associate manager

assistant manager

trading manager

outlet manager

Tumi

I really enjoyed my time at TUMI. We have two stores inside the Philadelphia Airport. There was never a dull day with two stores to care for and the incredibly exciting clientele I had the pleasure to work with. Every single day, I met fascinating people from all over the world. There was pressure to sell and to know our high end products. During down time I was constantly busy with management and staff practice selling, learning product, and watching the many informative TUMI videos on every aspect of the business. Every week we’d meet with management accessing our weekly goals so every effort was made so staff would make their individual  monthly sales goals. Management was always approachable and open to suggestions. And our sales staff were all professional, supportive, and cooperative. With two stores in two terminals and our stockroom in another terminal, we had our very own stock person. We were so fortunate to have such a hard working and highly organized woman in this position. She was the lifeblood of our two stores. She kept the stores organized and stocked and would quickly take care of any customer repairs. This allowed management and staff to concentrate on training, sales, and our #1 focus: our loyal TUMI customers. As you can tell, I loved this job so much and my amazing co workers. Then Covid came and devastated our traveling business clients at the airport. I was laid off due to this pandemic. I hope business improves and folks travel again. If TUMI asked me back, I would gladly be there the next day. A great product with a superb staff and a highly intelligent clientele that not only made me a great salesperson-but an even better person. 

My days as assistant manager consisted of back of house planning to prepare for the duties of the team and goals of the day. Front of the house financial set-up and training modules for loss prevention and product knowledge instruction. 
I learned how to be a better team leader through my store manager, and my assistant manager, as I assisted on tasks and achieved instruction on how to run the store to maintain company standards and increase sales.
I was able to contribute building a happy, working staff that expressed working together as a team, communicating to one another effectively with our high-end clientele for greater sales and satisfied clients.
The hardest part of the job was incorporating balance with the staff when scheduling conflicts caused the management team to work more to cover the shifts of the young, ever-changing staff as the turnover became high at the San Francisco location.
My most enjoyable part of the job was knowing that the team always came in ready to work, with smiles on their faces as I came through the door each day, pleased to work with me, and ready to tackle the sales floor and build with new clients and returning ones each day.

If you value professionalism, structure, and basic respect in the workplace, this is not the environment for you.

At the management level, expectations are consistently misaligned with reality. Stores are routinely understaffed, yet leadership continues to push aggressive sales goals and operational demands as if adequate support exists. The result is a cycle of burnout, high turnover, and constant pressure to “figure it out” without resources.

What is most concerning, however, is the leadership culture. Communication from upper management frequently crossed the line into unprofessional and, at times, inappropriate territory. Rather than fostering a supportive environment, there was a clear pattern of dismissiveness and unnecessary hostility.

This is a brand that presents itself as polished and premium externally, but internally lacks the leadership standards to support that image.

I would not recommend this company to anyone seeking a healthy, respectful, or sustainable workplace.

Pros:
Recognizable brand, strong product

Cons:
Chronic understaffing, unrealistic expectations, poor leadership behavior, high turnover, stressful and unsupported environment

Tumi is a good Company, however, a sucessful career will depend on the management leadership which could be an advancement or a downfall for your career goals.
Most Tumi employees advance up to an intermediate position. Then, all will be just promises of an evenful situation to get promoted.
Regional management do not enteract or care about middle management and below, they just care and check that their figures are in place for regional reports.  
Your advancement in the Company will depend on mostly in your conections inside the Company.  Either if you are an excellent or a poor employee, if you are not a "favorite" or pal with people in higher positions, you will not see any progress in your career.
And really, check carefully your annual evaluations, since, after I left the Company, I fould out that my Manager had been forgering the original review for 2 consecutive years!

I truly enjoyed working for this company. The training was essential, making your monthly goals was important and my team was fabulous!! We had a variety of contests to boost sales which made it fun with a bit of a competitive edge. It could be a bit slow during the week, that probably was the most difficult because you are standing the entire time. It was fun engaging with the customers and impressing them with your knowledge of the product which of course led to great sales. I loved that they train you thoroughly and the product is so great that it was fun to learn. Great company!!

Most people know that Tumi is a premium brand with beautifully designed luggage and travel accessories. This shines through and is well represented at the nice, new offices. On a positive note, overall, people are really kind and helpful. The company is understaffed, and many are overworked, with lots of turnover because many are doing multiple roles that stretch them thin; they "call in lean." I could buy into this, except there is no operations or project management of any kind, it's baffling in a company of this scale and prestige. This directly results in teams operating on individually serving timelines and leads to daily chaos. On another positive, this could be solved if management structured the company with even a small operations department.

If you can get in, it can be worth it. Though a large percent of the management sucks. I heard stories about other stores, which made me not want to work at them. If you are stuck in a store with a below average management or unhelpful fellow co-workers, you are out of luck. Its hard to move to other stores and they don't seem to fire the worthless employees.  

No real brake room or space to have a brake if wanted. Assistant manager having inappropriate loud conversations that bothered customers and didn't care if someone complained. Co-workers even will take other peoples sales.

If you work in one of the outlet stores, don't even try to make your goals. They set it to high, and the returns kill your %. 

If management would act right and fire the people they should, it would be a good place to work.

I worked side by side with a member of the Tumi information technology department for the last three summers. I was a support specialist and direct report to the Information Technology Manager. I provided help desk support to all company employees.I also assisted in website development and testing. I learned a great deal of preffesionalism with employees along with many customers. The job was challenging due to the high technical computer hardware factor. I enjoyed the challenge each and everyday interning at Tumi Incorportated. Such challenges has aided my confidence and has also given me great problem solving skills. I enjoyed satisfying employees with the highest level of help desk professionalism.

 It’s a good job. The company has a solid reputation. You have your daily task, inputting store information, checking emails, shipments, repairs, etc. The customers can be very nice or they can be demanding. You get a lot of visitors from out of town, internationally, or frequent flyers looking for a new piece. You’re expected to repair handles, zippers, & wheels for customers in store. That can be a pain. It’s really tough on your nails (don’t get a mani). You have gloves & an apron if it gets super messy. 
For example: Nasty handles  
Thankfully, we had to ship the more complicated repairs like bag tears, to the repair center. 

Working at the company at first was exciting but then they added another job on us. It doubled our work load but no additional pay. It was too much work and the pay rate was very low. They urged you to enter data on every call but didn't want you typing but for only a minute which was not enough time to type in all info. But then they would get upset if you left something out. The system was always acting up. But yet still they wanted us to perform at our highest level. I did not enjoy working there. It was very stressful and tedious. You almost had to beg to get assistance or help. I thank God that I'm opening up my business. I can be my own boss and make good money at it.

Top Job Titles	Average Salary
Associate manager 52 salaries reported	$20.11 per hour
Assistant manager 3 salaries reported	$20.96 per hour
Pt 5 salaries reported	$18.80 per hour
Trading manager 1 salary reported	$24.25 per hour
Outlet manager 4 salaries reported	$21.75 per hour

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