benefits representative

human resources manager

Veteran Government Services LLC

What is the best part of working at the company?
nope don't do it. rule changes daily and management cares nothing about the employees. they make promises they don't intend to keep. they listen to your calls and rate you on it and expect you to get your notes in 30 seconds. don't do it. pto isn't great so don't be fooled. no sick days, insurance waiver is a joke. don't do it. the problem isn't the customers it's management. they expect you to be a robot. no time for anything over the week day because you work and the bid for shift is a joke. if you are sick or have any form of handicap don't so it look else were.

What is the most stressful part about working at the company?
the time limit they have to get notes in from a call that has multiple inquiries. 

What is the work environment and culture like at the company?
they say we are a team and we listen to our employees and that is a lie 

What is a typical day like for you at the company?
stressful not from the customers but management. if you want a robot, just hire them because people are not robots. you have no time for anything other than this job. so forget it if you have health issues

I did not work here long due to the mental stress and the unrealistic demands the require. They expect you to work like a machine after training, with little to no help from your lead or supervisor. They leave you on read, or completely ignore your questions. They have a great trainer and she is lovely and that is about the only thing good about the company. She makes it fun and inviting but as soon  as your hit production there are a lot of inconsistencies. If you expect to get good healthcare like I was hoping, then go somewhere else! This is not the place! Expect back to back calls, lack of help, unrealistic metrics that no one seems to know if they matter or not. This place is a hot mess and im shocked they even have a contract. 

If you have not been apart of a remote from home position in customer service, this may be a challenge. There will be system and technical issues that when they are down, you have to find a way to communicate with supervisors and team members. When you come out of training, it feels like you are not sure on what it is you are suppose to be doing, but if you are determined you will find your way. Self accountability is really key, when you are not sure about a step or process, make sure you reach out to someone who can help you, don't just do your best guess especially if there is no resources to back your guess up with. 

So I first started working for VGS there were a number of incentives for quality and about 2 weeks of being on the phone those incentives were harder to attain. Then they reduces note time from 1 min 30 seconds all the way down to 30 seconds. You are dealing with service members and questions about benefits and sometimes there are multiple questions that need to be in the notes and there was no way possible to get every detail in 30 seconds. They upskilled trained you without any real training assistance on top of having system issues and label it call avoidance. In the state of NC we are at will employed so if they decide to let you go they don’t need a particular reason. 

The training, is a hot mess. Different teachers, and some poor training. They havent and wont tell you anything about benefits. They just overwhlem you and throw you out on the phone, and when you ask for help, they basically tell you to go look it up? whats the point? their equipment is junk, always busted, not working. The enviroment they use on your computer, will mess up your computer, and it runs SLOW AF. the pay is BS. for what you are doing. The training is BONK. Just find somewhere better. This place isnt it. 
training is disorganized, managers and trainers, all on different pages. 

What is the best part of working at the company?
Working to assist military forces 

What is the most stressful part about working at the company?
Minimal training during start up of company guidelines varied

What is the work environment and culture like at the company?
Unfriendly work culture during its start up

What is a typical day like for you at the company?
No. Stop calls from providers military personnel call screeners were brutal for start up employees who were unaware of medical terminology or referrals for soldiers

What is the best part of working at the company?
Working for a company that strives to treat their employees with dignity and respect 

What is the most stressful part about working at the company?
Meeting the Quality Assurance standards. They are very strict and you must maintain a 95 or above. Also, having all of your applications working to be able to perform your assignment.

What is the work environment and culture like at the company?
Work from  home, fast paced environment 

What is a typical day like for you at the company?
Assisting Military Personnel and their families with their insurance needs

New company which may progress as time goes on and now has an active HR department and operations management.   Better training with newer recruits.  Company does not offer cost of living increases after six months with its hourly associates. No incentives other than you may get to keep you employment with them

What is the best part of working at the company?
Great company to work for overall and competitive pay and a great opportunity to get health care insurance experience.

What is the most stressful part about working at the company?
Had issues once I left about equipment and monies being returned

What is the work environment and culture like at the company?
Work from home so it was great environment 

What is a typical day like for you at the company?
Great. I really enjoyed working from home and you could Colette on schedules so it was really nice

You clock in and start taking calls with 30 seconds to notate or you get tagged by management for being over 30 seconds. You get two 15 min breaks and a 30 min break for lunch. 11 calls a month are graded. If you need time off and don't have the PTO needed you get penalized. Dr. notes, sick kids, loss of power doesn't matter you get penalized. 1 point for missed day and 1 point for not having the PTO to cover so for the first few months you are screwed because that isn't long enough to earn the PTO. 7 points and you are terminated. 

Top Job Titles	Average Salary
Benefits representative 4 salaries reported	$19.00 per hour
Human resources manager 1 salary reported	$70,000 per year

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