financial specialist

teller

branch manager

bank clerk

senior clerk

UW Credit Union

The Good:

I think compensation is very fair. They are very committed to their foundation pay, and I found the pay for my position to be above average based on experience. Most of the fringe benefits are solid as well, but health insurance is horrendous. They do put quite a bit into your HSA each year with no match requirement, but I still found the overall health insurance package to be subpar at best. 

Job security is a near guarantee. The bare minimum is enough to stick around. I'm not encouraging you to do the bare minimum, but you'd be fine if you really wanted to go that route.

The Meh:

Promotions can be hard to come by, but that's not really a knock on the organization because it's highly dependent on your department and the needs of the organization. There just isn't room to advance in smaller departments, and it isn't logical for an organization of this size to grow certain areas. Overall, I would say that they're pretty fair with their promotions, but it depends on if your department is large enough for it.

The culture is focused on building a family. If you appreciate that in a job, you'll be ecstatic. If  you don't care one way or another, you'll probably be okay with it for awhile but will get annoyed after some time. If you don't appreciate that in a job, I imagine you won't be ecstatic.

Work/Life balance is decent. They have rules restricting how you approach that balance; They aren't super strict, but they're not as lenient as you'd expect them to be.

I think some positions can get pretty boring after while. The nature of the work is cyclical and consistent, but it's not really the doing of the credit union. Either way, this can be a pretty big pro or con depending on what you prefer.

The Bad:

Because the bare minimum is enough to stick around, you will often have to send things back to the same people who don't care enough to do their job well. While it's generally a small subset of an entire position group, it can get tiresome.

Your job is going to be very hit or miss depending on who's managing you and how they approach management. The executive team doesn't really understand what their employees want and are prone to making questionable or out-of-touch decisions, so again, your direct management team is going to dictate your entire experience. In tandem with this is the fact that training is also hit or miss depending on who's managing you and how much they care. I rated this a 2/5 because I did have a couple managers who positively influenced my time at the credit union, but the general sentiment I got from interacting with people is that direct management and the executive team are both floating between sub-par and bad as a whole. 

While I worked for a great company and would recommend it to many people, my experience under new management after a move was not up to par with company values and standards. There is a divide between those who believe and follow the vision (and lead accordingly) and those who are mostly focused on their own goal, gains & personal agenda (basically doing whatever they need to do to look good on paper, and failing others below them in the process).
For the most part, work culture was great. I would say about 80-85% of employees you came into contact were wonderful to work with and left lasting (good) impressions. It wasn't hard to make good and lasting connections/friendships there. Loved how much the credit union focused on its surrounding community and schools. Hardest part? Working towards advancement, depending on your role, unpleasant members, volume (depending on location & staffing)
Great benefits package (health, dental, vision), impressive 401(k) matching, and education assistance.

Great place to grow professionally (if interested in the financial world). Just be mindful of who is leading/coaching you (or failing to) and the vibe others get from them. Actions speak louder than words...

Great opportunity for anyone to build customer service and people skills.

THE PROS
Working at UWCU was one of the best experiences I have ever gotten from an employer.  The managers I've had were completely genuine and want what's best for you.  The wages are fair and your coworkers, for the most part, are friendly and were intentionally hired and put there in the position to help you.  There's a mutual understanding that teamwork is what gets you thru the day/week/year so working at one of the branches truly feels like a tight-knit family.  The interview and hiring process was simple, and the training was adequate.  If you are ready to be constantly learning and growing, UWCU is an incredible place for that.  Many advancement opportunities within the company.  Generous PTO, benefits, and flexibility with schedule.

THE CONS
- It's no secret that some branches have better managers than others and consistency isn't great if you're transferred from branch to branch
- oftentimes, managers are overloaded with too much work, and you're left alone to deal with members or any escalations
- it's typical that some kind of technology might experience "issues" and are down quite frequently (ex: Card Machine, TCR issues, etc.)  This causes inconveniences to members and the workers ultimately suffer

As a Financial Specialist at the UW Credit Union, I can confidently say that it is a great place to work. The work environment is relaxed and casual, which contributes to a positive and productive atmosphere.

The management team is committed to continual training, which, while sometimes reducing their time for on-the-floor duties, ensures that they are always up-to-date and equipped to provide the best support possible. They stress leadership in every position, fostering a culture of empowerment and growth. Management is generally very understanding and helpful, further enhancing the supportive work environment.

The benefits at UW Credit Union are hard to beat. With more than 3 weeks of paid earned time off per year, paid maternity and paternity leave, paid sick leave, paid caregiver leave, and more, they truly prioritize work-life balance. These benefits reflect the organization’s commitment to its employees’ well-being.

Based on my experience, I would highly recommend the UW Credit Union as a good place to work. Whether you’re starting your career in finance or looking to make a change, UW Credit Union offers a rewarding and supportive environment.

Working with UWCU has been an interesting journey. Expectations are not the same across the board.  If you are a person of color it’s not a great to work.  That is largely ignored on the surveys because has had the lowest ratings since the company became “diverse”.  Instead of addressing  the tough issues, management tends to ignore it and overlook them. 

 When I first started working here, the company was going through  some positive growing pains from top down. It was a lot of turn over, but it seemed that a lot of people were stepping into those roles internally. Now not so much. 

The company has recently started pushing cultural diversity, which is coming off as a political joke to the diverse population.  There is still a large Gap in bridging the bias gap. No examples of diversity in the corporate office or in upper management. “ no one of color is qualified”.  

Communication lacks from top down. 

Performance is the companies way of pushing people out.

Overall the company was decent to work for, because of the co workers. I started as a teller and that was amazing. I quickly got promoted to F.S. 

Once I became and FS things got tough. They preach how they want you to be member focused, and how they want you to do what's in the best interest of the member. At the end of the day, it's just talk. They are very numbers driven. They preach your scorecard is only half of what counts towards your raise. Again, that is just talk. They make it 100% of what counts towards your raise. You can't even switch branches to be closer to home, if your scorecard isn't where they want it. Also management is never around. When they are they talk a lot about hitting goals. 

They preach work life balance, again just talk. If you want to go to school to further your education, they will make it a big deal. The FS Schedule is NOT flexible. you will work 8:45-5:45 or 9-6:15.

I really enjoyed my time at UW Credit Union. Had I not moved out of state, I think I would still work there. Pay was low but I think it's improved since I left. There were a few hateful members/customers that just couldn't be helped, but that's to be expected in customer service. I usually felt supported and training was good. Being a teller can be mind numbing, but there was hope to move on to better roles. My managers suggested applying for better positions a few times, so I really felt like they wanted me to grow with the organization. It was work you could feel good about, too. Had to promote things, which wasn't my cup of tea, but some people enjoy sales. If you do, and you're a people person, UWCU could be for you. 

Credit Union is growing very quickly to the point that it's causing an employee shortage. Growth is great, but not to the point that you can't fill positions quick enough. Work life balance use to be good but now is lacking. Provide great time off package but if you can't use it what is the point. Current location has had high turnover in the last couple of years because employees get burned out and leave because of lacking support from managers or upper management. I personally hope things change or I will continue to look for better opportunities outside of company. Long time employee that is frustrated with current situation and is hoping for a solution.

I had worked for the call center, Bss and graduated from Financial specialist training. Plan on being short staffed and over looked. Management in retail is in trauma response mode made to be stressed and multi tasking around most of the time. They make you feel like you don't matter and change directives often. They demand you tell them what you need when you don't know what to ask for. They blame you for being un happy or not reaching shifting goals you have no control over . Once in management, they will say they are having dialogs, but it is a trickle down manipulation approach. 

You were tethered to the phone as a financial specialist. If you turned your phone off for even 30 seconds they would call you and yell at you. They always wanted you to work through your lunch hour offering you food if you did. If you didnt you were treated really badly even though you worked 9 + hour days and needed a break. If you got sick you still had to ask to leave and even if you were throwing up they would tell you no. They were very unethical and should of gotten written up for it.

Top Job Titles	Average Salary
Financial specialist 3 salaries reported	$25.40 per hour
Teller 5 salaries reported	$17.00 per hour
Branch manager 3 salaries reported	$87,800 per year
Bank clerk 4 salaries reported	$16.81 per hour
Senior clerk 1 salary reported	$22.50 per hour

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