customer service representative

sales consultant

shuttle driver

parts manager

health center assistant

Van Horn Automotive Group

Company lacks interest in appropriately compensating employees. 

Pay is not good. PTO/Vacation package is not good. Benefits are okay, but do not make up for the lackluster pay and PTO/Vacation.

Company outwardly expresses they value their employees, but do not take any material action that would suggest they do. 

Leadership seems more interested in putting the company's money into endless expansion, with no communicated end goal for said expansion, along with a real estate company separate from the automotive business. All that at the expense of ensuring their full-time employees are being fairly compensated. It is becoming more common for recent full-time hires to rely on outside sources of income out of necessity.

The current pay-raise structure keeps employees in a perpetual loop of exploitation. It is the expectation that you create more value than you are being paid to create in order to receive anything more than a cost of living adjustment. This would not be a bad structure for determining compensation increases if the compensation was adequate to begin with, but it is not. Currently, you will always be receiving much less value than what you create for the business. One would assume that changes if you reach a Director or Executive role within the business, but there are only a handful of those within the company.

In summary, Van Horn Automotive Group is not a place I would recommend for someone to work long-term. The pros, which are listed below, do not outweigh the cons which are described in detail above. The lack of interest by the company to appropriately compensate their employees is too much to look past.

Pros of working at Van Horn Automotive Group:

Prorated number of PTO/Vacation days available to use 90 days after first day of employment.

Flexibility in start/end time depending on position/department.

Hybrid work arrangements are allowed after predetermined period of employment depending on position.

The job itself was great in my opinion. But HR is terrible. The bosses and leads are even worse. Everyone is stuck in their cubes all day afraid to talk or say if they are uncomfortable with anything as it leads to being fired. Many employees put on suspension for just asking simple questions involving their job due to “bad vibes”. Had employees tell me “it’s best to hide and not say anything. It’s safer that way.” When large issues arise when tech is changed and we couldn’t keep up. I got fired over consoling a crying employee that was stressed out instead of telling her to get out of my cube and call the boss about it. When the entire office knew no one could approach the boss with anything. As your met with passive aggressive comments and belittling. “You’re almost 30, get over it” when stating the unfair treatment. No real resolutions occur. Just suspend, and fire. As the boss said word for word “anyone can fill this job, but if you’re not fitting the vibes we can just replace you.”. 

Worked as a dual position service writer parts manager, service writers and title clerk spent most spare time answering phones and transferring calls than working, they really need one receptionist for phones, oil lube tech never listened and barely spoke English constantly left oil caps off didn't even have his own tools general manager had to buy them out of his own pocket, customers always upset with oil changes screw ups even forgot to tighten lug nuts on cars and nothing but a slap on wrist. Service manager great guy but 23 years set in his own ways didn't want to listen to the new corporate on how to tag bag cars, ordering parts, or billing customers.  Corporate parts manager came down to visit me and do training for 2 days great guy very knowledgeable soon as he left, managment said nope were not doing it that way.  Corporate told me remodel accessories showroom mandatory, management told me NO. To many bosses to listen to, so much confusion. No one is on the same page

I was offered a job/hired by this company for work in Davenport, Iowa after they told me that I had passed their background check.
 - I put in my 2-week notice with my then employer. 

Days before I was to begin work, they withdrew their work offer without explanation and caused me to lose my then current job as my previous employer had used the 2 weeks to find my replacement.

- - Van Horn cost me a good job and now I have to pay for storage for my tools until I scramble to find a new job.    -   This company lacks true integrity.

What is the best part of working at the company?
Flexibility and honesty.  They work with you as a whole person and not just an employee.

What is the most stressful part about working at the company?
Depending on the position, it could be the longer hours.

What is the work environment and culture like at the company?
Family born.  Employee owned.  Everyone’s voice matters.

What is a typical day like for you at the company?
Mine usually includes travel.  Typically 8-9 hrs per day 5 days per week.  Parts Dept.  Working with techs and customers to provide necessary parts for repair.

Pressured to do only waiters (oil change customers with free car wash) had no time to do full details to make money since it's all piece work. No team atmosphere at all. Managers do not do their job if they can even get one to work there. No tools or room to do your job just a nightmare of a company to work for. Oh, and everyone is snobby and very unfriendly.

Overall I enjoyed my working experience at Van Horn Automotive Group. The other employees were friendly. Hours were nice, pay was decent to start. Being fairly green behind the ears the other employees took the time to make sure I was doing things right and taught me several new skills. Some issues with management and the occasional bickering between co-workers but nothing you wouldn’t see at other work places.

The organization is very focused on the employee and the customer. The employee ownership is excellent, we all have value.  At times communication is a concern, but it feels the leadership is striving to improve those areas. This is a quality organization with great benefits and now offers up to 4 weeks of vacation for certain levels of service time. Work life balance is important to everyone, its nice that a dealer group believes in that.

I'm very thankful for my time at Van Horn. I got to be a part of a rapidly growing it department and help build a lot of infrastructure from the ground up.

Recent changes to upper management look promising and will hopefully bring the company out of the family business mindset and into a more strategic mindset.

Current IT director is doing his best but it's a struggle to move from being reactive to proactive and that leads to a fair amount of stress. 

Work is satisfying at times, but Management doesn’t care about employees completely, definitely favoritism for a few. Work gets pushed around from person to person. Lazy, well paid employees get away with doing nothing, while underpaid, loyal employees like myself struggle to keep up with the workload. Then as soon as you make one minor mistake everyone knows about it and you never hear the end of it. Poor training, and no raises except for suck-ups.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$17.50 per hour
Sales consultant 4 salaries reported	$75,000 per year
Shuttle driver 1 salary reported	$15.50 per hour
Parts manager 1 salary reported	$70,000 per year
Health center assistant 1 salary reported	$45,000 per year

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