general manager

data entry clerk

assistant general manager

shift manager

shift leader

Twistee Treat USA

This is a job you use to get work history on your resumé in order to get a better job. The hours were random and usually really low and you were often cut on your already short shift. 
 As a shift leader a typical day would normally include cleaning up after the opener since they were usually left alone all day, even if it gets busy. This is then followed by attempting to meet un-realistic labor. This is not the fault of the GM but rather the company itself which has one goal in mind and that is to profit by cutting any and all corners possible. 
 You can also expect the company to implement policies at will, most of which hindered the speed of service/moral of workers. 
 The training is essentially non-existant for all positions and one must pray the GM is a decent teacher. If you don't get the position in time, you're booted. Favoritism also plays a role within the company/store. You don't want to be the person no one likes.
 To end on a positive note; this was an fun first job and you will make a lot of friends here. Being kept in a small area you get to know everyone. Just look for jobs the entire time you're here, don't get stuck.

Its a typical teen job. Management is ignorant as most things were broken on a regular basis and rarely were replaced or completely ignored. It honestly sucked seeing that you would sometimes get 3 hour shifts for no reason; even worse getting closing shifts because at the location I worked rarely anyone cleaned up after themselves and if you got a closing shift you were the one cleaning up after them. It also gets extremely dirty and unorganized sometimes. At first I understood how when it gets very busy things can get a bit disorganized, however people were lazy and bins of candy would pile up on top of another until someone cared enough to put them away. One example of uncleanliness was the twirl machine we use to blend things; at the end of a busy day there would be dried up ice cream caked onto the sides that would take a good amount of time to scrape and clean off. The bottom line is its just nasty sometimes, consider working somewhere else. 

This is a great job to advance in, general manager is great for when you're young, especially the pay! Work and life balance is terrible and having to cover when people call out was terrible as we had to cover if no one else would. Upper management switched in 2023/2024 and it was terrible- felt unnoticed and felt as I was not good enough. I often felt unable to go to HR for anything and emails were ghosted and many things delayed- raises were never put in once on time. Freedom to do what I need and felt trusted by area director. All area directors I met during my time were kind and helpful, they're truly amazing and made my job easier. Typically working with teenagers / young adults, pros and cons but that's just age and how you manage, definitely wasn't easy. You can qualify for bonuses, was changed on how its scored now, which was not a happy thing as some things we cannot control. 

Working at Twistee Treat had some positive moments, but overall it was a frustrating experience. Management expectations were often unrealistic, and communication between managers and employees was inconsistent. Scheduling could be unpredictable, making it difficult to maintain a healthy work-life balance.

Employees were frequently expected to handle multiple responsibilities at once, often without adequate staffing or support. Training for new procedures was sometimes lacking, which led to confusion and unnecessary stress. Hard work and dedication did not always feel recognized or appreciated.

The fast-paced environment can be manageable for some people, but the lack of organization and support made the job more challenging than it needed to be. I would recommend improvements in communication, staffing, employee recognition, and management practices to create a better workplace culture.

















































































A typical day of work might consist of a handful of customers yelling in your face because they ordered wrong and chose to blame you for their ignorance. And when they complain to corporate, us, the employees are, and always will be at fault. This company will always put the customers first, even when we are threatened by people saying things such as "a lot of people carry guns you know" and many racist and vulgar comments. I have learned how to have thick skin through this job, so if that's what you're looking for, you found the perfect job. I have met some of my best friends through this job, considering we knew each others pain every time we walked through the door of that stupid giant ice cream cone. This job has has its terrible moments, for sure.

Overall not worth it unless you’re a minor. The job itself is easy and fun however management and the workers are beyond disrespectful and disappointing. They have no care for anyone but their higher up management and when issues are brought to their attention it goes unnoticed or takes weeks to have anything be done about it. They bullying environment their is one of itself on top of not being payed anywhere near what you should for what you do. You would get minor starting their first week making the same amount as you while you’re doing 3 peoples jobs on top of yours and had been for weeks. The overall treatment of the place is bad minors get more hours and advantages which is crazy considering they can’t work half of them, my best advice would be to find a different shop if you want to work with ice cream.

The job is SUPER easy (yes even management) You make ice cream and hand out smiles all day. It’s very fast paced, but a very fun environment. The building is small, so not a lot to clean and it’s cold year round, so no sweating in July. The pay was incredible and they really do care about you maxing out bonuses… BUT you will be working 45+ hours a week and five or more days. It is a great job for someone who is young, wanting to save up before settling down or someone without lots of family or obligations. It really sucks to plan a day out (spend money on concert tickets and hotel and then not get a refund) and then have to cancel everything to come in because you’re the manager and it’s the right thing to do when someone calls out for the night. But again, the pay was insanely good. 

This job for me did its part of getting me through high school and giving me more of a work ethic. This job is not however something I would recommend for anyone looking for real employment that is older than 18 years old. The pay is minimum wage and there is almost no room for advancement. The management was never knowledgeable about things they should have known and ended up doing many things last minute. My immediate superior was also abysmal in her handling of computers and machinery, ultimately any problem that occurred fell to me to fix until I was spending more of my time as a maintenance man doing things well outside my job description instead of the job I was hired for, and not getting paid anything different for it.

A typical day is slow until around 6-8pm, once people get off of work it tends to pick up the pace and becomes busy. I have learned teamwork and devotion skills, though the management needs to be reevaluated and dealt with, I called out sick for the second time in my six months there just to be denied hours for an entire week because I was sick. The culture is diverse and you meet a lot of different people, the most difficult part would have to be working through a rush with one or two other people but it works if you understand one another really well. I enjoy working with others the most.

I've been working here since August of last year. During the weekdays, it's a pretty easy job; serve ice cream, clean, go home. During the week you'll typically work with 1 or 2 other people, but the work load is never too much to handle. It's most stressful during the weekends and summer, lines can get very long and customers  can get very frustrated. I got promoted to a shift lead after working as a smile maker for 2 months, my only complaint is the pay. Smile Makers all make $10, while shift leads make $11. I feel we deserve just a little bit more, but it isn't too big of a problem. Hours are super flexible and coworkers are always willing to cover for each other. As a highschool student, this is very important to me. 

Top Job Titles	Average Salary
General manager 1 salary reported	$42,000 per year
Data entry clerk 4 salaries reported	$18.00 per hour
Assistant general manager 1 salary reported	$17.50 per hour
Shift manager 3 salaries reported	$11.50 per hour
Shift leader 1 salary reported	$16.00 per hour

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