teller

senior universal banker

customer service representative

branch manager

lead teller

United Community Bank

There does seem to be a heightened exodus in the last 6 months.  
Good hours, unless you are a teller, then share every other Saturday banking drive through hours.
Typically nice team members just trying to make it through the day.
Management enables customers to continue being rude and aggressive and then writes up the employee who believes in professional boundaries.

This employer is not a living wage proponent.  Keep that in mind.
 If you're a single family earner, you'll never make it on $10 teller - $12-14 CSR.  Other positions are very limited.

The grief you get will not be worth the extra added effort.

If they would have their managers live out the golden rule, stick up for their  employees, stepping in when customers are yelling and aggressive, that manager would be seen as a true leader, worthy of support and drive to accomplish the Bank's quarterly and annual objectives/sales goals.
So hard to tell if they, too, are just trying to survive or they really are that unhappy - regardless they spew negativity and threats/passive aggressive style.
A great deal is added into the budget for security enhancements for the customers.  With identity theft, fraudulent activities, and scammers reaching epic proportions, it would be wise to get out of the old way of banking and come into this new decade with privacy and confidentiality measures reigning supreme.  Offices.  Doors.  Contain possible breaches, by doing the obvious.

In this particular department the environment is terrible. Old manager left after 9 years and you can see why. Sick time is abused and everyone is always stressed out about work that’s assigned. Team Lead is unprofessional and ALWAYS rude, oh and definitely knows how to put on a front for the right people. Pure misery! I get it people go through things and feel overwhelmed after given more and more task but that doesn’t give you a reason to take it out on your teammates and snap constantly. There’s also a level of professionalism you should have when you’re in certain positions so discussing other teammates amongst teammates is not okay. The new manager is nice and definitely implementing new things to benefit that department but there are people who are stuck in their ways and not for what they’re trying to do. If definition of “Just a number” needs to be defined by a company this is it. You leave today your position will be posted by night for sure. Also, don’t think anyone is your friend because they sit and talk about one another once they’re out of the office… never fails! If I can give any advice stay to yourself. 

Typically an 8 hour day of verifying new and existing customer documentation versus the data entered on the data base. Returned paperwork to bank for any discrepancies or missing docs. Verified any changes made to accounts by co workers for accuracy.

Of course as it is with every business there is more to it behind the scenes than the customer can see "on stage". But seeing how much behind the scenes work there is to banking was eye opening.

Management was generally good in all aspects at sometimes there were conflicts among department heads.

Loved my co-workers, all worked together for a common goal of accuracy and customer satisfaction.

Keeping up to date with the daily changes in bank could be challenging but always attainable.

Occasionally, the volume of work would become excessive with "specials" on accounts so the push to bring the back log current was demanding but rewarding at the same time.

I worked here for a couple months and the supervisor let one of the employees run all over him while allowing that employee to do whatever they pleased. Meaning that they were not required to take calls and could request any kind of extra help they needed. I expressed my concerns many times but felt they went unheard. To this day I have heard that nothing has been done about the situation and a couple others are looking to leave. The supervisor was only concerned about their own personal life and would leave us alone the first week of live transactions just for their own wants. Basically, they will take anyone they can and not enforce the same rules that you are forced to follow. The turn over will be high if these two people are still in the department.

A typical day on my job would be to take care of customers needs whether by phone or in person or maybe even some walk up customers that come up to my desk.
I have learned to practice good customer service by calling people by their name, asking for their business and telling them my name or giving them a business card to call me back if needed.
The management and my co-workers are good people to work with and they have become family to me.
The hardest part of my job is when a customer comes in to open an account that is not a typical account and I may not do this type but once in a while it gets a little confusing to do.
The most enjoyable part of my job is to see a customer that I have helped be so happy that I was of great service to them.

The employees are only there to make the big bosses money. No overtime is allowed, and if you do get overtime you get a "warning" that they will cut back your hours or fire you if you can't "be a team member and work like everyone else." Meetings are always done after the day is over and they make you clock out for a two hour meeting on employee performance. You are paid on a salary bi-monthly, which equals to about four weeks of working for free each year if you calculate it by what you're making per hour. The selling requirements are ridiculously high. The biggest raise I've ever seen someone get was 2 percent. I've seen people hired for management positions that haven't ever had banking experience, but they refuse to promote from the inside. The retirement plans, insurance plans and employee benefits suck.

A typical day at work was extremely busy, which I liked. I had rather be busy than idle. My job was a continual learning process, which was good. I like learning new things. My immediate management was good. Our workplace culture was good because we were the Bank That Service Built. The hardest part of the job was that it was sometimes overwhelming and upper management looked more closely at “statistics and test results” instead of listening to us and said we did not need more help. We could have used at least some part-time help to catch up. The most enjoyable part of the job was knowing that we did the best we could to take care of our customers and make sure that their accounts were properly coded, etc.

Part time job is anything from 12 hrs a week (which omits you from the $200 dollar bonus for working 2 days plus saturday) to 44 hrs because they expect you to be on call when you are not scheduled. They stated plainly they have fired part timers for not coming in. Training is inconsistent as more experienced tellers do things differently than tellers that were hired on new system. Questions are usually answered with "well that depends on the customer and situation" which leaves a lot of grey area. Openly religious atmosphere. Poor management who doesn't like being questioned, and is confrontational. 

This is a Community Bank where you are not just a number like you are with a Big Bank. It was a busy office that typically stayed busy from the time the doors were opened until the doors closed at the end of the day. My direct manager was not always supportive who had favorite employees which caused tension in the workplace. The hardest part of the job was learning the system due to no formal training. The most enjoyable part of the job is the customer's and knowing that you are making a difference in someone's life by helping them with the finances.

I have worked for 3 prior banks and United Community Bank is by far the worst bank I have worked for. The bank has no structure and you will work with 10 different systems/programs to do your job. When you don't catch on as fast as possible they will pull you in for 1 on 1 coaching. I didn't have a branch manager just someone filling in 2 days a week. The training is by far some of the worst training I have received. They also leave customers personal information all over their desks and other customers can see confidential information of other customers. Run fast don't work for United Community. 

Top Job Titles	Average Salary
Teller 505 salaries reported	$39,966 per year
Senior universal banker 79 salaries reported	$41,872 per year
Customer service representative 34 salaries reported	$42,594 per year
Branch manager 63 salaries reported	$62,188 per year
Lead teller 41 salaries reported	$41,534 per year

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