case manager

client services coordinator

account manager

clinical program manager

accounts receivable clerk

Ulliance

My experience at Ulliance was challenging due to significant gaps in training and unclear communication regarding job responsibilities. Several cases transferred to me contained errors, and I did not receive adequate instruction on how to correct or manage them. In addition, I was not informed about certain required duties until after they had already been missed, which created avoidable issues.

When I expressed concern that the role might not be the right fit due to the lack of structured training and support, my employment was terminated shortly afterward. While some coworkers were supportive, the overall onboarding process felt inconsistent and left me without the tools needed to succeed. Candidates considering this role may want to ask detailed questions about training, supervision, and expectations during the hiring process. Or find a different job somewhere else. 

There is a lot of micromanaging among departments. Compensation is lower than it should be, but management and owner continuously tell you that you should appreciate what you’re getting. They tell you you’re being paid well. There’s a lot of gaslighting going on. People rarely take accountability for their actions or words and are always passing blame. Training is scattered and while they do try to ensure you know the process, it’s fast moving and you’re regularly being told conflicting information. The benefits were okay, not great. PTO was okay, not great. The best thing was the camaraderie in the office environment, but with COVID that’s gone.  Very toxic environment. 

The most enjoyable part of the job would be individual clients and coworkers. The most difficult piece was the culture- micromanagement, mistrust and miscommunication. Job requires you go out of your way and travel/work outside of normal hours to deal with very serious events at a moment's notice, and with little to no appreciation. Continuous IT problems. Company misrepresents during sales process and provides inflated data during reporting to clients, creating irate clients and relationships that are difficult to manage.

A typical day finds an Account Manager counseling HR professionals about problem employees and setting them up for mandatory counseling. I learned the various aspects of keeping accounts satisfied with EAP services. Management is a bit old-fashioned. Co-workers are fun. The hardest part is it became too routine after 13 years. Most enjoyable part of the job was formulating relationships with company contacts.

There are pros and cons to every workplace. Ulliance has given me the opportunity to learn new skills and advance in my career. The people working at Ulliance are the difference maker. Coming in to work is not a chore because to my left and right there are genuine individuals, all working to make an impact. Helping people, and improving lives is the mission and the people that work here are behind it.

This is a great job if you're looking for an entry role! After a training period, working from home for a few days out of the week is allowed. The workplace culture is so nice, and it's easy to ask for help, especially when you are training. The work is easy once you get the hang of it, and if you're in the mental health field, this is a great way to get experience. The pay could be a bit more, but it's not awful for a job like this. Overall, a great job to be at!

The Owner of the company is a good man, passionate about what the company does, and wants to help. While health ins is good, the deductible is very high and there are no regular pay raises nor much opportunity for growth. There is some stubbornness in the owner with pay increases and allowing people to work from which has resulted in people leaving.

The experience was good and the job was interesting. But, management treats their staff like high school students. Also the people were very unfriendly and did not like to help out. A lot of work place bullying as well

I was employed for three years as a client service coordinator. The job is underpaid compared to the national average. There is not much organization within the company and management is often uninformed. Very kind people, but require additional structure and compensation.

Improving the lives of people we service. Very caring employees involved in the employee Assistance program.  The owner is also very involved in making life better for the people we serve as well as his employees.  With Ulliance honest and caring approach the company is continuing to grow.

Top Job Titles	Average Salary
Case manager 12 salaries reported	$24.75 per hour
Client services coordinator 4 salaries reported	$19.13 per hour
Account manager 4 salaries reported	$54,875 per year
Clinical program manager 5 salaries reported	$52,500 per year
Accounts receivable clerk 1 salary reported	$22.00 per hour

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