medical assistant

certified medical assistant

office representative

referral coordinator

registered nurse

United Digestive

I was excited to work here. The patients are wonderful. Management is awful; they do not value staff. They are not clinical management; they are business managers trying to run the company like one. They try to make a much money as possible without concern for patient or  staff safety. I was give two days of training and expected to run the clinic. You are not trained properly and given a lot of responsibility that should really fall on the manager. Administrators do not want to hear any issues or even communicate any possible changes they may be considering, they just want you to be the monkey they hired you to be. Absolutely no room for advancement if you are clinical; they only want business personal in any management position. Huge turnover of staff. No protocols or policies set in place to protect patient or staff. If they ask you to do something, even if you know it’s sketchy, they expect you to not argue and just do it. Plenty of times I was asked to do things I felt uncomfortable doing “because I was told to.” I saw red flags everywhere when I first got there and such low staff morale; I thought maybe this would be temporary since it’s a pandemic but no; it’s obvious this place is more worried about money then safety and retaining staff. They hired unqualified people because they’re cheap. Some of the doctors are very kind but they don’t have much say as to what goes on with administrators dictating. RUN FAR AWAY AS A NURSE OR MA!!

Management didn't know their job.  I did a lot of the Manager's job because I am familiar with the operations of the office as well as the billing.  The Manager that I was under wasn't familiar with billing nor did she have experience in an office setting.  I believe b/c she had previously had Management experience that's how she got the job.  I literally did everything.  If a patient came there angry and was waiting in the waiting room for a long time she would be scared to defuse the situation.  I would offer the patient a free parking pass and calm them down which all they wanted was someone to communicate that to them instead of having them sit out there and wait. All the patient wanted was some compassion, empathy, and communication and that wasn't given at Atlanta Gastro.  The people they hired at the front desk didn't know there jobs or anything about the medical field so it will be a domino effect.  If the correct insurance wasn't taken at the time of service it will hit billing on the back in.  What everyone has to understand everything starts from the first desk, they are the first line of communication.  As a Manager you should start with them first as far as training and making sure they know what to say and what to do, but that wasn't done at AGA.  I did take the time out to teach the front desk but b/c I'm always pulled in so many directions b/c the office manager wasn't knowledgeable it was hard to focus on the front desk.

What is the best part of working at the company?
Working here has been a frustrating experience. Management tends to micromanage employees heavily, and it often feels like every small action is being monitored. This creates a stressful environment where it’s difficult to feel trusted to simply do your job.

Communication from leadership can also come across as dismissive or condescending at times. Instead of feeling supported, employees often feel talked down to, which lowers morale and makes the workplace atmosphere uncomfortable.

The pay is also very low for the expectations placed on staff. There is a lot of pressure to stay constantly available and productive, but the compensation does not reflect the level of monitoring and workload required.

Overall, the job could be much better if management focused more on supporting employees instead of micromanaging them and if pay was more in line with the responsibilities expected.

What is the most stressful part about working at the company?
The constant micromanagement and feeling like you’re being monitored all day. It creates unnecessary stress and makes it hard to feel trusted in your role.

This workplace is like high school, grown adults with teenage mindset. The pettiness and bullying is ridiculous. The pay was GREAT but it wasn’t worth the consistent pressure and disrespect. The manger lack training and treat you like a child. They reward hard workers with more work of others who lack. This is consistent and became stressful. You’re only a team when it can benefit them. The turnover rate is outrageous. In 3months the entire staff quit at this one location. You’re only respected if you stay quiet and do as they say even if against your morals. Ohh the DOCTORS are great to work with. The coworkers aren’t bad either. But all the dedicated ones left. Ohh and giving a two week notice means nothing. You still won’t get your PTO. It’s been a month and HR still won’t return my calls. The health insurance isn’t great.  If you have a family or sickly child, keep it moving. Even with PTO available your given a hard time to take off, especially if your the STRONG PERSON. They use you til your well runs dry. 

I started here mid-way of covid.19 when employer staffing was rebuilding. Being the only man in my position here was recognized to carry majority of the heavy-duty role of supporting staff with patients through forms of nursing duties as a GI technician. Dr. Support system was grown in recognition of my professionalism as future upgrades was possible. My transitioning from hospital setting here to clinical was a learning experience of what clerical support my position was needed here. I come to understand all roles in the system as a team can move forwardly building for top patient care. Management started off well as the demands that was needed was hardship on whole department do to lower staffing. New management came into place with no experience in position in which I took my pass supervisor skills to help our latest transitioning in hiring the right staffing we seem to need. I came to learn during my health challenges the acknowledgement was not replicated towards me being let go in hardship time as of now.

I worked in the pathology lab. To say it is poorly run is an understatement. The person “in charge,” I later found out, failed their certification exam 4x. You would think that is enough to disqualify them for a leadership position....Not at aga! This sort of mentality runs from the top down. The lab they contract with to read their slides has a HEAVY hand in things, and not in a good way. There is a reason they are always hiring. The outside lab is terrible and a chore to deal with. They are always rude and condescending. The admin in charge of the lab operations is clueless and does whatever the outside lab tells them to do. 
All this; terrible co-workers, clueless manager, outdated junk machines, and a meddling outside lab make this place horrible to work at. The most docile and pacifist people I have met have quit this place and that should tell you something. 

How stressed you will feel depends so much on the manager and which doctor you work with. The manager I had was phenomenal! However the doctor I worked with was a pain— always extremely late, never read results in a timely manner, etc… My manager saw how much I was struggling with the Dr so she switch the Dr I worked with and my time as a medical assistant was more bearable. Workplace culture was both good and bad. There was a lot of drama between the front desk and medical assistants however not tagging along this drama made me make really great friends. Hardest part of the job was dealing with insurances, certain doctors, and some patients. The most enjoyable part was working with my manager, coworkers, and knowing you are helping patients receive the treatment they need.

Just don't do it! There is no work-life balance. You can't even go to the restroom without telling them and they clock your every move. The phone system is terrible, drops calls and disconnects patients all day. The company does not care about customer service even though they state that they do. They have a HIGH turnover rate with employees. The job is very stressful along with the patients verbally abusing you all day with back-to-back calls and mandatory overtime. Your lunches and breaks are changed daily, your PTO vacation time is not guaranteed, there is no ongoing education, no room for growth, no incentives, bonuses or additional training that is provided in the CSR department. You literally have to learn as you go since training was very unorganized with zero structure. The only good things would be - decent pay and benefits but that's about it.

I would not recommend anyone to work for this company. It is a company that is riddle with nepotism, racism, and they are always battling discrimination cases. They do not care about their patients and therefore the patients’ waits for hours passed their scheduled time. The CEO only cares about money and as a result he set goals that are not realistic. The employees are not happy and because of this they have lost most of the employees that had been there for years.

The doctors are also unhappy but they are scared to express their dissatisfaction for fear of being terminated. The doctors usually take their frustrations out on their assistants. Most of the employees have started to attend classes in hopes of starting a new career and getting out of that hell hole.
 

I worked in the Central Billing Office. When I first started this job, I hated it, I was never a person too keen on numbers, but when I tested with this company the math test is where I shined, therefore thats where I was placed. I posted payments to patients accounts for services rendered from a hospital visit. The payments came from insurance companies and private/self pay. After posting a batch, the batch had to balance. Also there were adjustments that had to be made on these accounts as well. The most enjoyable part was when all of the batches posted BALANCED.

Top Job Titles	Average Salary
Medical assistant 2 salaries reported	$21.00 per hour
Certified medical assistant 19 salaries reported	$18.89 per hour
Office representative 1 salary reported	$14.50 per hour
Referral coordinator 2 salaries reported	$16.38 per hour
Registered nurse 1 salary reported	$36.50 per hour

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