administrative assistant

Veritas HHS

I enjoyed what I did with Veritas (they are a sub-contractor of child support for Wyandotte County, Kansas). A typical day at work could consist of: 
- speaking with custodial and/or non-custodial parents in face to face meetings or via telephone; 
- doing reviews for assigned cases - a monthly minimum of 60 reviews was required, with the enforcement team assigned from 990 to 1,175 cases each
- sending demand letters to non-custodial parents behind on their child support payments
- preparing documentation for attorneys in preparation of contempt cases, as well as forgiveness of child support owed custodial parents, and continuation of child support for a child reaching emancipation, but still in high school
- monitoring for return of emancipation letters to properly end date current child support payments
- searches to locate non-custodial parents in order to obtain past due payments
- setting up documentation to other states for their assistance in collecting child support payments from non-custodial parents
- sending Income Withholding Orders to employers of non-custodial parents to have child support payments taken directly from employee pay

Management only cares about meeting numbers in order to get more money and to open more offices - they absolutely do not care about you.  They will play favortism and pit you against one another.  If your stats/numbers are low everyone will know because they post them for everyone to see.  Do something wrong and you get blasted in a meeting in front of everyone.  Case loads are absolutely ridiculous -  they pay you low admin wages for a social workers job that should be around $20 an hour or more for all they expect you to do. Be prepared to be told you'll be let go if you miss a goal or for anything really.  They love to write you up.  If you have kids beware because they will threaten to fire you/write you up if they are sick.  Coworkers are ready to throw you under that bus in a heartbeat so don't say anything to them if you don't want everyone to know.  Once certain co-workers (favorties) don't like you be prepared to be called into the office for everything until you quit or they just finally fire you.  The owners only come around once a year or so so don't expect to see them - they only care about opening more offices.  So if you want a high stress, unrewarding, middle school click type of environment - go for it.  Otherwise there are more jobs where you could be happy.

Depending on what position you work you have your own cubicle that you can make it your home away from home. You get two paid breaks and a 30 minute or an hour lunch. The people there are a lot of fun to work with. They even have special events all year long that help raise money for the community children. We deal with a lot at work but it’s rewarding too.  I am 40 years old and have done a lot of different jobs in my life and I have to say this one is the best. From the top of the company down to your cubical neighbour there is a real sense that you matter personally. They have always tried to make sure we are all welcome and feel like a family. The hardest part of the job is dealing with people when they are upset but it is their children we are trying to help so who wouldn’t want the best for their child. If you can look at it that way and not take it personally you will do just fine. 

The workplace culture is extremely poor. Everybody throws each other "under the bus," just so they don't get blamed for anything. However, you really can't blame anybody for it because management is just looking for ways to reprimand/terminate employees. The pay is too low for the amount of work you are required to do, and the high demands they place on you. This might be a good place for a recent college grad who has little to no prior work experience, or someone who wants to get office-type experience. Anybody who is already in a professional career should look elsewhere if they are wanting something new. This company is only working for a duration of a contract, so wants the contract is over, then you may find yourself unemployed. If you are already unemployed and just need some sort of job, then this gives a paycheck, but be sure to continue to actively seek employment elsewhere because even the current employees are active in searching for a new job.

Great learning experience especially in an office environment. I loved all my bosses and supervisors, looked forward to seeing some people everyday. i formed nice bonds especially with my team and I will miss them, and keep in contact with some. never a regret working here. The job was not hard, when I worked at front desk or at locate, you just had to be creative in what you do so an every day job doesn't become repetitive. My team lead always gave me new ideas and visions to do my job in a better way. And when I was done with my work for the day I volunteered not forced to help others with their jobs, because at the end of day your either the lazy one who causes all the drama and never actually grows or you can be the one who's always striving always growing willing to help others and by doing so you are blessed.

Veritas HHS does not live up to its name. The company is not hands on at all when it comes to the daily activity in the offices in which the have contracts. Veritas HHS is company of unfair compensation in regards to the amount of work designated. You will be in the same position getting $.64 raises each year until you quit and find a new employer. I can say that when it’s the new fiscal year they visit their offices however they do not inquire about the happiness of their employees. It’s to ensure they reach goal. The company is completely comfortable with overworking their employees and do not have a great comprehension of work life balance or employee appreciation. I do not recommend working here if you are looking to grow within a company. 

A typical day consistent of communicating with clients and either entering their demographics, contacting both parents, verification of employment, address, creating petitions for child support court. The management at Veritas HHS is not good and fair. If they got new managers it would be a better place to work. The hardest part of the job is making sure that you have the proper language on the petitions and when you have an emotional parent or grandparent who is just trying to get assistance from a parent who doesn't want to be responsible. The most enjoyable part is when you follow up and see a court date and order for support and getting the confirmation of DNA results.

this company does not back its employees. if a complaint is made regarding a manager, go ahead and start looking for another job, because you will be pushed out. managers are allowed to talk about employees to other employees, good and bad. the amount of work they want done in 40 hours is completely unrealistic, however they refuse overtime to accommodate the extra work. teams do not work together. meeting after meeting they will tell you they expect everyone to work together, however they do nothing to enforce this. training is done by other employees, some whom have not been there long enough to understand what they are training, and other times you are trained by people that have no desire to train you, so training is not thorough.

Underpaid for the amount of work they ask you to do. Favortism is big here so if you like to play the suck up game you will be perfect to work here. But they are quick to throw you "under the bus" when something goes wrong. No back up by supervisors. Protocols are not followed. Dress code is not enforced so you can wear inappropriate clothing. All they care about is numbers being met. Caseloads are high. You are expected to do other peoples work if it isn't done when the case is assigned to you. You literally look at 2 computer screens all day and answer a phone. If you're drowning in your work, don't expect a hand to reach out to you. This is probably the worst place I have ever worked! New management would be a huge improvement!!!

I am able  to do my assigned work at my pace. My supervisor allows me be to complete the task assigned to me without micromanaging. My supervisor answers my inquiries, which provides great on the job training, If she is busy she schedules an appointment. I really like this  approach because, I have uninterrupted time. The hardest part of my job is  explaining to parents that we provide a service for the child(ren), both parents have a part in that process. Enjoyable part, at the end of the day knowing I did my best to help someone.  

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