member services representative

financial consultant

member experience specialist

branch manager

staff manager

U.S. Eagle Federal Credit Union

Management is good, they're very supportive and take great care of employees with raises, encouragement, and treats like donuts or pizza (expect to gain a few pounds, members bring snacks too). They offer pretty good paid time off and of course paid holidays are great. You only work every other Saturday, which is only until 1pm so I can't complain. However, they've become way too sales oriented and went more towards money over people. They tripled the sales goal and completely got rid of the incentive. So now instead of 3 referrals a week getting a little gift card, we now have to get 40 a month (or less depending on it you're 3/4 time or part time) and get nothing in return but maybe a round of applause at the weekly meeting. Sales and referrals are all they can talk about now too, every day every week, just keep pushing more products. Not only that but then they started nickle and dime'ing our members. We charge crazy fees for business accounts and then double or tripled the checking account fees, and will get upset if you help the member switch to a lower level checking account to avoid the fee. I feel like it's becoming a bank now and it's frustrating

I have been with US Eagle for just over a year and a half. US Eagle is the best place I have worked, management is supportive and they really honor an open door policy. The best part of my job is my co workers, all of them. I am apart of a very supportive team. The contact center is a very demanding job but management does their best to try and make our day as fun and as upbeat as possible. We play games as teams in chat throughout the day at the end of the month. We have team challenges, all for fun. I work from home but once a month we all gather in office for a “fun” day. 
I am a mom of 4 kids and management is very supportive of a positive work/home life balance. In the event that myself or children have been sick I have never felt uncomfortable to reach out to management and take a day off, knowing they will be short staffed they are always kind, and supportive.
US Eagle is a great environment with great people. 

What is the best part of working at the company?
The best part of working for US Eagle is that it truly cares about its employees and is true to the mission of creating a world where people matter more than numbers. There is a passion for helping our community, members, and each other succeed that goes from the tellers to the CEO. 

What is the most stressful part about working at the company?
For me, there is not a stressful part about working at the company.

What is the work environment and culture like at the company?
The work environment and culture are one of collaboration amongst team members and departments, fun with monthly employee engagement activities, and rewarding with volunteerism in our community from all levels of the organization.

Training is a joke they give you a 2 week crash course with 2 huge 3 ring binders full of information. Worst of all training wasn’t even specific to the position you were hired for they give you general information and basically throw you to the wolves. EServices is expected to know everything. Every department transfers calls to EServices if they have a member in front of them literally in the branch they have the member contact EServices for any questions or issue that they don’t feel like dealing with. They are never fully staffed which makes call volume ridiculous. Working Saturday was the worst you don’t get a lunch break since your only working 7 not 8 hours it’s a long day. During the week you may only be scheduled 4 or 5 hours but still have to take a lunch it’s ridiculous. EServices had the hardest job and are the least appreciated or recognized.

Senior management preached people over profits since it was established as the CU's motto. Yet within 6 months, I was terminated for not meeting profit goals??! And was given falsified and contested employee reviews and no one in HR or senior management would address this intentional blacklisting with me.  Given one month to do a year's worth of production "or else" basically put me out on the streets with no severance package, career help, nor career counseling. Senior management disappeared from the picture and refused my calls, contacts and requests for resources, support and help. People over profits are only words to management, becasue they sound popular.

Their driving force is really a farce!! Beware the managers who are all puff and gruff, with no honesty, leadership nor substance!

This organization unfortunately does not value IT or process change. Hours are spent on enhancements to existing software, which are not used. This company has roughly 220 employees and uses 200 applications, softwares and platforms. When a process is broken, the organization looks to purchase a new software instead of analyzing current state to determine the root cause, and leaves IT out of the process until implementation. 

There is no collaboration between the different IT departments; everything is in a silo, resulting in poor communication. There is also no advancement, or opportunities to learn or grow. Zero mentorship.

Training is a joke they give you a 2 week crash course with 2 huge 3 ring binders full of information. Worst of all training wasn’t even specific to the position you were hired for they give you general information and basically throw you to the wolves. EServices is expected to know everything. Every department  transfers calls to EServices if they have a member in front of them literally in the branch they have the member contact EServices for any questions or issue that they don’t feel like dealing with. They are never fully staffed which makes call volume ridiculous. EServices had the hardest job and are the least appreciated or recognized.

My typical work day consisted of handling my own cash drawer and with the assistance of another employee, we would check our night drop envelopes and side drops envelopes every morning. After a year of working for this company, it teaches you to better organize your finances or any other things going on in your personal financial life. I got along great with my employees and enjoyed each day working them. The difficult part of this job is the same routine practiced every day, not moving around much and 8+ hours of staring into a computer screen.

the part I enjoyed the most would have to be all the wonderful members I got to meet and talk to, including work members. the hardest part would have to be trying to get every need of an individual done, fast, and efficiently without making mistakes. I learned that everyone around us is going through something and if them talking with me for just a few minutes help shed a little light into their life then at the end of the day then I am doing something right. The workplace was fun, everyone was super nice and willing to help with whatever you need which was very much appreciated.

I love working for U.S. Eagle.  The mission of the credit union is held and it constantly shown.  I have had extreme success in promotions, started as a teller and move into a Leadership role in a matter of 5 years. I had not prior banking experience.  If you are driven you will succeed.  I have had some great managers and leads that helped me get to the level that I am at. I have appreciated the opportunities that i have been given and the people that I have worked with.

Top Job Titles	Average Salary
Member services representative 4 salaries reported	$21.12 per hour
Financial consultant 5 salaries reported	$25.86 per hour
Member experience specialist 3 salaries reported	$68,498 per year
Branch manager 1 salary reported	$67,825 per year
Staff manager 1 salary reported	$70,259 per year

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