physician assistant

medical assistant

respiratory therapist

ob/gyn nurse

health center manager

Urban Health Plan, Inc

Personally, there is a high degree of favoritism here so I can see why there are some genuinely satisfied workers here. Sadly favoritism is not measured by work performance or the "right things".  I take pride in my work at all jobs I've ever had. Still, here I was denied certain things like days off or remote access, but other workers were given the same things without a thought. They also only care about numbers and "productivity" here. They will gladly put you on a remediation plan or performance plan over numbers. Mind you, this is a community health clinic. You are not a recruiter, you are a provider. You provide care for the patients that come in. Why you are penalized for things out your control (like a lack of sick people/foot traffic), i'm not even sure admins know why. Granted, my theory is your managers have to shift the blame to someone other than themselves so higher ups pat them on the back, but that again begs the question, why do we even need to point the finger at anyone for things nobody can control? Everything needs to be "justified". Even if you see all the patients, then they complain about your paperwork load which you didn't get to because of the patient work load. It is always something and your always in the wrong. I was told multiple times there is no such thing as paperwork time but it is still magically supposed to just get done. I feel your experience here does depend on who oversees you because you will have like 4 different supervisors depending on your department. They also like switching your location up so if you are highered for one clinic, don't get too comfortable there.

Here is the thing about working for this Department, its like high school, cliques and gossip all day long. The “supervisor” is always talking about being mindful of your surroundings and what you say around other people. People here do not know how to mind their business. The favoritism here is insane. There will be days where you will not have a desk and will be “floating” for months until someone leaves the company. Caseloads are 60+ and higher. You will be micromanageed even if you do a great job. People kill them selves working hard and  their efforts will go unnoticed. People who slack off are barely delt with.  The supervisor will talk to you one day and not talk to you the next but will then flood your outlook with emails on things that you already know you have to do This is not a place to work for, its ridiculous and unprofessional no matter how professional they claim to be. Over 15 people have left this department within a year. I do not recommend working here, you will be doin things that are not part of your work description. More work will get added to your caseload and they do not care. Its good for experience but not for a career. It is extremely underpaid for the amount of work you have to do.

This place definitely will give you a positive feel at first, but then abruptly pull down the curtain and it will feel harrassing. For starters, it feels like there are often "too many cooks in the kitchen" because depending on your position, you will have multiple supervisors that clearly don't talk to one another as they should. This is also a quantitative agency, not qualitative as they like to tout on their website and stuff. They want you to pump out numbers more than anything and your just supposed to get everything done in the same day. Providers are salaried so no overtime, but you have to stay late and just do it all. Poor work/life balance in my experience so good luck if you have a family at home. They love scapegoating employees, someone always has to be at blame for blameless situations (hope that makes sense) even when you show initiative/work hard. They will 100% micromanage everything you do. You will feel like you can't even talk to clients the way you need to or take 5 minutes to yourself to regroup after heavy meetings with clients. Their time off policy is horrendous. You need to give 60 days in advance for vacation? I don't even know what i'm doing in 2 weeks.

This place has been so awful to me, in my opinion, I have dealt with so much targeted mistreatment and lots of emotional stress working here. 

-First, the work environment is TOXIC and has favoritism. They talk about you behind your back, the MA’s in my department were awful to me, and as a provider, I would ask them a question, and I had one roll her eyes. There is absolutely no respect, and they think they can get away with it because of the “family environment.” 
-Second, I was genuinely excited to work there because I love what I do; however, it is not supportive at all for new grads or experienced providers. 
-Lastly, you would think with such a diverse mix of staff that, cultural differences would be respected, HOWEVER, in my experience, I have had unfair treatment due to my cultural heritage being different from the normal environment.

It saddens me because I truly wanted to provide my expertise to this clinic, but I will not continue to endure mistreatment, and disrespect. I know the value I bring, and I hope you as well, will go to where you are appreciated and respected as a healthcare provider. 

I worked as a medical assistant here for two years and it sucked. The pay does not meet the work that is asked or should I say demanded of you. The scheduling is horrible if you want to have a life and/or have children and they don’t try to work with you either. Once you’re on managements radar everything you do is micro managed and an issue. Employees, especially PA’s/nurses/NP/medical assistants leave very quickly mainly because they are over worked and not respected. If you aren’t a favorite, career advancement is slim to none. Majority of the medical assistants don’t fulfill their duty and that causes double the work for others and supervisors sweep it under the rug. Complaints and concerns go unaddressed. The company cares more about the patients than they do their employees, which is wrong because unhappy employees make for unhappy patients. Best advice I can give, don’t fall for the dream they sell you!

During the pandemic there has been a lot of disorganization and a numerous amount of turnover meaning an extremely high case load with unrealistic expectations. The managers are bullies and are disrespectful and talk nasty to you. The managers recommend for their staff to quit notifying that they don’t care who you run to for a complaint. The managers always have their backs even when they are wrong and don't defend staff. They are also not supportive of their staff and are inconsiderate. They do not care about the amount of work you have they will continue to pile on more. They never praise you for the good work you do and always focus on a negative again due to unrealistic goals. This company has a lot of high school drama and if a manager doesn’t like you personally for whatever reason they will do the impossible to lie on you spread rumors and ultimately get you fired. It is a great learning experience but not to have a career here. DO NOT WORK HERE!!!!!

My experience with this dept was not good at all. This was the worst management I have ever experienced. They micromanage everything and lack professional skills. The supervisors are evil people that will put more pressure on you knowing well how
difficult is the program. They will continue to push you till you break. You will also do home visits alone with no safety guidelines in tough areas. Safety is not their priority and your case load is 50+ while being paid the lowest the job can offer you. They care more about billing numbers than they do about their employees and patients. Join at your own risk, the supervisors are against you as well as talk about employees all day. Very unprofessional and disorganized but they will always make it seem like you are the problem. 

My typical day at work was to attend to the departments I was responsible for and provide feedback to the physicians regarding any high risk factors identified with the prenatal population. I learned how to provide services to my patients on a timely fashion. I also learned how to be sensitive to the patients feelings and needs due to cultural differences. Overall, management was always around and available whenever a problem was present. My co-workers were dependable to always provide a helping hand. The hardest part of the day would be whenever a patient would not understand the procedures I needed to follow in order to complete necessary paperwork. The most enjoyable moment of the job would be me seeing a patient with a smile on their face because the service was met.

What is the best part of working at the company?
The leadership at Vida Guidance Center was so kind, respectful, and supportive. Always encouraged me to pursue my professional and personal goals. The company (UHP) works hard to be culturally sensitive, patient-centered, and guided by scientific data to promote health. 

What is the most stressful part about working at the company?
As a clinician, I consider stressful not having enough time (or time protected for) to complete administrative tasks and other clinical-related tasks such as consults or referrals.

What is the work environment and culture like at the company?
teamwork, culturally sensitive, patient-centered, respect to each others qualities and set of skills

Normally, my days at Urban run smoothly, we have tons of work, however we work in such happy place that we do not feel the load of work. I learned a lot because Urban is always seeking for employees training. I received several trainings during my time at Urban. My managers were always respectful and understanding. Overall is a great place to work. The only negative part of the job comes when you want to study is difficult to find the time to go to school because some managers do not understand that you are going to school even you specify it during you interview and they hired you knowing it.

Top Job Titles	Average Salary
Physician assistant 5 salaries reported	$121,200 per year
Medical assistant 1 salary reported	$21.00 per hour
Respiratory therapist 1 salary reported	$95.00 per hour
Ob/gyn nurse 1 salary reported	$122,000 per year
Health center manager 1 salary reported	$77,500 per year

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