nurse practitioner

medical assistant

audiologist

certified medical assistant

psychologist

Trusted Medical LLC

What is the best part of working at the company?
Interpersonal communication with many  veterans on real-life issues affecting everyday life that were related to military service . Seeing many of them receiving assist was rewarding to me.

What is the most stressful part about working at the company?
Inability to manage my own schedule, as patients are scheduled for you by non-providers, caused distress, as the requested completion times of charts was 48 hours. Research of patient histories was time-consuming. Its like seeing several new patients, nonacute, in a day. If one is trying to assist, you must have detailed documentation.

What is the work environment and culture like at the company?
I loved most of those working in same office, but, due to HIPPA, everyone's doors were closed and you can feel isolated from each other. Staffing was great. I felt very controlled by company policies, certain colors to wear, need approval for things to hang in your office,, etc..

What is a typical day like for you at the company?
Arrive early by an hour to review patient charts a little before their appointments, make notes of diagnostic studies performed, as it pertains to the specific claim you are tasked to do. See each patient as they come in, with exam of course, completing documentation as quickly per the provided template given you. After last patient, reply to any questionable documentation questions on other patients you may have seen up to several months prior, which required re-review of that patient 's exam and notes and inserting appropriate response. The day is spent in the office, including lunch.

I worked for this company for 6 months , I completely put the Fayetteville Nc office together by myself and never got a thank you for upper management. I asked numerous times for help and they never came out to help. As a medical assistant this job isn’t a good opportunity for you to utilize your skills. You literally take vitals , schedule appointments and stare at a computer all day with literally nothing to do. Upper management says it’s such a great place to work for but the work remotely and are able to move freely with there life and not sit in a clinic 40 hours a week twiddling their fingers. Nobody knows what they are doing , it’s very unorganized, training is virtual and you still will be lost after. The company has nothing to really offer you if you want to advance or learn. They are always looking for ways for you as an employee to better the company but not ways to make sure your taken care of or happy employees there. They throw around “ the trusted medical protocol “ which we know nothing about until something comes up and they just say “ oh this is protocol” you have these pointless teams meeting every week. Literally no benefit to working here! The micromanaging and nit picking is ridiculous ! This company is under edera as well

My work-life balance during my time at Trusted Medical was the worst it had ever been! Workloads were brutal, demands were unreasonable, and I was expected to stay updated on emails and calls even outside of work hours! I basically had zero time to do anything personal, which meant I was pretty much exhausted and burnt out all the time. 

I had no idea how to do my job when I was just starting out, not because I was negligent and lazy, but because the company didn't bother giving employees any training and expected them to know what to do after being told a couple of vague pointers! I couldn't ask any questions either, because whenever I did, I was either ignored or given a sarcastic reply!

While the pay is pretty good on paper, it doesn't reflect how heavy my workload was, and there weren't a lot of benefits. The company also didn't hand out a lot of opportunities to advance, and no matter how hard I worked, I was never rewarded for my efforts. 

There are too many uneducated chiefs and no indians. There is no work-life balance, and they do not participate in FMLA. After a medical diagnosis, my RRL advised me that I would have to file for a short term dissability because they do not participate with fmla. yes they can get away with that because they make sure they spread out their clinics within a certain mile radius. You will not get a raise unless you take on an extra task for free. There is absolutely no overtime. They will not have an issue if you come in early to work off their clock to get things done around the office, but they absolutely refuse to pay you for getting their job done on your personal time, not just support staff, but Providers. Do not work for them, everything. very disorganized, and you will get in trouble for speaking up for yourself. They will tell you many nice things to get you into work for their company, and once you get settled, you will recognize that everyone's success within the company is based on preferential treatment. If you are someone who will call a spade a spade, they (management) will not like you. 

I started with hope that there would be opportunities to develop and learn more in healthcare, but that hope disappeared quickly once it became obvious that nobody cared about growth. The few times I brought up training or advancement opportunities, the response was nothing but silence and empty promises that led nowhere. Month after month was spent doing the exact same tasks repeatedly with no feedback, no direction, and the same exhausting routine playing out day after day. People who had been there for years were stuck in the exact same positions doing the exact same work, and it became painfully clear that the same fate was waiting for me. Nobody cared about helping employees improve or creating any meaningful career path, and I eventually accepted that this place had nothing better to offer.

My first day here marked the beginning of a complete nightmare. I was expected to know everything from day one, with no real training and no guidance, only a brief introduction, a rushed overview of who is who, where to go, and a list of tasks and responsibilities. After that, I was expected to execute every item on that list without being told where to begin. When questions came up, the response was berating, yelling, or hostile stares from a supervisor or senior employee. I endured this treatment while slowly piecing things together day by day, believing it would improve once everything was learned and the systems and processes became familiar. That hope was completely wrong. The nightmare never ended, because the issue was never a lack of knowledge. The real problem is the toxic attitude and the deeply toxic work culture created here.

The employer is not a good employer to work for, They like to virtual micromanage you. The job is absolute joke. They have a bunch of management who does not know how to lead or communicate with their staff in a understanding manner. They talk to you as if you are beneath them. They use people for their times and efforts and do not show them appreciation. They do not acknowledge employees of color enough. They are also talking to us like we are children instead of adults. Just to add they do not acknowledge Juneteenth. Providers are leaving as well as MA's do not work for this company you will regret it. You will think it is rewarding at first until you see you have no real future in this place.

Trusted Medical genuinely cares about making sure their providers and support staff provide the best care possible to our Veteran patients. Management from the CEO levels on down also truly care about the employees at the company, making sure we all have a comfortable and safe work environment, receive plenty of training to be comfortable in our roles, and ensure we maintain a satisfying work-life balance. Management has always been very approachable. As Trusted is a growing company, they are open to change and sharing progress and updates made along the way. Trusted provides a wonderful team environment, and it has been an amazing place to work! 

The so-called training was useless, leaving employees unprepared and unsupported. Yet everyone piled on impossible expectations — managers, supervisors, even patients. The stress was unbearable, made worse by the lack of real guidance beyond the bare minimum. Every tiny mistake turned into an excuse for the supervisor to nag endlessly, draining every ounce of motivation and dignity. The constant criticism felt like a daily punishment.

The only faint positives were a Monday to Friday schedule with no weekends and the chance for new grads to be hired. But those small conveniences do not make up for the toxic environment and relentless pressure that crush anyone who works here.

The company has grown significantly over the past 3 years. As they have grown, they have put in place better processes for onboarding and orientation to help new hires and new grads become comfortable in the it new role. The Veterans are great and make the job enjoyable. Gradual increase of caseload when starting out and guidance for new hires. Teams chat keeps an open line of communication throughout the day and gives you access to 100+ providers to bounce ideas off of, which can be very helpful because of the diverse background of the other providers. Case load varies by day so you can use the slower days to catch up or work ahead. 

Top Job Titles	Average Salary
Nurse practitioner 4 salaries reported	$130,250 per year
Medical assistant 11 salaries reported	$18.94 per hour
Audiologist 1 salary reported	$92,000 per year
Certified medical assistant 3 salaries reported	$20.50 per hour
Psychologist 2 salaries reported	$72.50 per hour

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