medical assistant

front desk agent

scheduler

physician assistant

revenue cycle specialist

U.S. Dermatology Partners

This job is a good place to start if you need clinical hours for Med/Nursing/PA school and also a fair entry level job. There are several dermatology offices near both locations but USDP is a bit more generous with compensation. The overall clinical staff consists of recent college grads and a few older employees. MA’s are placed in a clinic of 1 or 2 others with a doctor who works 4 days a week; the 1 day you don’t work you’re on standby in case they call you in for whatever reason. There are 2 locations (Rockville & Silver Spring) that a handful of providers bounce between whereas a few will stay at one specific location. Each clinic has its own system/routine because the providers have different preferences. The practice also has a couple of in house surgeons so they don’t always have to refer out. The providers (MDs and PAs) are great to work with! They’re usually willing to write letters of recc for school.

They use ModMed EMA for EMR and NexGen for scheduling. Getting to know the systems was initially challenging but after some time you’ll get used to it. There is A LOT of turnover (whether people leave for school or find another job) so there is no set training system, it’s more learn-as-you-go. Because of the high turnover, the staff is often short staffed and overworked which can easily cause burnout. In addition to turnover, clinical management is absolutely awful and toxic. They aren’t helpful because they do not understand the clinical setting nor do they possess much needed leadership skills- it’s very disappointing. HR is located in TX so they don’t really care about you. Staff group meetings are often unproductive but one-on-one meetings with the practice admin is usually the only way things get done. Communication in the overall office could use some improvement because often times a staff group would be informed of something while another is not. 

Overall working here is good for clinical experience, but definitely a temporary job. Set boundaries early on (providing your availability, otherwise they’ll assume you’re always free and schedule you all the time). This job isn’t for you if you cannot handle being in a fast paced environment, cannot handle pressure or are sensitive (sometimes people in the office or even patients can be mean). The office culture/company morale could also use improvement because since it’s such a large company, one can easily feel insignificant or unseen. 

I spent 4 years working for this company and every one more miserable than the one before. 

When I started here the work culture was wonderful. I met some fantastic people, and management/supervisors were so helpful, and really wanted you to succeed.  Then, as it happens with so many companies, the good supervisors leave, and management will insert favorites with absolutely no management skills or training, and said manager will promote her longtime friend to supervisor.  Scheduling, which was once a great department in which to work, has shifted into a "call center" and all the horror that implies. Your calls will be timed, so even if you are helping a patient on a rather complicated call, you will be emailed about call times. Patients on the phone are so unkind because of long hold times that you have no control over. 

The front desk is no better. I would arrive at my scheduled office, only to be told someone at an office an hour away called in, and I have to drive all the way there immediately to fill in.  When I transitioned to the front desk, I was told there would be opportunities, only to be offered a yearly merit increase of twelve cents an hour. You will hear about how there isn't money in the budget for anything more, only to receive an email from the CFO about record profits for the year. 

The doctors are among some of the most awful people I have ever encountered.  Yes, they are MD's worthy of respect, but they will not acknowledge you even if you are standing right in front of them. You're not "allowed" to ask them a question directly, as you are less than, and will have to ask their clinic team any questions you might have.  Also frightening is the fact that they refer to medial assistants, with no formal training as "nurse" to patients.  Patients think they are talking to a medical professional, when in fact, it's a medical assistant who does nothing but answer phones all day.  Also, they aren't much interested in staffing their smaller clinics with actual doctors. It's all NP's and PA's because it's cheaper and will maximize profits.

Upper management is just a couple of MBA's with ideas that go nowhere.  They are more interested in profits, and numbers.  They put an emphasis on higher education, and the importance of a degree for management, then hire on a practice administrator with no formal higher education at all, but because she once worked with the VP, she was ok. 

It's just so toxic, and in Tyler Texas, there are jobs like these in healthcare all over the area, there is way better out there. 

A typical day at work is clocking in to passive-aggressive, petty emails complaining that everyone is doing things wrong. It isn't constructive criticism and worst of all you were probably never trained fully/correctly on what they are complaining about... and it's very likely you asked for help on the subject in the past and were ignored. Daily work becomes very frustrating as you never feel you are doing things correctly and are ignored when you ask for guidance. 

What's worse is this even happens when you have an upset patient or a patient asking for info. You go to the person who has the power to help the patient and are told to lie to the patient that they aren't available and will call back later. THIS EVEN HAPPENS IN EMERGENCY SITUATIONS or people having bad side effects to medication or other more pressing concerns. Patients view the front desk workers as incompetent due to this, even though it isn't our fault the medical assistants won't bother to get on the phone. The medical assistants also treat you like trash for months. There's lots of hypocrisy (people complain when another person is on their phone even if they are looking at facebook themselves etc. They mess up, it is an honest mistake - you mess up, you are an idiot they will gossip about now.)

Management is terrible. Lack of professionalism and favoritism. (I was told to snitch on THE PERSON TRAINING ME on my first day in front of a bunch of staff. Very awkward.) You could have an angry patient on the phone who wants to talk to a manager, he would say transfer it and then not pick up the phone...USDP corporate trainers are just as bad as the ones in the office. All they care about is money. Patient care is secondary.

Worst of all you are completely disposable in this company. They will fire you without a moment's notice or without ever discussing that you need to change your performance. And yet complain about high turnover... Even tried to slowly get rid of a provider. There is also no room for advancement in any way.

This is an "in-between" type of job. If you need something to pay the bills and get medical insurance it is fine, but you won't want to stay long term. If you get hired, don't stop your job search! Many people quit on the first day.

The company, as a whole, can be a little misleading. For example, we were actually issued a company wide email to all our locations throughout the U.S asking current employees to log in and give higher ratings to the company on job boards (and which ones since links to the sites was also provided in the email) due to the fact that the ratings had fallen so low. This was a decree issued from our corporate office which is the only reason why ratings are currently as high as they are now.

The issue is not so much the department you are in which are, typically, filled with fun loving and energetic people that care for their job and the patients despite the somewhat High School cliquish atmosphere that is sometimes displayed.  The issue is with upper management and the the fact that the company grew too rapidly without proper communication. Their goal was to go from being the third (3rd) largest dermatology group in the nation to the number one spot which they accomplished in a three year time frame by adding location after location and provider after provider without properly going through the proper protocols to make sure everything was functioning properly.  This actually resulted in nearly 1 million dollars worth of losses due to patients and insurance not being properly billed between the years or 2016 and 2019.  The company lost a lot of money pertaining to this combined with the fact that they lost even more attempting to outfit so many new locations and providers. 

Currently, the company is stable but just barely. It now has to be mindful of its spending and, basically, cut cost in various departments and wait for revenue to build back up so that it can, again, be considered "profitable"

Aside from that the company has been known to "blackball" and potentially perform career sabotage on employees no longer employed with the company due to various reasons. A sad state of affairs to say the least.  

I would simply advise caution when considering employment with this company  and be certain that you truly like the position you are signing on for because company advancement is really not an option.

I've been at USDP for 6 months now and couldn't be more invigorated to continue to work here.  This business functions like butter.  The overall strategy of the business is sound and this is a long-term place to be.  I don't look at this as my current job, I look at it as my last job as there is so much opportunity in the organization for career advancement.  Not to mention the explosive growth the company has had year over year - this is the place to be.

I have every tool I need to get my job done.  If I need something, I ask and then receive.  

Support from the C-level down is absolutely rock solid.  Every person on our senior management is approachable, friendly, and always willing to lead a hand if needed.  Communications are not only open with the team I'm on, but company-wide with truly amazing and friendly people.  I have not met a single person at USDP that is not easy to work with - and that's really saying something.

I feel my value to the company is recognized and appreciated.  There is a tremendous amount of talent making strategic decisions at USDP.  Meaning, the people that work here are the best of the best.

Stress is not an issue.  Our teams work seamlessly together.  It is all about getting the job done.  Management is trusting - they will want updates on projects and they have full faith that you'll follow through with your work.  The management is also the opposite of a "seagull manager" (watching your every move).  This is a massive plus.

Working here, you are not just a number in HR - you are a person with a name, and treated well.

My summary:
I legitimately love it here.  I love the people I work with.  I love the strategic growth plans of the company.  I couldn't be more proud and thankful to work here.

I started out believing this would be a true partnership, but it quickly became clear that it meant being permanently available. Communication never really stopped, with emails and messages continuing well beyond standard hours, including late nights and weekends, and there was an unspoken expectation that responses should be immediate. Being "off the clock" was more theory than reality, because there was always something urgent that could not wait, no matter the time.
The culture strongly reinforced the idea that true commitment meant constant accessibility, and anything less felt like falling short. Over time, personal boundaries were treated as negotiable at best, and attempts to protect personal time often came with subtle guilt or pressure, as if stepping back was letting others down. Weekends and evenings gradually stopped feeling like personal space, as work steadily expanded into every part of life. That constant intrusion slowly eroded everything outside of work. Family time, rest, and personal relationships all began to shrink as more obligations were accepted out of pressure and expectation. It became easier to say yes than to push back, and that pattern built up until burnout and resentment became unavoidable. I kept hoping the expectations would ease or normalize into something sustainable, but the underlying demand that work always comes first never actually changed.

Very stressful and hateful place to work. The worst place that I have ever worked. 

As far as training with this company goes, it is awful. Because we were so short staffed, I was not able to be trained properly. I was reassured multiple times that I am not were I need to be because we were short staffed and that it wasn't my fault. 
They took me off from rooming patients and had me doing other jobs, then randomly threw me into rooming patients and doing charting after weeks off. Since I wasn't fully trained I could not keep up and was scolded on not being fully trained. I was later brought into management and was told I had less than 10 days to see if my performance would improve or I would be let go. It didn't matter that I was told weeks ago that I was not where I should be due to being short staffed. When I mentioned that, I was told that was not the case. So basically I was lied to by the person training me. 

In addition this office has a very high school atmosphere, long time employees are allowed to bully new hires, there is a lack of consistency, rules apply on a person to person basis. I never really felt bullied but I know others have,and I can understand why. Management is fickle and inconsistent. Lack of experience is very evident. The providers are easy to work with at this location but the staff are very immature and work the under mob mentality of a high school group of girls. Your work ethic will not matter at this location, who you make friends with will.

US Dermatology is a company that strives to lead its sector in professionalism and excellence while still recognizing that excellence and success is dependant upon its greatest resource: its people.  Offices often celebrate birthdays, anniversaries, and holidays together.  The culture is focused on coaching and developing employees for growth and improvement, rather than scolding and reprimanding with threats of separation.  Employees are promoted and advance from within as opportunities arise.  The company continues to grow at a steady rate and seems to genuinely be committed to sharing the benefits of that growth with its employees.  If the benefits were improved (more generous pto, paid maternity/paternity leave, more affordable insurance for depandants), it would probably be the best company I've ever worked for, and even with benefits as they are, it is still absolutely one of the best companies I've ever worked for.

I highly recommend it as a great place to start or advance your career.

Being that this is a corporate company, you can very much well say that the benefits are horrible, whatever they start you out at don’t expect more than what you’re making, there is no room for growth, and management is not on site which therefore I feel that is an overall issue being that the management comes once a month, if that. Management has stated they oversee multiple locations, but in my opinion they oversee one too many and barely can keep up with a small office alone. They don’t care for their patients but more so money but are very cheap with running the office. (Management didn’t even want to order water jugs for patients in the waiting room). Luckily being hands on I was able to pick up off training from another office. However, the lack of training and the way the company runs as a whole from the scheduling center to verifying insurance when patient comes in and not before hand is a total disaster as well as unorganized. Employees never even received their Christmas benefit (gift card) after being told we would get something. They show no appreciation to their employees. Don’t expect to have management help you when there is an overall issues at your onsite office. This is what led me to leave. No structure whatsoever which causes overall drama in the office. My last job was corporate setting and more  than likely their competitors but never did I not feel appreciated compared to working for this company. 

My experience at U.S. Dermatology Partners in Scottsdale, AZ — specifically in the cosmetic division — was disappointing and not aligned with what I expected from a professional medical setting.
The work environment was consistently unprofessional, with internal favoritism, cliques, and poor communication creating a divisive atmosphere. Teamwork was often undermined by gossip and a lack of accountability, which directly impacted morale and daily operations.

Management failed to provide meaningful support or address serious workplace concerns. Employees who raised issues were often met with resistance or silence, and there was no clear or safe process in place for reporting misconduct. Leadership appeared more focused on maintaining the status quo than on fostering a healthy and respectful work culture.

Advancement opportunities were minimal unless you were part of an inner circle. It was common for some employees to take on multiple roles without proper recognition or compensation, while others were allowed to underperform without consequence.

Overall, the lack of professionalism, transparency, and leadership made this a difficult and frustrating place to work. I would not recommend this location to those seeking a supportive or growth-oriented environment.


Top Job Titles	Average Salary
Medical assistant 1 salary reported	$19.00 per hour
Front desk agent 5 salaries reported	$16.80 per hour
Scheduler 16 salaries reported	$19.19 per hour
Physician assistant 18 salaries reported	$145,833 per year
Revenue cycle specialist 5 salaries reported	$17.00 per hour

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