territory sales

route driver

territory manager

driver

operations supervisor

United Site Services

This is a porta-potty business. 

I was hired to run the San Jose call center and to consolidate 4 other call centers into mine, which I did rather successfully. I even mentored an employee they were thinking of firing into a leadership position.

I lived in the Sacramento area at the time and the Job was in San Jose. Once I accepted the job and had been making the commute for a few weeks my boss told me that I was being paid a salary that would allow me to live in San Jose and that he expected me to move closer or lose the job. So I moved my family to Tracy. It's about 50% closer and housing costs were reasonable enough that I could still support my family. Once I got settled in my boss came back again and told me that I had to move even closer or he'd fire me. I should have resigned on the spot but the economy was in shambles and jobs were hard to find. So I moved my family to San Jose. We could barely afford to survive.

Call Center Agents were brought on as temps to hire but they were never hired. The VP of Sales and Marketing, who was my boss, would not allow them to be hired even after more than a year on the job because he didn't want to give them benefits.

I tried to work with my boss to resolve this serious morale issue, but he wasn't interested. One day, the CEO was in my office and we got to talking about my ideas to improve the department. I had everything written out on a white board and I went through it in detail. He LOVED it and said "This is what we should have been doing all along!" Then he said something I'll never forget, "I'm going to set up a conference call with you, me, your boss, the head of HR, and the CFO. You're going to tell them everything you just told me. If they push back you WILL stand up to them or I will [blank] fire you. Do you understand?"

Needless to say, that scared the daylights out of me, but again, the economy was in shambles and jobs were hard to find, so I prepared as best I could. Before I got three words out, my boss, the head of HR, and the CFO began tearing me apart. They called me every name in the book, they laughed out loud, they ignored my data. And all the while, the CEO just sat there. He never said a word. He just let it happen. A week later I was fired. 

In retrospect, I know that the CEO was constantly butting heads with my boss and perhaps this was his way of messing with him. I just happened to be the unlucky sap that he used to exact some payback.

I had only been on the job for 10 months, and yet they gave me a $10k severance package, so I'm confident that they know that what they did was wrong.

I would not recommend this company to anyone.

Working in a fully remote role at this company had its positives, notably the flexibility it offered. However, the overall experience was marred by significant issues that need addressing.

Firstly, the work culture left much to be desired. The appointment of a Procurement Manager who showed little interest in listening to team concerns was disappointing. Instead of addressing issues and conflicts, they often chose to ignore them, fostering an environment of frustration and stagnation.

Favoritism was unfortunately prevalent. Certain team members were unjustly labeled as "Natural Born Leaders," despite not fulfilling their roles effectively. This created a sense of inequality among the team, which undermined morale and productivity.

Communication within the organization was abysmal. Gossiping was rife, with those who engaged in it seeming to evade real work responsibilities. This behavior not only distracted from productive tasks but also contributed to a toxic atmosphere.

The hypocrisy within the team was evident. Some individuals assumed a "wannabe boss" persona, quick to criticize others for mistakes while excusing their own. This double standard was demoralizing and eroded trust among colleagues.

Regrettably, the company's decision to let go of certain staff members was viewed as a mistake by many, highlighting poor judgment in human resources management.

While my tenure there had its challenges, leaving that environment has proven beneficial. I've since found a position where I feel valued and compensated fairly, which contrasts sharply with my previous experience.

In conclusion, this company would benefit greatly from improving its management practices, fostering a more inclusive and transparent culture, and ensuring accountability across all levels. Potential employees should be cautious and vigilant regarding these issues before committing to joining the team.

United Site Services is the best company I have ever worked for. I literally love every aspect of this position and company. I’ve worked for United Site Service for just over 3 years now.  I’m currently a Lead Solution Group Specialist for our National homebuilders accounts. On a busy day, I answer about 3-5 phone calls from customers. Most of our work is email and computer systems related. This company will train you with our basic training program and if more training is needed/requested, management is more than happy to grant that request immediately in a few different ways depending the additional assistance needed, without hesitation.

I am trained on everything. Such as request processing for all products, training, billing, 3+ systems for data entry, Microsoft outlook, excel, word, and teams plus so much more. 

Management is open and truly cares about me as a person and my growth and goals within the company. My home life is prioritized by the company even during summer, which is our busiest season. Over time is NEVER mandatory unless you’re on a team that rotates a skeleton crew for 8hours on Saturday. Then it’s usually one Saturday a month from 8am-4:30 EST . United Site Services makes it easy to request your PTO, and aick days are accrued depending on the hours you work. 

I could go on forever about United Site Services. Truly not a single negative thing I could say about the company. Are there some stressful days? Of course, as with every job. But the people and the culture I work with make everything 100% achievable and we all work as a team from representatives to management, and everywhere is between. 

I was warned that there was a lack of work-life balance before I started and I figured it would just be for a little bit while the company was reorganizing. FALSE. I was told that I didn't need sick time because I worked from home and could just work while sick. While I understand that, and typically work when ill, this was a huge warning sign for me that the company did not care about those with families. Sick time is dependent on state leave laws so if your state doesn't have one, you only get 20 hours of sick time. Vacation time accrual is horrible, with only 10 days and it is non-negotiable. 10+ hour days are expected and weekends are also expected. But hey, you get to be remote so who cares! Work during your child's sport event because you can access everything through the company provided phone! There are constant changes within leadership that no one knows what is going on and it meant longer working hours. Leaders take credit for other's ideas and there's no accountability. People stay in their silo and don't help others. Turnover is high but nothing is done to address it. Good people leave. They pay you well, but when you take that 6 figure salary and divide it by hours worked it really isn't that much. They are trying to grow but are growing too fast that processes aren't in place to set employees up for success. Employees are overworked and there's no direction to move forward.

I started as a temp through a temp agency during the pandemic. During the interview process we were told that the temp position would last 90 days and then we would be hired as perm employees. It has been about 6 months and I am still a temp employee. Then all of a sudden they want us to work on Saturday's, and it is mandatory. They monitor every single one of my calls and they are always criticizing every single error but never acknowledges the things that are done correctly. They say things like "let your supervisor know when you take a great call". Why, if you guys are hearing it anyway? They put you in skype chats with leads that barely answer your questions. Every week you log on they change they way we do things. First we were able to transfer customers to the correct departments, now you have to take the customers info and email it to the departments; which ultimately results in a lengthy delay for something that could have been easily handled. You get 2 - 15 minute breaks and and 1 - 30 minute lunch. The computer systems are extremely slow and always crashing. There is a queue for supervisors to take escalated or angry customers but for some reason the supervisors are always in a meeting. As a customer service rep, we do the job of the whole company, even though there are different departments that should handle their own work loads. The customers are overcharged and always angry due to the service that they never receive. I really hate working for this company and I am currently looking for other jobs. 

I worked here for over 2 years breaking my back for this Company, being there when and where they asked, never written up, I ALWAYS preformed the job duty’s I was asked. yet in the end I was horribly stabbed in the back for some stupid incident that was proven by the state of California to be Ridiculous.  and I have seen other employees fired for stupid reasons that are almost criminal. I don’t know why I thought I would be any different.  DO NOT WORK HERE. Unless you find the need for self harm. They don’t care about there employees, management is only concerned for them self’s and the HR department is run by a moron, who doesn’t know her rear  from a hole in the ground. It is unbelievable the level of favoritism and nepotism that goes on in that company.   They would rather fire a good employee rather than make one of their “special people “ look bad.   They also seem to not trust their employees as there are cameras EVERYWHERE, your truck is GPS’ed and the phone you use is monitored.  I’d rather fly a sign on a street corner rather than work here again, oh did I mention that all this is for cleaning portable toilets? The job is gross to begin with and then they treat you like trash. I’ve seen employees who were stuck with needles that were discarded into said toilets be called liars. and then the company does NOTHING to remedy the situation, they say that’s what you get paid for, well  no, I didn’t accept the job to risk my life and my family’s life by getting stuck with a needle, yet they do absolutely NOTHING about it. Do not work here.

Up early and off late at times.But that was not the problem with this company. I have learned that Management need to take responsibilities for there own faults and not lie to there employees. managers need to move up in ranks and start from the inside not the outside, regardless of education. Never worked for a company that treat there employees so poorly from the not care attitudes about safety sending drivers out in trucks that are rigged up instead of fixing a problem the proper way this company does not follow DOT Regulations AT ALL!!!!!..  Management will not give positive feed back they are all about holding there drivers accountable even if it is not the fault of there drivers, Management need to be held accountable for there unprofessional attitudes.And take team building classes to learn how to treat there employees..I have seen a lot of turn around in the Seattle plant even with management They cannot keep good people that put there heart and soul into working for the customers..overall morale is the lowest I have ever seen in a company.Co workers work great as a team they have each others backs and will help out if they can That is the only support you will get.The best part of the job is the great customers you build a relation with.If you get hired with this company GOOD LUCK Because you will need it.

This company is so lost in their own heads and money wants. Their chosen program for work doesn't function nor does it seem anyone knows how to run it and they blame it on the conversion which happened a yr. ago yet still struggling to get it to work efficiently. All staff is new since they lost over 90% of the employees due to changes in company.  The customer service dept is more than a month behind and still can't get it right once they "do the work". Mngmnt even says our CS dept sucks; what a moral booster. Our branch alone has had three different routers and the newest Router has no clue how to route or fix the QR code mapping nor can we have contact with them to fix issues. mngmnt lies, very unhelpful, condescending, spends a lot of time waiting for staff to fix issues, and plays favorites to those who do bare minimum.  Sad part is the customers suffer because they do not complain to company directly and express anger to the field techs as if we have control over anything. The training is less than what company states they offer.  There is no promoting or cross training. They are losing accts and pretending it's because other companies offer "specials" at limited time. When I started 9m ago I was working 65+ hours a week now I have to work slower to make it to 40 a week

Let this be your LAST RESORT!
No work life balance -work you like a dog, don’t fall in line with management (they are clueless- pretty much a tech who now is mgmt) you think this would help the flow, but they get a taste of power and that’s it. Everyone trying to be CHIEF so it leaves the rest of the group chasin their tails. Don’t listen & try to spin you with answers if you ask questions. Turn over is about med-high. No body want to pump p—p and have to deal with p—p from people who work there. Drivers are overall the best thing about this place. We try to get along because we all can empathize with each other b/c we all deal with the same silliness of this company. All information to systems is taught on the job, which is part of the problem. Training is ridiculous meaning practically none on all levels. Actively seeking employment elsewhere.

had a positive experience working with my direct managers and supervisors—they were supportive, communicative, and genuinely cared about the team’s success. However, upper management seemed disconnected from day-to-day operations and lacked a clear strategy for employee development and retention.

After five years of dedication to the company, I was disappointed by how my departure was handled. Layoffs were conducted over a group Microsoft Teams call without prior notice, which felt abrupt and impersonal. There was no opportunity provided to transition into another role within the organization or to prepare for the change. The experience was disheartening and, in my opinion, handled in an unprofessional manner.

While I valued much of my time with the company and the people I worked closely with, the lack of transparency and compassion from upper leadership during a critical moment left a lasting negative impression.

Top Job Titles	Average Salary
Territory sales 10 salaries reported	$58,250 per year
Route driver 2 salaries reported	$20.82 per hour
Territory manager 4 salaries reported	$61,861 per year
Driver 2 salaries reported	$19.84 per hour
Operations supervisor 6 salaries reported	$75,000 per year

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