teller

bank clerk

commercial manager

associate manager

senior relationship banker

Trustmark National Bank

I worked for this company for a year as a loan assistant.  I was hired to work for one loan officer and assisted 3 executive lenders.  Two of the executives were out of the office constantly playing golf.  One could say that this was a form of generating business, but this was all the time.

I worked in an office an hour from my home and was promised upon acceptance of the position that if a position closer to my home opened up that I would be allowed to transfer as long as I worked in my current location for 6 months.  8 months later THREE separate positions opened and I asked about all three to no avail.  I was pregnant at the time and wanted to be closer to my child once born.  My immediate supervisor said, "I just don't want to lose you."  I appreciated that she liked my work, however being selfish in a management position is never a good quality.  I wanted to be able to grow, but was told in a round about way that I needed a degree to be a manager.  Suffice to say, all of my banking experience meant nothing if I didn't have a piece of paper and I ended up training a young man fresh out of college who had NO prior banking experience on how to read financial statements and loan generalities.  He was hired in directly as a Vice President.  WITH NO KNOWLEDGE OF BANKING AT ALL.  

Needless to say, I was pursued by another company and I took it with 5 weeks left of my pregnancy and decided to give a two week notice, however I had to be induced.  When I found out I had to be induced, I called TNB to let them know I wanted to go ahead and give my resignation.  HR told me that a two week notice was required to be worked out and that I would have to work them out following my maternity leave (even though it was an unpaid leave).  I ended up leaving without it.  

If you enjoy doing all the work for greedy upper management, go ahead and take the job.

A typical day would consist of doing different types of transactions. We would start the day off doing the night deposits from the night or weekend before. Throughout the day we would have customers come in to do their transactions or just to ask questions. Working in the drive thru, I would occasionally have to help the ladies working in the lobby when they got to busy or vice versa. At the end of each day we would balance our drawers.

I learned how to really be patient working here as well as using little information the customers would have to try and help answer their questions or help them work out a problem they may have had with their accounts. 

Our manager liked to give us a lot of freedom to do our work but would help us if we ever had a problem. She occasionally gave us some other work to do when we had down time. 

All of my co-workers got along really well. We were always laughing and we were all more than willing to help each other out when we needed it. This helped keep the stress down on the job a lot on the job.

The hardest part of my job for me was learning to slow down. I came from a job that was much busier than this one so I was used to always working fast so it was hard for me to take the job a little slower. 

The most enjoyable part of my job would definitely be all the relationships I made with my co-workers as well as many of the customers. This made the job much more enjoyable and relaxing. It was always nice to hear when something good happened in one of customers lives and felt good knowing they trusted me enough to tell me.

Working in IT at Trustmark was interesting to say the least. They are run by many incompetent managers who only got there because they could not cut it doing grunt work. You will get no support from your manager or upper management. You will be told many times that you can advance and lead to believe that you can, but in reality, it is all a lie. They will lie to you constantly about everything and withhold important information from you all the time. There is in accountability, integrity, or ethics there. The people you work with are all snakes in the grass who pay more attention to you than their own work. There are numerous people there who do very little to nothing and management allows it to happen. There is no motivation for doing a great job as everyone gets the same annual raise. So if you are great or bottom of the barrel, you all get the same raise. As for bigger merit increases, forgot about it. You'd have better luck finding a pot of gold at the end of a rainbow. Everyone there seems to all but out for themselves, there is no sense of team and the company is lead from the very top by either ignorant management or they just don't care. Management in many areas of the bank do not even know basic banking principles yet somehow they manage large financial areas. 

I worked from 8:00-5:00.  
I started out working for Trustmark National Bank as a normal employee in the Loan Processing department.  Within 2 months I was made supervisor over the the release of collateral area when the loans made against a title or bond was being held by the bank.  During the time I worked as supervisor I got to work on all of the back log files from the bank. I gathered a list of all loans that were paid off but the collateral had not been released.  I researched through different loans to see if it shared the same collateral. While doing this I was contacting the loan officers who had made the original loan to see it they were holding a file with a loan made where the customer asked to use the same collateral.
I also learned a lot about managing the work of other people and helping them when asked. I also had to bring to their attention errors that they had made before the collateral was released.
I left that job because I wanted to pursue my dream of owning my own music store.

A typical day consists of processing transaction from the ATM night drop and morning meeting before opening. Upon opening, the primary tasks include processing transactions for customers, confirming mortgage payoffs, assisting customers with simple banking solutions, advising and teaching customers about banking, and selling bank products (accounts, credit lines, CDs, security boxes, etc.). At the end of the day, there is drawer balancing and scanning the day's transaction to downtown for review.
The culture is business casual. My co-workers were quite professional in manner. Trustmark is very customer driven and forgiving when learning the system and daily operations, but they train well enough to make even an introvert like me comfortable enough to count money, talk, and answer the phone all at once.
Hardest part: It's a never ending learning process and requires one to be HIGHLY detailed and confident in their work.
Most enjoyable: It's repetitive in many ways allowing one to feel comfortable due to all the practice.

Well a typical day at work for me would entail setting up My work station and getting myself ready to assist my customer.  I have learned through the years at Trustmark that patience and professionalism equals happy customers.  The management staff of Trustmark made sure each department ran smoothly to ensure great customer service. We were taught that team work was always expected of each of us and that is what we strived to accomplish.  The hardest part to my job, I would say is trying to communicate with customers who were upset.  As long as I remained professional and assured them I would do my best to help them, the situation did not get out of hand.  Lastly, the most enjoyable part of my job was this....after a long, hard day at work, if I could look back and recall that I helped someone with a desperate problem, it was all worth it.

The pandemic really brought out the true colors of the bank and sadly, they were ugly colors. There is no work/life balance, no appreciation, minimal training alongside unattainable goals. There were several years where I woke up excited to go to work each day and I honestly loved my job. I didn’t love the secrecy from upper management, the emails of thanks in lieu of a raise, the blatant lack of care for pregnant, disabled, elderly & immunodeficient employees. The random & unnecessary moving of employees from branch to branch was another idiotic move. How are your customers ever supposed to feel comfortable when there’s a new manager every time they come in? During my last two weeks I had 23 different customers express how proud they were that I was finally leaving. Before you apply for a position in any branch of Trustmark remind yourself that when it comes to a job, they can pay you poorly or treat you poorly, but they cannot do both. 

Working at Trustmark has been an overall okay experience. The job itself is manageable, and the expectations are generally reasonable, but the lack of consistent support and clear communication can make day-to-day work more challenging than it needs to be. Training often feels rushed, and it can be difficult to get timely guidance when questions or issues arise. There are moments where employees are expected to figure things out on their own without much direction, which can be frustrating, especially for newer staff.

That said, Trustmark does stand out when it comes to benefits. The benefits package is strong and competitive, including solid healthcare options, paid time off, and other employee perks that make the position more worthwhile. Overall, Trustmark is not a bad place to work, but improvements in leadership communication, teamwork, and ongoing support would significantly enhance the employee experience.

A typical day is pretty busy, from checking emails from internal customers, making sure items are processed correctly, to addressing all concerns that occur daily. I have learned a great deal at Trustmark such as how to maintain a team environment and how to ensure that things are done in a timely matter .  Customer Service was an area that was strengthen while working for the company.  I work with a very diverse group which has contributed to me being able to deal with many obstacles and has helped to be able to react quickly when situations arise.  The job  has helped me to realize that no two people are the same and your reaction to the situations is what matters most.  The most enjoyable part of my job is knowing at the end of the day my hard work and dedication has helped someone else and most of all helped the company achieve its goals of good customer satisfaction.

Arrive early to get the day started - answering all and any emails for clients Employee benefit needs. Creating and updating spreadsheets for any proposals that may have been quoted for prospects or current clients. Assisted EB Insurance producer with many duties to include marketing, proposals, open enrollment kits, and or filing any documentation into the virtual system. Worked solely by myself with instructions of the producers needs. Enjoyed all co-workers in the company. The hardest part of my job was the lack of communication, when only partial information was given - and no response's to what is required. I enjoyed the experience of constantly updating my knowledge with any PPACA and 2014 Health Care reform information to help inform our clients correctly.

Top Job Titles	Average Salary
Teller 2 salaries reported	$15.00 per hour
Bank clerk 3 salaries reported	$12.00 per hour
Commercial manager 3 salaries reported	$55,333 per year
Associate manager 3 salaries reported	$58,333 per year
Senior relationship banker 1 salary reported	$20.00 per hour

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