restaurant manager

line cook

barback

front of house manager

cook

Twin Peaks Restaurants

This is a great company with so much growth potential but I believe grew too fast and with managers that were not ready for this type of environment.  This position is not one for the faint of heart and the biggest mistake I saw over and over again was the management/friend line being crossed over and over again.  Often with cast members being promoted within their own restaurant.  This would put these new managers at a disadvantage that cast members would too easily manipulate and take advantage of certain situations that conflicted with the standards in place.  When the systems are put in place and followed, the highest levels of production can be seen and resulting in the ultimate guest experience, high profitability, and loyalty growth of the brand.  During my time with the company at the restaurant level, the growth was to much in correlation with development of staff and new management.  In the long run, it was my belief that production, profitability, and work attraction would suffer.  The actual training program is great but there is too much going on at the restaurant level at some training stores to effectively train and develop staff and new managers by only using a budget built just for operation and very little allocated for training on all levels.  The 4 things that will determine the success of a restaurant are food, service, atmosphere, and value.  As a company, Twin Peaks hits all 4 for these, but have left themselves open for failure if they can not maintain these standards/benchmarks because of the quality of people they employ or set them up for failure because of the lack of resources and development of their employees.  One of the biggest areas of opportunity for the company would be to actually allocate training hours to be a part of every restaurant's budget.  From what I saw visiting several restaurants was management teams were "robbing from Peter to pay Paul" when training new managers and staff.  Thus leaving the trainee's with little to no support, supervision, direction because managers were left to handle the daily opperations, staff was sent home to make labor and the trainees were left alone.  I think this was one of the main reasons for the high turnover that many restaurants experienced during my time with the company.

I honestly enjoyed working at Twin Peaks the company really appreciated its workers and any employee who desired to work full time or even overtime was always welcomed to and provided the opportunity even overtime compensation as well as health insurance and benefits. I never expected this type of company within such an industry to provide and appreciate its employees so much it made working with the staff more enjoyable and I actually looked forward to my next shift or even back to back doubles because the pay was descent tips varied but due to the basically unlimited access to as many desired shift pick ups and extra hours the money income was consistent and always equalled out. I was able to live comfortably as a waitress which i found shocking and the work atmosphere promoted a very protective respectful family like aurora that made each shift fun and productive. corporate even held a quarterly meeting to acknowledge its employees achievements and even hand out rewards while a buffet to test out the new menu roll out in a fun appreciative manner. honestly twin peaks despite the law suits I heard about was one of the best and most honorable jobs I worked for, so much so I would still be working for the company if my age was more appropriate for the bar industry. 20-25 years oldI think should be the appropriate cut off for a waitress position that is why I sadly had to end my time with twin peaks in order for me to pursue a life long career path that is more stable and capable of providing for a future family.

would make about $1500 or so a week, which was great most of the time, they're is slow days though. sometimes managers would have you work doubles and 6 shifts a week. turnover is crazy and managers don't care for the employees really. if you work hard- you might lose your mind, but the money makes up for it. customers can either be great regulars or creepy offensive creeps. they say dress ups are optional but they definitely require lingerie weeks once a month. management also picks favorites and if they don't like you- you get bad sections/shifts/money. they wouldn't let girls transfer even if they had moved. some coworkers were mean others are still great friends. if you can handle it, it's a pretty good job. but tbh strippers wear almost the same thing and only give lap dances and make 5x the money. here you'll run in circles for a 12 hour shift and make maybe over 200$ (thurs-sat close at 2 am) lingerie weeks have you there at 10 am. discounted food but nothing is free anymore. the uniform costs $ as well. tbh a lot of girls would drink or do drugs on the clock and pretty sure the managers knew it. cooks were mostly really sweet and helpful. tip share goes to hostess, bussers and bartenders average about $25 a shift. overall i spent a few years with twins and i mostly liked it. the managers could be really insensitive though, even if you're only wearing underwear and taking care of everyone's tables all day. 

A typical work day for me at Twin Peaks was getting ready, makeup, hair, nails and all done, showing up and sitting down at what we called, Pre-shift, which is where the manager for the day/night tells you about the new beers on tap, what foods you need to be suggesting, and the events coming up that the customers need to know about. Then we pick our sections by your ranking which is based on if you have your hair, nails and everything else done. Then you head on over to your section and wait for your first table to show up. Its a very easy job, stressful at times but that is where the managers come in and help you all they can. They are really good at giving you everything you need and making sure everything runs smoothly. The most enjoyable part of my job was probably , well there are a few things, seeing my money I've made by the end of the night, getting to know my customers and seeing them walk in the restaurant and ask for me specifically to wait on them, and also serving them the coldest beer in town, last but not least, working with my "sisters in plaid". They are some of the most kind hearted girls you will ever meet and we always made work fun and enjoyable.

A good place to work if you are able to have extensive conversation with your guests. You have to uphold an image which at times can be difficult or stressful, but its clear to you why that is in place. You are able to opt out of the 'out of uniform' monthly costumes such as bikinis and lingerie, but you are strongly encouraged to participate and they let you know how they feel about it if you do not. They will be sure to let you know that you're going to potentially make less if you do not participate. It is fun to switch uniform up every now and then along with Westen Wednesdays every week which has minimal requirements other than having a western style look. To be blunt, if you can be interested or at least act interested in whatever someone wants to talk about, and you don't mind flirting and have thick skin for what you might hear/deal with you are able to make very good money. I only left the company because I moved across the country and there isn't another location close to me now. I wasn't 100% satisfied with my management but that's bound to happen in the service industry. The owner and my bosses boss however I was very close to and he was a great boss to have!!! Would recommend. 

Management is too soft with employees so the staff has learner they can walk all over management and take advantage of them.

 The employees are energetic and positive. They just need to be steered in the right direction in regards to customer service. Need help with table maintenance and anticipating the customers needs. The servers aren't learning from their mistakes because no one in a management or trainer position is teaching them the right way after they make a mistake. 

They claim to be a sports bar/restaurant but then can't show half of the sports games because they don't have NFL ticket. Its embarrassing that customers have to watch games on their telephone and use their drinks as a stand to hold their phone up. IT IS A SPORTS RESTAURANT! 

The food is amazing. Great fresh products. And the day kitchen team is amazing. But the night crew isn't being pushed to get food out faster so there is constantly 20 minute appetizers.

There is no where else like this place in the area, so they can be very successful if they work hard and build those solid regulars right now since word of mouth is the only advertisement they are doing.

Other employees were the biggest downfall of this job. Every one had a terrible work ethic and mindset that "this isn't my job to do so I will let some one else do it".  This made working day to day very tasking for those of us who picked up slack regardless if it was part of our work description or not. The establishments inability to keep staff employed made it difficult to maintain a flexible schedule for devoted and long standing employees. The building itself had many downfalls that made working uncomfortable and not to code,  for example,  the air conditioning would fail during the peak of summer and hot months, and the kitchen drainage system would back up and flood the bar. This resulted in free standing water behind the bar and employees were forced to stand in water over our ankles for hours.  Many conditions made for an unsanitary environment for both employees and customers as this was a restaurant.  Employees were not granted a lunch break.  Often,  we had to work double shifts 5 or 6 times a week with only one day either off or working a single shift and we were never granted a lunch break.  Employees had to be rated and the the top rated workers would have to request to take a break.  

What is the best part of working at the company?
The money is decent and the girls working there are typically friendly, funny, and wild. 

What is the most stressful part about working at the company?
The management in the ABQ area are horrible. They make working there miserable with their lack of effort, kindness, and understanding. Their high egos and pride make it impossible to reach standards, which are always changing. The guest here are handsy, rude, and often perverted. The kitchen lags as well. 

What is the work environment and culture like at the company?
Between staff the culture is fun and wild, excluding the management. Management is heartless and cruel. The clientele are rough, especially on nights like UFC or lingerie. A lack of concern of respect for the servers is common. 

What is a typical day like for you at the company?
The shift starts with getting graded based off of makeup, hair, and uniform. Based on your weekly grades is where you fall in line to pick your sections. During your shift you’re not allowed to pull up your hair or loose face. Flirting with guests are almost expected as it is a male dominated clientele. Normal restaurant duties are required such as running food, drinks, prebussing, etc.

As a young girl it was a fun place to work, that required nothing but serving and promoting. Beauty expectations are somewhat high (thankfully), you are required to look first date ready (foundation, eyebrows, lashes, lipstick, eye shadow, necklace bracelets) everyday at work, if you are late your beauty score turns to zero. Beauty scores determine the order in which you pick your own section. Girls tend to like to "tell on" each other to try to move up and get rid of competition, but that's just the immaturity of working with young females. Seniority definitely gets preference over shifts, and time off, which is sometimes a plus. Twin peaks tends to hire young managers that know very little so favoritism is sometimes severe. Managers typically don't last long, store owners a quite present so they catch onto things quickly. If you go out of town and want to work, you can request to pick up a shift at the nearest twin peaks through your home manager. In all, if you can get over your co workers and sometimes management the tips definitely pay off.

The girls who work here are amazing human beings.
The managers are alright, but they could care more about the girls and what they ask for. I have asked several times to not get scheduled doubles, but I still get them. Anyways...
The main problem is the kind of people who go there.
I've worked in several other restaurant. I am blown away by the amount of  "cheap" customers who come here and don't tip !!
There is an opportunity to make good money in a shift if everyone tips decently, but there are an average of 2-4 table a day that don't tip at all or very poorly and it messes up the average pay. 
I think in general, customers have less respect because the girls are not "fully" clothed, which results in them not tipping respectfully! OR they think the girls make so much money so they don't feel like they need to tip! I am just trying to understand why a huge portion of people who go there act this way! Like I mentioned, I've worked in other restaurants and did not have this issue. There were still non tippers it was just not so prevalent, and it is not just me, most of the girls complain about the same issue.


Top Job Titles	Average Salary
Restaurant manager 55 salaries reported	$66,950 per year
Line cook 43 salaries reported	$17.26 per hour
Barback 6 salaries reported	$11.54 per hour
Front of house manager 10 salaries reported	$65,800 per year
Cook 11 salaries reported	$17.16 per hour

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