customer service representative

shipping and receiving clerk

claims representative

associate director

administrative assistant

Veterans of Foreign Wars

I liked working at F.Y.E. while it lasted , as the months went on it came to my senses that i should not be working here for the long run. It was a fun environment to work because i love music , games , and movies so it was easy to excel at my job. My first month there i was selected as employee of the month and i got it again the third month there , my co-workers were cool and we always had friendly competition when it came to being the best employee there it made us try our hardest on the job. What i learned from working at F.Y.E. was customer service cash handling stocking opening/closing and selling products , a typical day at work would be punching in on the clock walking around the store to recover the store if the racks looked messy and restore it to make it look presentable , while i was doing that i would greet customers with a friendly smile and ask them if they found everything okay and if they needed help with anything , i would tell them about our deals and our V.I.P. membership explaining to them the benefits of signing up for the membership and when you sign up you will automatically get 10% off the first purchase. If i was not walking around the store doing those duties i would be in the front ringing customers up at the register looking up items to see if we had them in stock if they could not find locate the product , sometimes we had the products in the back and we did not put them up on the racks yet , for the most part i would be promoting our V.I.P. memberships and doing transactions whether it was on debit/credit/gift cards or in cash. The Hardest part of the job was offering the membership to customers so they would sign up for the membership , the most enjoyable part of the job was being able to have a good time listening to music and showing the customers that we have fun while we our on the job , it made people want to come in the store and want to shop. The management was okay wish i was able to get more then 12-15 hours a week but i was not able to due to lack of hours to give out.

FROM 5:45AM THRU 3:OOPM, WE ARE NON-STOP BUSY.   I COME IN, MAKE COFFEE FOR WHEN EVERYONE ELSE COME  IN, AND IMMEDIATELY GET TO WORK.  MY PRIMARY JOB IS TO ASSIST VETERANS WITH THEIR SERVICE CONNECTED  DISABILITIES  CLAIM FROM CONDITIONS THAT THEY INCURRED WHILE IN THE MILITARY AND STILL ARE CONSTANT TODAY.  I LOVE WHAT I DO AND FROM WHOM I DO IT FOR.  WE USUALLY DON'T HAVE TIME TO TAKE A BREAK OR EAT LUNCH, AS WE HAVE A CONSTANT FLOW OF CLIENTS AND WE PUT VETERANS BEFORE OURSELVES.  SHOULD A SPECIAL CASE BE PUT BEFORE ME, I GET AS MUCH INFORMATION AND DO WHAT IS NEEDED TO EXPEDITE THE CLAIM.  

SINCE STARTING THIS JOB, I HAVE RECEIVED AN ABUNDANCE OF TRAINING INFORMATION, HOW TO USE THE CODE OF FEDERAL REGULATIONS, THE PROPER PROCEDURES TO FILING  EVERY CLAIM SUCH AS: SERVICE CONNECTED DISABILITIES, NON-SERVICE CONNECTED PENSION, DEATH AND INDEMNITY CLAIM, WIDOWS PENSION, BURIAL BENEFITS HOW TO FILE AN APPEAL.  

THE HARDEST PART OF MY JOB IS WHEN THE VETERANS COME IN AND YELLS AT ONE OR ALL OF US IN THE OFFICE.  ONE TIME A VETERAN WAS SO UPSET WITH THE VA, HE THREATENED TO GO HOME AND COME BACK WITH A GUN.  I TRIED TO DESCALE THE SITUATION, BUT HAD TO HAVE THE VETERAN REPORTED.  THERE IS MORE TOO, A WIDOW COMES IN LOST AND CONFUSED AND NOW THAT HE HUSBAND HAS PASSED , SHE HAS NO INCOME.  IT BREAKS MY HEART TO HAVE TO TELL A WIDOW THAT SHE MAY OR MAY NOT BE ELIGIBLE FOR COMPENSATION.

I COMPLETELY LOVE IT WHEN THE VETERANS TAKE TIME OUT OF THEIR BUSY DAY TO COME IN AND THANK ME FOR ASSISTING THEM.  MY OFFICE IS MORE LIKE FAMILY THAN ANYTHING ELSE.  WE ARE CONSTANTLY LEARNING FROM EACH OTHER,

I loved working there.  I miss the old times with the vets & members that used to come in as well as the ones that still come in daily to this day.  But with anything, things changed.  A good handful of vets and members left or moved and no longer came in.  Management changed and that brought in new /old people and a “clique” formed. I thought everything was fine but behind your back things are said and when I started to realize this and was being told by others, well, I don’t get into fakeness  & I didn’t want to be part of that. At that point after about 3 years I really felt unwanted but only by management not with the vets or members.  when a group of people make you feel uncomfortable it’s not a plesent place to work anymore.  My views of work ethics wasn’t theirs.  And what one can do the other can not.   If your let go, or quit your not shown any gratitude for what you have done in the past or present, it very sad and in my opinion that’s very unprofessional.  This place still is a great title place to sit and relax. I don’t have any problems with anyone else and sadly i didn’t expect to be treated like I was with this particular person. And that’s what I’m saying what is good for one may not be for another. I definitely will miss the vets & members.  Be aware of certain fake people that you never would have thought &  keep your private life private that’s forsure

As the Chaplain for VFW Post 8950, I helped veterans cope with bereavement and some reoccurring emotional problems.  I assisted with the monthly post duties by attending the meetings and conducting the opening and closing functions that required prayer.  During the month I would visit veterans who were hospitalized at the Military Hospital in Washington, DC.  I would also visit those who were sick or shut-in at their residence or some other facility. I would also collect toys for donation to various hospitals in the Washington, DC area.  I would send personal cards of encouragement to those veterans who have lost a loved one.  I would attend funerals of veterans and assist the families with burial arrangements. I have been called to eulogize veterans when families did not have the means to afford a regular funeral service.The post chose to adopt a local school in the Lanham, MD area. In that regard, I would be responsible for collecting food items to feed designated families over the holidays.  Many veterans suffer from posttraumatic stress disorder (PTSD). I would have an open dialog with veterans in how they are coping with PTSD and whether they are seeking the appropriate treatment modalities. I served the needs of the veteran members and those veterans who were brought to my attention.

This establishment had poor overall management. By that, the est. was based on a House Committee made of 5-10 Club Members. All decisions made were made on a monthly basis, which made upcoming events and/or activities almost impossible to plan on short notice by the employee management. 
The most enjoyable part was working a casual night, getting to hear patrons stories and share some of my own. The worst part was being subjected to sexism in the workplace. I learned about management, unfortunately, the employee I managed did not follow rules and regulations, being a small club there were only a handful, but the Committee refused to fire anyone because they didn't have any other employees to fill the positions. Lazy club. Willing to step over employees and force volunteer work so as not to pay wages. 
While working for VFW, the job itself was full filling. I was challenged everyday to something new. I coordinated events and activities to bring in more customers, I brought the club out of debt and kept the doors open by tripling the sales. But I was stepped over by a club run by men, no offense, and after i managed to bring the club back to a steady revenue, even getting our payroll back to employees I was demoted with the reason that, as manager, I wasn't making the club enough money. I've learned to step away from working with clubs and small establishments. It wouldn't be worth the stress to go back.

My husband served the country for 25 plus years.  He joined the post in 6/2018, at that time they were looking for a bartender. I was finishing up my college education and decided to give bartending a shot.  I started working there, the command is awful. The commander allows the quartermaster and other post members to run the place. There are way too many Chiefs and not enough Indians.  There were only 4 employees, 2 managers who are best friends and the other employee was a managers daughter. (talk about favorites). I had to beg for hours. 
I think the VFW does wonderful things for our active duty, however, the individual posts are a clique, customers are rude and the staff talks about you to customers. The drama is ridiculous. 
The quartermaster received an OWI on 3/10/2019, he accused me of calling him into local PD (which IS NOT TRUE). The post used me on St. Patricks day, I brought $700.00 in sales in by myself and was fired the next day. I was given no explanation for why I was being fired! The quartermaster was telling other members it was due to his OWI.  I had perfect attendance and was always on time! 
I do not recommend the Tecumseh VFW Post! BEWARE, you will get treated like garbage. 
I am at the American Legion now, and LOVE IT!

A very laid back culture here. No uniform and relaxed atmosphere. Customers are mostly veterans and it’s really an honor to engage and share time with people who fought for our Country. Most challenging aspect for most is dealing tickets. It’s a form of gambling and the main source of income for the VFW. Customers expect efficient and timely dealing from the bartenders. If you like to stay busy this is a positive. You work alone which can be nice if you like independence. You have to obtain a servers license and retake the certification every two years which takes about 2 hours to complete and costs around 25 dollars. Not much room if any for growth but can be a great extra income if your looking for extra earnings. The pay is generally more than minimum wage with tips on top of hourly wage so it can be well worth the time. Hours are 2-8pm. If you have a scheduled shift be prepared to communicate with co workers if you need a day off because there is no calling out here. For the most part it’s up to you to find coverage. If you make good connections and are friendly and willing to help other employees they will reciprocate.

There were only two shifts at the V.F.W. One was at 12pm and the next shift was at 6pm. If I came in at 12pm, I would have to set up the bar and put out the ash trays, sweep the floor, make sure the bar shelf and cooler were fully stocked. It was pretty slow working the 12 to 6 shift because those are day hours. But usually around 4pm and up is when the crowd would start showing up. I learned how to be more patient with customers especially those that have been consuming alcoholic beverages. My manager was pretty great. She was very helpful when I would need more hands behind the bar (because we did not have a bar back). As well with my co-workers, they were always willing to help me out with things I needed to get done around the bar but was too busy for me to do all at once. The most enjoyable part about working for the V.F.W. is there's always new faces coming into the bar because it is a bar to support military, weather they are active duty or retired.

Assist the Post Commander and Post Quartermaster in processing New Member Request Forms, Online Membership Applications, and Membership Dues, verifying Veteran’s DD-214 for eligibility to join the VFW, review New Member’s name on the National VFW Members List then add new member to National  List and VFW Post 1508 Easy List, filing copy of new member’s DD-214 in the Post files, processes Life Membership Application and Dues, process VFW members transferring to Post 1508 from another VFW Post, verify email addresses listed as invalid by Gmail, track unpaid dues, remove delinquent members after one year of non-payment of dues, review National Members List to verify Post Membership count, send emails to members of upcoming events at the Post, perform tasks assigned by Post Commander and Post Officers, prepare copy of previous month’s meeting minutes, assist Post Commander during Post Weekly Meetings, provide list of new members to be sworn in during Post Meeting, record Post Meeting Minutes, interact and provide customer service to Post Members and guests.

What is the best part of working at the company?
I worked at the VFW for over 5 years. I really enjoyed working with the veterans and the vendors. But the internal conflict between departments and poor communication was miserable. 

What is the most stressful part about working at the company?
Poor communication, gossip, and departments duplicate tasks and do not work together toward common goals. 

What is the work environment and culture like at the company?
At the time I worked there they allowed smoking in the building so I was continually ill from the cigarette smoke. I was provided the equipment I needed to do my job but the noise level and respect for co-workers was at a low level.

What is a typical day like for you at the company?
My department took thousands of incoming phone calls each month and death claim calls every day. I traveled frequently to visit our vendor sites and I handled all the escalated issues that came up from marketing promotions.

Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$37,440 per year
Shipping and receiving clerk 3 salaries reported	$34,445 per year
Claims representative 5 salaries reported	$72,149 per year
Associate director 1 salary reported	$77,034 per year
Administrative assistant 1 salary reported	$53,483 per year

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