guest service agent

custodian

crew member

food service worker

assistant

University of North Carolina

The UNC System Office is ok. Everything is adequate. There are free coffee machines in the break rooms and vending machines for soda or snacks. Great parking and most offices are separate. Full time employees get PTO and volunteer opportunities.

Culture is formal. Most people are expected to wear a jacket and tie daily but expectations can vary by division. Some divisions have events like birthday parties and holiday parties, many don't. The yearly party at the presidents house can be fun but very formal.

Daily expectations can also vary by division. Some teams can work remotely and some teams are expected to be in the building M-F 8-5.

Leadership structure can be volatile. The ruling board can change often and can install a new president. The new president usually installs a new cabinet who then usually brings in his/her own staff (and lets the old staff go). With leadership, some teams have clear goals and direction, some don't.

The benefits are limited. The education reimbursement is great. There are no bonuses unless the NC General Assembly approves it. There is no regular raise structure. Pay is based on NC budget and yearly employee plans. Yearly employee plan review criteria can be subjective and employee ratings can vary depending on leaderships' agenda. Retirement benefits are unique. Within a week of hire, you will have to make a permanent, non-reversible decision about enrolling in a 401k or the state TSERS plan. Choose wisely.

A typical day at work involves overseeing IT operations, ensuring service management processes run smoothly. I start by checking IT support queues to address critical incidents and collaborate with cross-functional teams to discuss ongoing projects and resolve issues. My day includes leading training sessions, analyzing data for improvements, and making strategic decisions to enhance IT services.

What I learned is the importance of effective communication and adapting to changing priorities. Leading a team has sharpened my problem-solving skills and deepened my understanding of ITIL processes for optimizing service delivery.

Management is supportive, values employee input, and encourages professional development. They trust their teams to make decisions, fostering a sense of ownership.

Workplace culture is collaborative, with a focus on continuous improvement. Teamwork is emphasized, and knowledge-sharing helps us stay current with industry trends.

The hardest part of the job is balancing immediate IT support needs with long-term strategic initiatives. Managing day-to-day operations while working on large-scale projects can be challenging, especially when unexpected issues arise.

The most enjoyable part of the job is seeing the positive impact of my work, whether resolving major incidents or mentoring a team member, knowing my contributions make a difference.



While working for the University of North Carolina, I worked one on one with clients that were previously diagnosed with a variety of intellectual disabilities, specializing specifically with autism disorder. I got to know my co-workers and clients very well and even still, I maintain communication with them as often as I can. Working at the Carolina Living and Learning Center, I learned a great deal of what it means to be an individual and that just like any neurotypical thinking person, individuals with autism have specific needs, likes, dislikes, hobbies, fears, and passions just the same as any one else. It is just the details that we focus on that makes us individuals in the first place. The biggest challenge in being in this field of work would have to be the occasional violent outbursts from the clients. It is typically easy to tell if these outbursts are about to happen just by observing usual signs of aggressive behavior, but there have been a few times where the outbursts resulted in me being momentarily  hospitalized. All in all, there was never a dull moment working at this facility and I would't trade the experience for anything.

Organizing, coordinating and monitoring all non-clinical operations of the ACTT team including: managing medical records, Operating and coordinating the MIS system, maintaining and managing budget records, program expenditures, maintaining and tracking team performance data including client outcomes and producing reports. Actively participating in daily team meetings, assisting with organizational record keeping, and scheduling activities, providing and coordinating program information to potential clients and other mental health providers. Serving as the liaison between the Management Team and the clinical staff, which includes streamlining administrative tasks in order for the clinical staff to focus on their clinical responsibilities. Responsible for processing purchase requisitions, check requests and travel reimbursements. Also responsible for working with the Team Leader or other departmental administrative staff in preparing special reports by gathering, analyzing and interpreting information for presentation.  S/he may, at times, be responsible for coordinating and/or participating in special projects, meetings or other events as requested.

Research oriented position where I was responsible for synthesizing compounds of need for other researchers within the group.  I was also responsible for increasing the production of brevenal, a compound that has potential as a treatment for Cystic fibrosis and is in preclinical studies. Brevenal is a natural product synthesized by the marine dinoflagellate Karenia brevis (more familiar as the organism responsible for red tides in Florida).  The organism is currently grown in 10L batches and I was able to increase the batch size to around 200L.  From this work, I learned patience, as the cultures take a long time to grow.  I had a lot of support from coworkers as they have been working with this organism for many years.
During the synthetic stage of my work, I had to purify the compounds for the end users.  This usually involved using HPLC techniques and many of the instruments were old.  These often had to be repaired, so I also learned how to dismantle the instrument, remedy the problem and put it back together.
The varied experiences are my favorite part of the job, but the lack of stability in the funding is the hardest part.

A typical day at work for me would be to open the store, turn on the oven, count my drawer and keep record of the amount starting out restock drinks,groceries, and my day starts by serving customers. Working at this company, the experience i gained taught me how to manage a store, flexibility, dependable and learning how satisfy demanding customers needs. My management experience was great I received hands on training from my manager and within a few days i was accustomed to the environment and the products, prices and several names of the customers that often visited the store. My coworkers were team oriented and hardworking people towards me and which was a big reflection on the company. The hardest part of the job was moving on because my coworkers had build a professional relationship and we had a mutual respect for one another. The most enjoyable part of the job was customers coming back for the great service and a cheerful work environment.

This university believes in putting degrees first when sometime talent should be included as well as hard work and skill. Advancing upward is a challenging and slow process and a little frustrating. Without listing my salary, it still wasn't enough to continue living on the outskirts of Chapel Hill unless you were a Director upward, had a roommate, two incomes or family that supported or supplemented your income. This was my experience. I think I made the right choice to retire early because my health was declining and I wanted to visit other areas of careers that utilized my talents and build back healthy choices and lifestyles. Salary as well as growth, respect and appreciation should go both ways no matter who you are. I'm thankful for the experience and friendships along the way and know I left my footprint in a positive way with great memories to share.

On a typical day I would start setting up the weight room for the wrestlers at 8:30am. Then, from 9- 10:30, I worked alongside my mentor, overseeing and coaching the team through their workout. After the team left I would clean up the gym. This included reorganizing weights and equipment, restocking the fridges, and disinfecting the area they used. When that was done I would complete any tasks that the weight training coaches needed. Some of these tasks included writing up workouts, filling in or analyzing athlete spreadsheets, editing example videos for the training database, and working the front desk. My days would end with informational session with my mentor regarding what I learned each day and how I could improve my leadership/teaching abilities when dealing with peers. He allowed me to ask any questions I had at this time everyday. It was a great learning experience and taught me much more than just how to run a lifting session. 

I worked Night shift in my first week and usually the night commences from 6pm and at such time Operation rooms were busy with Surgeons and Anesthetist practicing their specialties, and at every point I was at hand to give necessary guide to them on how to navigate through Epic to accomplish their tasks.

The Medical Intensive Unit was my next point of call where I equally lend necessary helping hands to residents and intern and medical student.

Working with all these thorough breed professionals was a pleasant moment, easy to interact with and friendly set of professionals.

I later worked with Neurologist in the Ambulatory clinic which was another set of experience with another set of professionals who are ready to work with Epic but with nostalgia attachment to their previous package.

I enjoyed my time as a research technician at UNC-CH at the Lineberger Cancer Center. This was my first job out of undergrad, and I learned a lot on the job that prepared me for a Ph.D. graduate program. The benefits of being a state employee and eligible for overtime were very nice at the time. In a lab setting, I was never certain of what my options were for advancement. I'm certain that I performed more duties than were expected of a technician and more in line with a lab manger's duties. Nevertheless, I did not stay very long because I decided to get a Ph.D. since a B.S. degree can leave little room for career growth in academia.

Top Job Titles	Average Salary
Guest service agent 2 salaries reported	$18.00 per hour
Custodian 3 salaries reported	$18.23 per hour
Crew member 2 salaries reported	$16.50 per hour
Food service worker 1 salary reported	$15.50 per hour
Assistant 3 salaries reported	$17.67 per hour

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