care manager

service transition manager

housing specialist

support specialist

transition coordinator

Vaya-Health

Workload increases constantly without pay increases or perks. Management is a disaster and upper management will always side with the person higher on the chain no matter the history or evidence if there’s an issue. What was once a small company with focus on taking care of clients and employees grew into a Goliath, stepping on the backbone achievers that support it to prioritize appearances and avoid liability. They drank the corporate Koolaid, and it was very visibly synchronized with the growth of the organization.  
Micromanagement and soul sucking corporate bureaucracy changes hard work into wasted time, catch-all roles, and a suppressive environment in which you silence yourself and smile or face the consequences. The pay isn’t worth your sanity.  I left to regain mine, but the rage burns on. 

Poor pay, work flows that hadn't been looked at in years and were inefficient, pieces of paperwork that had to be submitted cross departments that were literally thrown away once delivered because they were no longer required by Medicaid, no oversight, upper management who touted an open door policy but had no interest in actually talking to staff, 8-10 year wait list for services and then a huge percentage of direct care staff who didn't understand the needs of the people they were working with.

No formalized training process besides here's a copy of the Innovations Waiver. I had to beg fellow co-workers to show me how to do my job and take me out on cases with them.

Abysmal pay for direct care staff guaranteed high turn over and lack of proficiency at their jobs.

On boarding is a huge waste of time because you don't really learn anything useful for your job.  Then when you finally get to your desk you are pretty much on your own to figure things out unless you want to call or annoy your coworkers for "training as you go".  Also the pay isn't all that great.  After taxes, the required 6% nc retirement, and 30$ per month for the dental and vision you only make about 26k after its all said and done as a new employee.  Some of the old people that have been working there for around 5 years make around 60k per year.  I don't see how but that's what I'm told.  They really should start people out at 50k per year because the cost of living and the huge burden it puts on your car doing all this required driving dont make you want to stay very long... I'm assuming this is why vaya has such a high turn over with employees as of late.

A typical day as Administrative support for the Vaya Care Coordination department has many facets.  The routine tasks involve a number of software programs,  spreadsheet and reporting aspects.  There are also enough new assignments to keep things interesting.          Management has established monthly supervision which may seem daunting and scary but turns out to be extremely valuable.  It creates a sense of intimacy and can address problems before they become a hindrance to productivity.      The Care Coordination Department is focused on helping people stay out of the hospital and integrating into the community at large.  Therefore they are not driven by a bottom line, but by the customer needs.

I worked for Vaya for 16 years and when I started it was a great place to work ( it was smoky mountain center at that time) it was a relatively small company with a family and friendly work culture . Changes in Vaya leadership and changes in healthcare legislation led to Vaya going from a local community based social services management agency to a corporate health insurance company for behavioral and physical health . Bottom line they forgot about the values and culture that drew the employees  that built it up in the first place and put leaders in charge that have no real accountability for they way they treat staff. If you want a work life balance ,  I discourage working for Vaya health . They make it sound like it’s a good thing but don’t drink the koolaid . 

A typical workday for me at Vaya consist of contacting providers to come up with a solution of there hardship or repayment of their overpayments. As a Vayan, I have learned to create default letters with attached 12 or 24 month repayment plan, that was sent to the legal team for editing and then sent back to me with prospective promissory notes to send to providers. Honestly, presenting at first was hard as this was the first time in my life I felt important as my job was to explain through team video my progress on which providers had paid off or which providers were added to my list of overpayments. I believe that was the most enjoyable part of my job role getting those  numbers reduced as each day there is a provider hardship request. 

Horrible management, high turnover, no raises, favoritism, constant chaos and toxicity and no accountability. This honestly is the worst IT job I have ever had. No one really knows what's going on, they have unorthodox ways of doing most things which results in a chaotic/toxic environment. The only reward you get for being a good employee is more work. On top of that they no longer give bonuses which they bragged about during the interview and do NOT give raises after annual performance reviews......it's just absolutely ridiculous! They will also ask you to perform tasks outside of your job scope. I would recommend you look elsewhere for employment.

When I started working at Vaya, it was much smaller. In the past couple years, there have been two consolidations, one of which was substantial, and the precipitated a culture shift that's been largely negative.

Bonuses and raises have gone away (none for two years), talking about them in meetings has become verboten, and any questions around finances are answered elliptically. Out of the blue layoffs and strange lapses in communication with upper management made the last year or so of my employment much less enjoyable.

On the upside, the company is very flexible, benefits are good, and I really liked all the people I worked directly with, as well as the freedom to pursue different approaches. Just wish they'd kept the positive culture that was there when I started.

The most enjoyable part of the job is the members and coworkers at your level. The worst part is supervisors who lack the skills to complete tasks they oversee. This is a highly politically charged work environment as supervisors side with other entities against workers simply to curry favor. Constant changes, intolerable behavior on the part of supervisors and upper management. They change rules about compensation midstream. Higher ranking supervisors demean workers, make disparaging remarks about workers with no consequences. 
The upper management will sacrifice lower level staff to keep higher level staff who are not capable.

What is the best part of working at the company?
Amazing Teams, management works with you, benefits are hard to beat (actually encouraged to use PTO instead of getting flack about it), remote work that allows for a lot of flexibility.

What is the most stressful part about working at the company?
Presentations if you don’t enjoy speaking, and initiating conversations with members that are often resistant.

What is the work environment and culture like at the company?
Culture is as supportive as you could ask for, most employees are remote and meet up a couple of time a year with their teams

What is a typical day like for you at the company?
Wake up, look at new assignments, work them and continuing assignments, meetings, member calls

Top Job Titles	Average Salary
Care manager 79 salaries reported	$64,398 per year
Service transition manager 113 salaries reported	$59,122 per year
Housing specialist 38 salaries reported	$53,248 per year
Support specialist 39 salaries reported	$52,858 per year
Transition coordinator 43 salaries reported	$58,538 per year

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