced my customer base. Every now and then I would have on call new starts that would pop up suddenly for the day. Depending on a termite job or not, I'd usually knock off work around 5 p.m.

I learned about chemical safety, chemical measurement, a lot of information on the different kinds of pest the live in the NM area. Everyday I learned something new and interesting.

Management was great. My branch manager was very informative and direct about procedure on how to go about certain tasks. Everyday I would meet in his office and he would ask about the day and what I had coming up. He would show up on the job to work. Was always the last man there.

The workplace consisted of myself and other employees doing our best to access any and all situations critically. Cooperation as a team was definitely present. 

The hardest part of the job for me was the process of elimination by trial and error. There are times when you believe you are correct about the breed of pest you are treating, only to find out it is a cousin of pest you've been treating and they have different culture habits.

The most enjoyable part of the job for me was the constant knowledge. Like I said, everyday you learn something new.

I began working for Truly Nolen 12 years ago as an administrative assistant. The company's culture and family-feel was noticeable right away and made it fun to come to work every day. I was supported from the get-go and encouraged by the training department to get various industry licenses right away although I was in an administrative position. Over the years I have consistently been provided with opportunities for growth, beginning with a transition to manage the administrative side of the office in El Paso, Texas. I was later afforded the opportunity to become a Branch Manager in 2017 before beginning my current role as the Area Manager of El Paso and New Mexico in 2021. Truly Nolen takes career development very seriously and genuinely looks at each individual's skill set to see how they can best contribute to the company's growth and productivity. Throughout all of these transitions I have always had several mentors by my side to guide and advise me - allowing me to feel up to the challenge. Something else that I have always appreciated about the company is their involvement with the community. They have always supported and even encouraged our participation in family-friendly neighborhood events, trade shows and philanthropic efforts, which are activities that leave the entire team feeling fulfilled. If you are looking for a career where you can change lives, make an impact on your community and grow personally and professionally, Truly Nolen is the place for you.

What is the best part of working at the company?
Having a company truck, and being outside. 

What is the most stressful part about working at the company?
Dealing with local and district managers who have no management skills. Managers put in their position because desperate measures were taken to fulfill those positions.. No raises (in three years) and absolutely the worst benefits in the industry with a $12,000 deductible. We are techs, not sales people, not everyone can sale, but are forced to sale. Even the admins. It's a joke. 

What is the work environment and culture like at the company?
You are by yourself in your truck most of the day. When at the office, you always feel rushed. Management does not like it when techs are at the office unless it is for a meeting, which isn't about safety, unless something serious happens. The atmosphere is toxic. You Always see them hiring, they can't keep GOOD employees, we all leave. 

What is a typical day like for you at the company?
Drive from your house to the customers, clock in at customers location to begin the day. Complete route, clock out and go home. But, wish it was that easy. Managers and El Paseo Admins always throw extra calls on you at the end of your day. They will place call backs, new starts, emergencies (a mouse in trap is a considered emergency here) it's a joke. They require you work two weekends a month 8am-5pm. No life balance. If you call in, they make you work a additional weekend has retaliation. BEWARE:

I found when I was hired they will tell you anything to get you in the door. I was told how much I could expect to earn, after 3 months I was not even close to there number. They will tell you how much they value there employees. I found that you are just a number like most companies now days. All they care about is how many stops you can do in a day , They will tell you they care about there customers but they do not, the bottom line is how much production you did that month and why can't you do more, At this company you will do a lot of free work that you do not get paid for. Expect to  work a lot of hours for very little pay. I have ben in the pest control industry for over 15 years This is the worst place I have ever worked.If you do not have   experience they will robot train you to there ways and show you how to do pest control and sales. Do not be fooled they have complete control of you from the time you walk in the door. My Biggest Problem with this company is that They want you walk, act and talk like a corporate company but they sure do not pay like a corporate company. There Uniforms are  so unprofessional  looking except for management and sales people they look a lot different than the workers. They separate you by the way you are dressed. You will very rarely get a raise. You will never Get a christmas bonus if you are use to this perk . Do not work for this company

Top Job Titles	Average Salary
Pest control technician 22 salaries reported	$19.34 per hour
Outside sales representative 19 salaries reported	$70,947 per year
Customer service representative 1 salary reported	$15.50 per hour
Lawn technician 6 salaries reported	$18.63 per hour
Field service technician 9 salaries reported	$18.67 per hour

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