sales executive

care coordinator

customer success manager

sales director

engagement manager

Unite Us

Pros: 
There are still existing team members who are passionate about the mission and that is the reason they have stayed. Internal team members are dedicated to supporting each other through the constant change and chaos. 

Benefits are just-okay. Flexible PTO is great until it is rarely utilized because of the overflow of work and problems you return to because employee headcount and lack of sustained internal process improvements. 

Some managers truly do care about their team members but they are few and far between and cannot act in their true capacity to support their direct reports because of the lack of support or care from leadership


Cons:

Mission-Driven to Profit Driven: The biggest issue Unite Us has is how far they have strayed from both their external mission to CBOs and their internal mission and mottos for their employees.

They say Be a Good Human, but do not exhibit this themselves. 
They say Own It, but they create lack of transparency and use manipulative tactics and data to present a better outlook than what is actually occurring.
They say Always Collaborate, but they disregard team members who seek to do such and give preference to automations over human-centered and mission driven team members.
They say Think Big, but when you present innovative yet practical ideas for how to improve existing or new processes you are shot down. 

Toxic Culture and Environment: A company that once was so focused on providing an inclusive, supportive and compensated environment for employees has done a complete 180.

Departments are faced with extremely reduced headcounts with more work than ever, increased demands and constant "urgent" deadlines. There is high-pressure, demanding management that is only focused on the data based numbers over what is truly occurring at their company and why it is happening. 

Lack of Strategic and Long-Term Planning: 

Out of touch executives are failing to listen to employees, disregard feedback and only move forward with what they think is best for all while departments, management and team members suffer the consequences.


There is no real investment in employee career growth long term, no true focus on providing improved compensation and no visibility or transparency into what promotion opportunities are available to team members. This lack of long-term planning is consistently bandaged by short-term interim solutions that only lead to chaos and turnover.

Morale: Constant layoffs and extreme lack of transparency has caused morale to plummet. Employees are suffering both mentally and physically because of the demands put upon them and the lack of care from managers that only received their position through favoritism with little to no regard for the people they manage. 

Team members do not feel seen, supported or compensated. With immoral and unethical business decisions team members are all planning their exits because it is clear the company does not care about them the way the employees care about the mission.

UU has a great remote first policy and flexibility in terms of using vacation (as long as you have the right management). Mission driven to an extent, has the potential to really change things on the ground for people seeking essential services.

However, there is a desperate need for a company and management overhaul:

- Goals and priorities are created in a vacuum over several weeks, then abandoned very quickly. This leaves folks with whiplash in terms of executing priorities and even building cases for promotion. 
- As far as advancement goes, it is rife with nepotism and favoritism. Because priorities change so quickly and managers/directors are not really held accountable, it is very much “who you are friends with” in terms of actually getting ahead. New opportunities are withheld from the company at large and given to favorites. You have to get your manager's permission to even apply for a different role within the company.
- Massive discrepancies in structure create vastly different cultures and standards across the country. 
- You can easily be frozen out. The toxic positivity can create a keep your head down environment. Criticism of practices and feedback for management is not accepted. This includes the “anonymous “ engagement surveys. Drink the Kool Aid or else.
- The pay is fine. Unite Us tends to recruit safety net providers (Community Health Workers, non-profit staff, Social Workers etc) or people right out of grad school (Masters of Public Health, new engineers etc) and for them, it is the most money they have ever seen. But, if you live in a large metro area you will find that you are actually falling behind in terms of compensation, especially because Unite Us does not keep the compensation up with things like inflation etc. 
- Very profit driven right now. Company is not creating enough profit and therefore leans on sales teams and other departments to hit aggressive goals. What started out as a mission based objectives quickly became sales development. 
- Unite Us rarely refills talent. Folks are pushed out (or resign) and after they leave the managers spread more work to whoever remains. Despite being over ten years old most people are considered a “Vet” if they have been around more than a yr. Customers have to get to know new team members every few months.

Pros: Unlimited PTO if you get the chance to take it. You end up just getting the typical 3-4 weeks (includes sick leave) of PTO because of the amount of work and pressure to perform at a high level at all times. 

Well-developed operationally.

Good mission and valuable service that is improving how we care for patients. 

Progressive in the sense of using current methodologies and theories to approach work.

People doing the "on the ground work" are very dedicated to the mission and want to do a good job.

If the cons below are unimportant to you and you can perform on a high level quickly, keep your head down and thrive in an environment with little to no direction, this is the place for you! I have no doubt that Unite Us is a good fit for certain people.

Cons: Salaries according to statistics should be higher. 

Toxic, Eurocentric, disingenuous, every "man" for themselves culture. 

Poor internal relationship management.

Lack of caring for the wellbeing of employees.

DEI efforts are useless if people do not embody their learnings and apply it to their work and relationships with other employees.

If you do not meet their standards in 3 months, they will ask you to quit with no warning and then tell all your coworkers it wasn't a good fit instead of telling the truth that they forced the person out (in my department alone this happened several employees). 

They will try not to fire you in order to not pay unemployment benefits so they manipulate and coerce you into quitting.


This is not a place for growth, stability, transparency or collaboration. You can track the months or the change of the seasons by their multiple annual layoffs. I would respect them more if their layoffs actually improved anything, but in reality, it creates only more instability, overworked employees and confusion. The current executive leadership team fails to lead by example or with integrity. They fail at the first motto drilled into UU employees on Day 1: Be a Good Human.  How could good humans treat their employees so poorly? Do the founders realize they are not equipped to scale a business at this stage? They have not been profitable in years. This is a direct reflection of the founders. They have no product direction, never seen a roadmap to the finish and love to hire a new C-suite leader, restructure and make big, bold and empty promises.  Know that if you join, you will immediately experience a layoff, deal with huge tech debt, feel the full brunt of a truly toxic workplace. Spare your peace.

Onboarding is the waste of time because you truly have to dive in and teach yourself, sometimes you can shadow someone. Your job responsibilities are never 100% clear. Depending on which department you’re in, you will have to constantly teach and remind cross functional team members how to use the software platform. There’s a ton of micro aggressions and lack of collaboration from certain departments. 

The company receives the same feedback from each team wide survey, but no changes are made. 

They have layoffs every year (since 2020). I was impacted by one of them. My first bonus was great, after that it was a joke!

Leadership makes drastic team and protocol changes every 6 months and people quit in droves after each transition.  It’s a good job to get experience and learn how to navigate corporate America.

This company was, at one point, a really good place to work. However, over the past couple of years there has been a consistent downward trend in culture, opportunities for advancement have decreased, and poor decision making by the executives. People are not promoted based on merit, but favoritism. The leaders are not accountable for bad decision making, and it is the individual contributors who pay the price of their poor judgment. Additionally, contracts are routinely sold under false pretenses, and it is up to others in the organizations to find workarounds to fulfill obligations. Speaking up about problems leads to demotions and firings in retaliation, as opposed to managers being open to ideas about how to improve processes. Stay away. 

Management is immature and has virtually no leadership skills. As other reviewers have stated, culture is jammed packed with toxic positivity. Job growth and advancement are solely possible if you: 1) are friends with one of the original employees or 2) a contract is secured for your specific work (fee for service style). The website and marketing message is nice, but that’s about as far as it goes. 

At the end of the day, this is a for-profit software company and most roles function like those in a call center. Unfulfilling and boring. 

PS You might see Unite Us pop up on “Top Places to Work” lists. It’s a sham. Staff are manipulated and forced to provide positive feedback to those surveys and few staff stay behind a couple years meaning most respondents are still in the “honeymoon” phase. 

- Flexible work schedule
- Distrust of company and leadership after multiple rounds of sudden, unexpected, chaotic, traumatic layoffs
- Employee Resource Groups are well-funded and have freedom
- Voiced commitment to communities and their health, but real focus is on maximizing profitability with upper leadership making loads of money
- Value-driven workforce
- Believe that the product can and is making a big impact on communities
- Most colleagues are so nice and supportive
- Professional Development Support of up to $300 per year

Constant restructures and layoffs, with no backfills provided and existing work then saddled on to leftover employees. Started off as a reliable employer in ~2019 with great company culture and morale, but UU has since done a complete 180. At this point, everyone is overworked and under-appreciated, salaries have not budged in years, and higher ups only want to see yes-men working for their departments. 

Extremely demoralizing as a manager who cared about their team to watch the company continue to push people to their limits and ignore constant pleas for additional manpower/cross-training/anything to help workload. 

Leadership has gotten less understanding, less reasonable, and less diverse as time has gone on. Not the company it set out to be. 

What is the best part of working at the company?
Working with the community and the fulfillment in the work itself.

What is the most stressful part about working at the company?
The frequency in layoffs and position changes.

What is the work environment and culture like at the company?
The work environment is unpredictable and the culture may not be as diverse.

What is a typical day like for you at the company?
A typical day would involve many internal meetings, external meetings planned with community partners, and some time to work on planning and preparation for execution and implementation.

Top Job Titles	Average Salary
Sales executive 3 salaries reported	$90,250 per year
Care coordinator 2 salaries reported	$23.08 per hour
Customer success manager 1 salary reported	$114,000 per year
Sales director 3 salaries reported	$108,333 per year
Engagement manager 7 salaries reported	$73,929 per year

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