barista

regional manager

café manager

wholesale manager

shift manager

Verve Coffee Roasters

I was a Supervisor/Barista looking to advance into the Assistant Manager Position when my cafe manager needed help. He was working 60+ hours a week, barely managing his work load, and getting very little help from upper management. When he wanted to hire me, the company delayed the process for months before I eventually left the company due to frustration over the lack of interdepartmental communication and support from the upper management. I was effectively running the entire cafe daily with a team of 4-5 and was continually met with excuses as to why we couldn't get the resources we needed to run the cafe efficiently and without burning out our coworkers. Through the year of working for this company, there was constant frustration over a lack of support from upper management and HQ which often included being understaffed on our busiest days of the year (which would effectively burn out the employees). I eventually was taking on more responsibility than I was being paid for simply because it had to be done. The impression I received from HQ was that they would much rather expand the business by opening new cafes than take care of the business model and employees that are in place already. 

In production, a typical day of working means you will be given a task with high expections of completing it quickly without the necessary resources and then you will be admonished for not completing your work. The leadership loves to smile at you and say things like "you're doing great work" and walk back upstairs to their comfortable chair and work environment. There is a window where they can look down upon you and treat you like a zoo animal, and make no mistake, they will regularly do this and evaluate your performance. You will not be anything more than an employee number. If you don't drink the kool-aid here, you will not be considered for advancement unless you do amazing work. If you're a good dog you will be kept on the team regardless of how toxic of a work environment you create for everyone else. You will constantly be manipulated and milked for all the work you can do with as little reward as possible to keep you on.

Verve is truly on the forefront of third wave coffee. They drive coffee quality and education in both their baristas and clients. There is room to move up to leadership roles and they are constantly opening new cafes and positions so I know many coworkers who have moved upwards in the 2 years I was there. Tips are good (~8/hr) but keep in mind you will not be working as a barista (only cashier, kitchen help, setup work, etc.) for anywhere from 3-6mo

They need to work on their company culture. They need to work on paying their baristas better. They need to listen to their employees concern. They need to get their "company work handbook" straight and clear. They need to stop telling baristas where they can and can't work because we all need to make a living here. Verve needs to straighten up.

Verve's standing within the coffee industry has lead to it's ability to draw in interesting and talented people. The retention rate of all of these talented people however was disheartening at times.

Verve does offer a wealth of coffee industry knowledge for anyone looking to grow within any portion of the coffee industry and they are always looking for more hands and bright minds to assist with their lofty goals.

I loved working for this coffee company, Verve. The team was organized and effective in it's communication and efficiency to get everything done from a supply chain perspective. Their product is the top in the coffee industry and the culture and presentation makes them very successful.

What is the best part of working at the company?
Camaraderie, good pay, stress free work environment 

What is the most stressful part about working at the company?
I don’t find it stressful at all

What is the work environment and culture like at the company?
Good vibes and positive reinforcement 

What is a typical day like for you at the company?
Make drinks, make friends and clean stuff

Don't lose sight of why you see coffee as a career. Verve appreciates the culture of the people. You can see it in who they empower. Great work in choosing and investing in your values. The fight for profit over people will always be a struggle. The CEOs and directors would be wise to listen to those on the front lines.

Although the coffee and espresso are excellent, working for this company administratively was a real bummer. Office & production employees are undersupported and underpaid with few benefits; owners would rather blow company money on personal projects than invest in their employees.

Pay was amazing while working here. Everything else? Awful. Management does NOT care for staff, HR is as useless as they come, favoritism all across the board, gossip nonstop (even amongst management!) and so so much more. Do not work here if you value yourself, especially as a person of color. 

Top Job Titles	Average Salary
Barista 7 salaries reported	$20.34 per hour
Regional manager 2 salaries reported	$81,000 per year
Café manager 1 salary reported	$71,530 per year
Wholesale manager 1 salary reported	$75,000 per year
Shift manager 1 salary reported	$18.08 per hour

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